Senior Consultant - Genesys
TTEC DigitalPosted 4/17/2025
Senior Consultant - Genesys
TTEC Digital
Job Location
Job Summary
TTEC Digital is seeking a Senior Consultant - Genesys for their India-based team in Hyderabad. As a Genesys Cloud consultant, you will work with customers to translate design requirements into application solutions, conduct tests, and deploy applications. You will also maintain and support existing applications, lead a group of developers, and participate in interviewing candidates. The ideal candidate has strong interpersonal skills, leadership abilities, and technical expertise in Genesys Cloud. They should have a bachelor's degree in computer science or a related field and 4+ years of relevant experience as a software developer. TTEC Digital offers flexible remote work options, competitive compensation, and opportunities for growth and development.
Job Description
Job Description
Position Title
Senior Consultant, Genesys
Position Purpose
TTEC Digital is looking for enthusiastic Genesys Cloud consultants for Genesys Contact Center products and custom developed Cloud solutions. As a Genesys cloud consultant, you will function as an active member of the delivery team in the following phases of a project’s lifecycle: Design, Build, Deploy, Accept, web and windows services, API’s and applications that integrate with our customers back-end CRM systems, databases, and external 3rd party API’s.
Key Accountabilities
· Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.
· Communicates with project manager/client to identify application requirements.
· Ensures applications meet the standards and requirements of both the client and project manager.
· Conducts tests of the application for functionality, reliability, and stabilization.
· Deploys/implements the application to the client.
· Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.
· Flexibility to work with North America based clients time zone.
· Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
· Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
· Demonstrate professionalism and leadership in representing the Company to customers and vendors.
· Follow-up on and resolve outstanding issues in a timely manner.
· Update customer to reflect changes in system configuration as needed.
· Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.
Ability to multi-task is imperative.
· Participate in interviewing candidates and making hiring recommendations.
· Accurately forecast utilization and consulting revenue.
· Establishing and executing ongoing personnel technical training and growth plans
Competencies
· Personal: Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize.
· Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments
· Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more difficult situations, both from a technical and customer service perspective.
· Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Visio, and Office products.
Skills:
Sr. No.
Skill (Technical skills, Process/methodology/Role skills)
Expertise (Primary/Desired)
1 Genesys Cloud Expertise Primary
2 Genesys Professional Certified Primary
3 Genesys Cloud Architect Certified Primary
4 Genesys Cloud Outbound Desired
5 JSON, JavaScript, XML, SOAP, REST and HTML Desired
6 Contact Center Domain Knowledge Primary
Education, Experience and Certification
· Bachelor’s degree in computer science, business, or related area
· 4+ years of relevant experience and proven ability as a software developer.
· Deep understanding of application architecture.
· Deep expertise and familiarity with the Genesys Cloud CX development platform.
Optimistic, self-motivated, energetic approach to work habits, management techniques, and communications.
· Leads by example.
Organizational Description
At TTEC Digital everything we do, every day, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate powerful data, and orchestrate industry-leading technology.
We coach our clients to ensure their employees feel valued, happy and rested - because delivering amazing customer experiences is ultimately an employee-first process. The same is true here, it is the people across our TTEC Digital teams that fuel truly exceptional experiences.
We embrace the unique, positive, and healthy cultures that our different teams bring, and our leadership prioritizes the promise of work/life balance, continuous education, and high-performance incentives. We have been and will remain a remote first employer, giving you the flexibility to take your career wherever life goes.
