Senior Customer Experience Marketing Manager
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- Posted
Senior Customer Experience Marketing Manager at Contentsquare: drive customer engagement, advocacy, and loyalty through tailored events and campaigns.
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Senior Customer Experience Marketing Manager
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Job Location
Job Summary
Contentsquare is seeking a Senior Customer Experience Marketing Manager to join their team in France and South markets. The ideal candidate will have 5+ years of experience in customer-facing roles, a proven track record of delivering exceptional customer experiences, and driving advocacy. They should be able to build strong relationships with C-level executives, power users, and key decision-makers, and create experiences that transform clients into passionate brand advocates. Contentsquare offers flexible remote work options, generous paid time-off policy, immediate eligibility for parental leave, wellbeing and home office allowances, and stock options. The company values diversity, equity, and inclusion, and is an equal opportunity employer.
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.
At Contentsquare, we believe the customer experience is at the core of everything we do. We’re looking for an enthusiastic and driven Senior Manager Customer Experience Marketing to join and cover our France and South markets, joining our dynamic global team. In this role, you’ll be the voice of our customers, building strong relationships, driving loyalty, and creating experiences that transform our clients into passionate brand advocates.
This is a unique opportunity to work at the heart of a global, fast-growing company, where you’ll directly impact the success of our customers and our business's growth. You’ll collaborate with cross-functional teams across Sales, Product, Customer Success, and Marketing to deliver best-in-class customer experiences, both virtually and in person.
What You'll Be Doing:
- Customer Engagement & Advocacy: Build strong, trust-based relationships with C-level executives, power users, and key decision-makers, ensuring their success with Contentsquare. Your goal? Transform them into vocal, loyal advocates of our platform.
- Creative Event & Campaign Leadership: Own and drive customer engagement through tailored, impactful events and campaigns—whether it's user clubs, high-touch workshops, executive roundtable dinners, or industry-focused roundtables. You’ll be the go-to person for curating experiences that foster community and drive value.
- Program Ownership & Strategy: Own the execution of a quarterly roadmap for your region, from budgeting to customer touchpoints. You’ll ensure your programs align with customer goals, driving measurable outcomes like engagement, retention, and advocacy.
- Content Creation & Thought Leadership: Develop compelling content and materials that resonate with your audience, including event presentations, email campaigns, and customer success stories. Your words will ensure every touchpoint strengthens our brand.
- Cross-Functional Collaboration: Partner closely with Sales, Field Marketing, Product, and Customer Success teams to align on goals and objectives. Together, you’ll amplify customer engagement and ensure seamless execution across the business.
- Customer Feedback & Insights: Build a network of trusted customer ambassadors who can offer testimonials, feedback, and even speak at industry events. You’ll also collect valuable customer insights, influencing future product improvements and innovations.
- Customer Lifecycle Support: Support customers throughout their entire lifecycle, from onboarding to continued platform engagement, making sure they get the most value from Contentsquare. You’ll also play a key role in facilitating product demos, use case examples, and knowledge sharing.
What We’re Looking For:
- Experience: You’ve spent 5+ years in a customer-facing role (ideally within SaaS or B2B), with a proven track record of delivering exceptional customer experiences and driving advocacy.
- Customer-Centric Mindset: You understand what makes customers tick and have a deep passion for ensuring they are successful. You can build trust and credibility with senior stakeholders and users.
- Event & Campaign Expertise: You thrive in planning and executing customer events, from webinars to intimate user workshops. You know how to create experiences that leave a lasting impact.
- Exceptional Communicator: You can engage with customers at all levels, and you’re comfortable presenting to senior executives. Fluent in both French and English, your written and verbal communication is top-notch.
- Project& Budget Management Pro: You’re highly organized, with an ability to juggle multiple projects at once while maintaining a laser focus on priorities and budget. Your attention to detail ensures nothing falls through the cracks.
- Creative Problem Solver: You’re proactive, always coming up with new ideas to engage customers and improve processes. You’re not afraid to test new approaches and think outside the box.
- Tech-Savvy: You’re comfortable using CRM, marketing, and customer success tools such as Salesforce, Marketo, and Gainsight (experience with these is a plus).
Why you should join Contentsquare
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.
Here are a few we want to highlight:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing and Home Office allowances
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.
Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
