Senior Customer Success Manager
Monarch Money
- Location
- United States of America
- Posted
- Salary Range
- 100k - 115k USD
Join Monarch as a customer support specialist and help users take control of their finances with our financial management platform.
Remote Jobs
Customer Service Specialist - EU
Retraced
- Location
- Denmark
- Posted
Customer Service Specialist at Retraced: Empower fashion & textile businesses with sustainable supply chain solutions
Senior Channel Account Manager
WatchGuard Technologies, Inc.
- Location
- United States of America
- Posted
Channel Account Manager at WatchGuard: Promote & sell network security products in a geographic territory, working with partners to achieve quota attainment & growth goals.
Senior Regional Marketing Manager
Deputy
- Location
- United States of America
- Posted
- Salary Range
- 86k - 119k USD
Lead Deputy's regional marketing efforts by developing strategies that generate leads and build brand awareness through events, campaigns, and partnerships. Collaborate with internal teams and external vendors to execute successful initiatives and drive measurable outcomes.
Customer Service Representative (Spanish/English)
Binance
- Location
- El Salvador
- Posted
Customer Service Representative - Spanish/English - Binance
Customer Service Representative (Spanish/English)
Binance
- Location
- El Salvador
- Posted
Customer Service Representative - Spanish/English | Binance
Customer Service Representative (Spanish/English)
Binance
- Location
- Estonia
- Posted
Customer Service Representative - Spanish/English - Binance
Senior Manager of Brand Design
Kueski
- Location
- Mexico
- Posted
Lead Kueski's brand design team, ensuring cohesive visual identity and guiding creative projects to align with strategic goals.
Senior Enterprise Marketing Manager
Coursera
- Location
- Canada
- Posted
Join Coursera as Regional Marketing Lead for North America Enterprise, driving business growth through marketing campaigns and collaboration with global teams.
Customer Education Specialist
AlphaSense
- Location
- United States of America
- Posted
- Salary Range
- 62k - 76k USD
Customer Education Specialist at AlphaSense: create user-centered content, drive data-driven approaches, and work remotely with a determined team.
Customer Education Engineer
Postman
- Location
- United States of America
- Posted
- Salary Range
- 140k - 180k USD
Customer Education Engineer at Postman: design frontend changes, integrate LMS, and develop self-contained training solutions.
Senior Field Marketing Manager, France
Conga
- Location
- France
- Posted
Senior Field Marketing Manager France Conga
Senior Manager for Marketing Analytics
Canonical
- Location
- Cameroon
- Posted
Lead marketing analytics efforts at Canonical, driving commercial success through data-driven insights and technology stack optimization.
Senior Product Marketing Manager, SMS
ActiveCampaign
- Location
- United States of America
- Posted
- Salary Range
- 124k - 171k USD
Senior Product Marketing Manager at ActiveCampaign: Define go-to-market strategy, create compelling narratives, and drive customer adoption
Senior C++ Software Engineer
Collabora
- Location
- United Kingdom
- Posted
Enhance open-source software like LibreOffice by fixing document issues, presenting at conferences, and collaborating with a global team. Use C++17 and contribute to the Open Source community while working remotely or traveling globally.
Senior C++ Developer
Inworld AI
- Location
- United States of America
- Posted
- Salary Range
- 150k - 220k USD
Develop AI-driven solutions for games using C++ at Inworld. Work on integrating AI technologies into game engines like Unreal or Unity. Full-time role with remote options in the US.
Customer Experience Specialist - Voice
InDebted
- Location
- Philippines
- Posted
Manage collections, provide exceptional customer service, and support team growth as a Customer Experience Agent at InDebted. Utilize your skills in accounts receivable management and customer service to drive positive outcomes for customers and the business.
Senior Product Partnerships Manager
Degreed
- Location
- United States of America
- Posted
Senior Product Partnerships Manager to lead strategic partnerships with key product vendors and content providers, driving growth and impact in the learning technology landscape.
Tier 1 Customer Support Engineer, Windows & Active Directory - India
JumpCloud
- Location
- India
- Posted
Technical Support Engineer - Tier 1 at JumpCloud, providing world-class support for Windows & Active Directory customers.
Senior Product Operations Manager
Webflow
- Location
- United States of America
- Posted
- Salary Range
- 122k - 189k USD
Senior Product Operations Manager at Webflow: Collaborate with teams, optimize workflows, and drive innovation in a fast-growing company.
Senior Customer Success Manager
Monarch Money
Job Location
Salary Range
100k - 115k USD / YEAR
Job Summary
Monarch is a financial management platform that empowers users to take control of their finances. With a team of product-driven entrepreneurs and a unique perspective from the original creator of Mint.com, Monarch has quickly become one of the premier ways to manage your financial life. The company values building a brand and product that both customers and employees love, and offers flexible remote work options, competitive cash and equity compensation, and unlimited PTO. As a customer support specialist, you will engage with customers on escalated tickets, analyze issues to identify trends, and develop effective solutions. You will also create internal documentation and training materials, conduct training sessions, and perform quality assurance checks. Monarch is an equal opportunity employer that values diversity and offers medical, dental, and vision benefits, as well as a 401k plan. With a fully remote team and no central office, you can work wherever you are happiest and most productive.
About Us
Monarch came out of private beta in early 2021. Since that time we have quickly become one of the premier ways to manage your financial life. Customers love the product and we have seen rapid, organic growth. Our users say that Monarch helps them feel more confident in their finances, and more confident in their financial future.
Our founding team consists of product-driven, serial entrepreneurs with multiple exits. Additionally, our CEO was one of the original creators of Mint.com and has a unique perspective on what is needed to meet consumers' needs in this market.
We are passionate about building a company, product and brand that both customers and employees love. We are well-funded by top venture firms and angel investors.
We founded the company as a fully-remote team (pre Covid!) and are open to applicants that live within a 5 hour time zone difference of US Pacific Time.
Responsibilities:
Engage with customers on escalated tickets to ensure their issues are resolved satisfactorily and promptly, providing a high level of customer service and support.
Respond to questions from customer support agents and provide necessary guidance and assistance on their tickets, helping them to resolve customer issues efficiently.
Analyze customer issues to identify recurring trends or opportunities for improvement within Customer Success functions, and work with the team to develop and execute effective solutions.
Develop comprehensive internal documentation and training materials for agents, ensuring they have the resources they need to perform their duties effectively.
Occasionally conduct training sessions for customer support agents, equipping them with the knowledge and skills required to handle customer inquiries and escalations effectively.
Regularly update and maintain external help content in our Help Center, ensuring that customers have access to accurate and helpful information.
Perform quality assurance checks on agent work, providing feedback and flagging areas for improvement to team leads to ensure a high standard of customer support.
Oversee the bug escalation process by identifying issues, coordinating with relevant teams to resolve them, and ensuring that customers are kept informed throughout the process.
Technologies:
Zendesk
Slack
Notion
GSuite
Linear
Stripe
Loom
Requirements
3+ years of experience in customer-facing role for an online consumer product
2+ years of experience using Zendesk or similar helpdesk tool
Experience creating written documentation
Nice to have
Knowledge of personal finance management and/or PFM apps
Benefits
Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive. Whether that’s out of your home, a co-working space, or elsewhere.
Competitive cash and equity compensation in a hyper growth, early stage company 🚀.
Stipend to set-up your ideal working environment.
Medical, dental and vision benefits (Full time US only).
401k (US only).
Unlimited PTO.
3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun!
These benefits are offered to full-time employees only**
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
