Senior Consultant, NICE CXone
TTEC DigitalPosted 4/8/2025
Senior Consultant, NICE CXone
TTEC Digital
Job Location
Job Summary
TTEC Digital is seeking a Senior Consultant to develop, test, and deliver the NICE CXone software platform. The ideal candidate will have technical experience with various Contact Center technologies, including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. As a Senior Consultant, you will work on issues that impact design/selling success, future concepts, and product offerings, and mentor Software Engineers. You will also be recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. The role requires 5+ years of experience in NICE CXone and UC environments, software development, and network infrastructure experience. TTEC Digital is a fast-paced environment that values teamwork, customer-facing presentation skills, and existing knowledge and/or industry certifications for NICE CXone and process automation technologies. As a remote position, you will work with system analysis and project management to deliver high-quality software on time. With a competitive salary and benefits package, TTEC Digital offers a great opportunity for professionals to grow and thrive in the field of Contact Center as a Service (CCaaS) software management and domain experience.
Job Description
What You'll Be Doing
- Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
- Works on issues that impact design/selling success, future concepts, and product offerings.
- Ability to mentor Software Engineers
- Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
- Design and present projects to improve current process and overall platform.
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Work with system analysis and project management for the successful completion of a project.
What You Bring to the Role
- Bachelor’s degree in computer science, IT, or engineering preferred.
- 5 or more years’ experience in NICE CXone and UC environments.
- 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
- Experience with enterprise level CCaaS architecture for complex business needs.
- Network infrastructure experience.
- Experience creating and presenting to executive level stakeholders (technical and non-technical).
- Team Player
- Desire to work in a fast-paced environment.
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
- Contact Center as a Service (CCaaS) software management and domain experience.
- NICE CXone and CXone Studio Experience
- 1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
