Remote Jobs

Vercel logo

Senior Customer Success Engineer, EMEA

Vercel

Location
Cameroon
Posted

Senior Customer Success Engineer at Vercel: resolve customer concerns, create internal tooling, and engineer solutions for personalized web experiences.

Aleph logo

Senior Fullstack Engineer - Applied AI

Aleph

Location
Brazil
Posted
Salary Range
79k - 245k USD

Join Aleph as an AI-focused Software Engineer to integrate cutting-edge AI technologies into our FP&A platform, working with LLMs and generative models to drive innovation in financial planning tools.

Skedda logo

Senior GTM Software Engineer

Skedda

Location
Croatia
Posted

Join Skedda as a full-time remote software developer and contribute to the company's mission to empower organizations to bring workspaces to life. Collaborate with cross-functional teams, leverage expertise to improve the GTM stack, and implement new projects across the GTM stack.

Canonical logo

Senior Juju Software Engineer (Go)

Canonical

Location
Anywhere in the world
Posted

Senior Software Engineer for Juju engine behind model-driven operations, driving process improvement and collaboration with distributed team.

LI.FI logo

Senior Backend Engineer (multiple roles)

LI.FI

Location
Cameroon
Posted

Senior Backend Engineer at LI.FI: Design & develop scalable backend systems, collaborate with cross-functional teams, and contribute to a fairer, more decentralized world.

Ueni Ltd logo

Customer Support Agent - Multichannel

Ueni Ltd

Location
Argentina
Posted

Provide top-notch customer support to small businesses using UENI's tools, ensuring their success through effective communication and problem-solving. Collaborate with a remote team to improve services and achieve business goals.

Sanity io logo

Senior Solutions Engineer, PreSales

Sanity io

Location
Croatia
Posted

Senior Solutions Engineer at Sanity.io: champion structured content, educate on technical aspects, and represent capabilities in product demos

OpenX logo

Senior Software Engineer IV (Python)

OpenX

Location
Poland
Posted

Join OpenX as a Software Engineer (Python) and contribute to the development of high-performance systems and innovative ad technologies.

Hightouch logo

Senior Enterprise Solutions Engineer

Hightouch

Posted
Salary Range
170k - 220k USD

Join Hightouch as an Enterprise Solutions Engineer to help companies activate their data for marketing personalization and operations. Collaborate with technical and non-technical stakeholders to solve customer problems using your expertise in data solutions.

Reddit logo

Senior Android Engineer, Ad Formats

Reddit

Location
Canada
Posted

Join Reddit's New Ad Formats team as an Android engineer and contribute to innovative ad solutions using Kotlin, Jetpack Compose, and more.

Reddit logo

Senior Android Engineer, Ad Formats

Reddit

Location
United States of America
Posted
Salary Range
191k - 267k USD

Join Reddit's New Ad Formats team as a skilled Android engineer, collaborate with cross-functional teams, and contribute to innovative ad solutions that delight advertisers.

Postscript logo

Senior Backend Engineer - Flow Builder

Postscript

Location
British Virgin Islands
Posted
Salary Range
170k - 200k USD

Architect scalable backend systems using Go and Python at Postscript's Flow Builder team, leading API development and mentoring engineers in a fast-growing environment.

Apollo logo

Senior Software Engineer - Rust

Apollo

Location
United States of America
Posted
Salary Range
144k - 182k USD

Develop next-generation GraphQL infrastructure with Apollo, leading teams in building scalable solutions using Rust, TypeScript, and Kotlin. Collaborate across functions to deliver innovative tools for organizations worldwide.

Cover Genius logo

Customer Support Agent - Italian or/and French

Cover Genius

Location
Spain
Posted

Provide exceptional customer support for Cover Genius' insurance products, collaborate with teams to resolve inquiries, maintain documentation, and contribute to process improvements while adhering to compliance standards.

Vercel logo

Senior Customer Success Engineer, EMEA

Vercel

Job Location

CameroonCanadaCentral African RepublicComorosCongo, (Kinshasa)Côte d'IvoireCroatiaDenmarkDjiboutiEgyptEquatorial GuineaEritreaEstoniaEthiopiaFaroe IslandsFinlandFranceGabonGambiaGermanyGibraltarGreeceMaltaAlgeriaAndorraAngolaAustriaBahrainBelgiumBeninBotswanaBulgariaBurkina FasoBurundiChadCyprusSaint HelenaSwazilandSwedenSwitzerlandJordanKenyaKuwaitMaliSierra LeoneSlovakiaSloveniaLatviaLebanonLesothoLiberiaLibyaLithuaniaLuxembourgMacedonia, Republic ofNetherlandsNigerNigeriaNorwayPolandQatarRéunionRomaniaRwandaSomaliaSpainSudanSvalbard and Jan Mayen IslandsTanzania, United Republic ofTogoMadagascarOmanMalawiSyrian Arab Republic (Syria)TurkeyUgandaUnited Arab EmiratesBouvet IslandCongo (Brazzaville)Czech RepublicGhanaAlbaniaAustraliaBelarusGuineaGuinea-BissauLiechtensteinMauritaniaMauritiusMayotteMonacoSouth AfricaUnited KingdomUnited States of AmericaWestern SaharaYemenZambiaZimbabweBosnia and HerzegovinaBritish Indian Ocean TerritoryCape VerdeMoldovaMoroccoMozambiqueNamibiaPortugalRussian FederationTunisiaSan MarinoSaudi ArabiaSenegalSeychellesHoly See (Vatican City State)HungaryIcelandIndiaIran, Islamic Republic ofIraqIrelandIsraelItaly

Job Summary

Vercel's Frontend Cloud provides a developer experience and infrastructure to build, scale, and secure a faster, more personalized web. As a Senior Customer Success Engineer, you will resolve customer concerns, create internal tooling, and engineer solutions to help customers get the most out of the platform. You will work with a talented team, collaborate with other departments, and provide exceptional customer experience. With a competitive compensation package, inclusive healthcare, and flexible time off, Vercel offers a great work environment. As part of a globally distributed team, you will have opportunities to learn and grow, and contribute to shaping the company's reputation for helping customers meet their goals. You will be expected to work on weekends and holidays as part of a rota system, but with a flexible schedule that suits your needs.

About Vercel:

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.

At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.

About the Role:

Reporting to the Manager, Customer Success Engineering, the Senior Customer Success Engineer’s responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.

To succeed in this role, you must be an excellent communicator who can earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with holiday, weekend, and on-call work based on a rota system.

Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.

What You Will Do:

  • Solve interesting cases for Vercel customers.

  • Troubleshoot customer issues alongside our engineering team.

  • Work with other Vercel teams to provide advice and assistance internally and externally.

  • Develop and improve internal tools alongside engineering.

  • Specialize in a few product areas and own them within the team.

  • Improve existing and identify new internal documentation, processes, and policies.

  • Assist Customer Success Managers with Enterprise requests.

About You:

  • You lead by example and provide feedback to mentor other members of the team.

  • You have awareness or exposure to web development, a passion for digging deep to find and resolve root causes, and will ideally have a background in platform-based SaaS support.

  • You enjoy engineering solutions to resolve the root causes of recurring problems.

  • You are experienced with incident management and procedural communication.

  • You possess exceptional communication skills.

  • You are comfortable working with a fully remote, globally distributed team.

  • You have a passion for delivering a customer experience second to none.

  • You are available to work up to 1 in 5 weekends.

  • You have 3+ of experience in a highly technical support role.

Bonus If You:

  • You have frontend development experience with Next.js.

  • Have experience supporting backend runtime environments, especially Node.js.

  • Have experience with CDNs and a good understanding of caching techniques.

  • Prefer to work a Saturday to Wednesday or Wednesday to Sunday schedule.

Benefits:

  • Competitive compensation package, including equity.

  • Inclusive Healthcare Package.

  • Learn and Grow – we provide mentorship and send you to events that help you build your network and skills.

  • Flexible Time Off.

  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.

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