Restaurant365
Lead customer success at Restaurant365 by managing relationships, ensuring product adoption, and driving customer satisfaction. Collaborate with cross-functional teams and provide strategic guidance to achieve customer goals.
Nextech
Senior Systems Administrator for Microsoft 365 environment, focusing on security, automation, and system reliability.
Kueski
Database Administrator Senior para administrar bases de datos de manera eficiente y segura
Kraken
DBA role at Kraken, optimizing MariaDB clusters, enhancing high availability, disaster recovery, and monitoring solutions.
Dropbox
Support tax reporting and compliance processes as a Senior Tax Manager, assist with ASC 740 tax provision, review tax returns, analyze accounts, prepare disclosures, drive process efficiencies, monitor legislation, manage projects. Require experience in corporate tax and public accounting, analytical skills, attention to detail, collaboration abilities.
Penumbra
Senior Accountant (m/w/d) bei Penumbra Europe GmbH, Vollzeitposition mit Hybrid-Modell, flexible Arbeitsmodelle und Möglichkeiten für individuelle Weiterbildung.
Marketing Operations Specialist
Oversee distribution products in the hospitality industry, manage integrations, optimize processes, and collaborate with teams to deliver scalable solutions.
Podium
Join Podium as a Senior Backend Python Engineer to build AI-driven solutions using large language models, empowering local businesses with efficient customer interactions and optimizing their operations. Contribute to cutting-edge projects in a remote-friendly environment with comprehensive benefits.
The Athletic Media Company
Senior Editor for NBA desk at The Athletic, managing reporters and generating news and team analysis.
Finalsite
Senior SRE position at Finalsite, requiring experience in cloud computing, DevOps, and automation, with a focus on site reliability and stakeholder buy-in.
Figma
Lead AI research and product development at Figma. Collaborate across teams to develop new models and define user experiences for designers using AI.
ClinChoice
Join ClinChoice as a Clinical Project Manager I or II and contribute to the development and commercialization of innovative drugs and devices. Flexible remote work options and $4,000/year travel stipends available.
Kalepa
Join Kalepa as a Core Engineer to work on cutting-edge technologies like NLP and distributed systems with a global team. Enjoy competitive compensation, equity, health benefits, and professional development opportunities.
Apollo.io
Design and implement highly scalable backend endpoints at Apollo. Gather product requirements and write design docs. Drive/Lead full lifecycle of software development: product requirements, architecture, solution design, development, quality assurance, and maintenance. Mentor others on best practices and effectively share knowledge. Communicate development progress to the product lead, engineering manager, and other stakeholders. Introduce new technologies as required. Work effectively as part of a large global team. Attend scrum ceremonies, provide feedback, and respond to technical and behavioral feedback.
Kalepa
Core Engineer - Develop impactful computer vision features using Roboflow tools, collaborate with a global team, and create innovative AI solutions.
Apollo.io
Senior Backend Engineer at Apollo.io: Implement scalable backend endpoints, drive software development lifecycle, and mentor junior engineers.
Postscript
Senior Software Engineer at Postscript: lead distributed systems development, solve complex problems, and drive growth through project leadership and technical expertise.
RevenueCat
Backend Engineer at RevenueCat: Collaborate with a talented team, create innovative AI solutions, and contribute to the growth of mobile subscriptions.
Red Hat
Lead the development and delivery of OpenShift Builds and Pipelines as a Senior Product Manager at Red Hat, collaborating with engineering teams and open-source communities to enhance CI/CD capabilities on the Kubernetes platform.
Cover Genius
Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with teams, document interactions, identify process improvements, maintain quality standards, and ensure compliance with guidelines. Join a company that values diversity and offers flexible work environments and social initiatives.
Restaurant365
As a Senior Customer Success Manager at Restaurant365, you will manage long-term customer relationships by becoming a trusted advisor to strategic customers. You'll work with executive stakeholders to ensure high ROI and product adoption, handle escalations, and collaborate with cross-functional teams. The role requires 2+ years of experience in customer success or equivalent, proficiency in Microsoft Office and Salesforce, strong communication skills, and the ability to manage multiple projects. Benefits include comprehensive medical coverage, 401k matching, equity options, unlimited PTO, and wellness initiatives.
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers. You will work with executive stakeholders and champions to provide a high level of service and ensure the most ROI for customers by ensuring the execute thoughtful product adoption across their organization. You will work cross functionally by partnering with the sales, onboarding, and product teams.
How you'll add value:
Develop long-term relationships customers leading to high adoption, retention, and customer satisfaction.
Ensure delightful experiences for clients in your portfolio during all stages of the customer journey.
Strategize with customer to meet and exceed their target goals and ROI.
Handle escalations and work cross departmentally to issue resolution.
Set, drive and guide project expectations with executive stakeholders.
Facilitate change management across key stakeholders and roles.
Ensure customers are successful with the product post onboarding. Product knowledge is a must.
Partner with the Sales team on expansion and growth opportunities.
Infuse clients with Industry best practices to help them grow and thrive.
Facilitate client meetings.
Tracking and drive key client metrics such as usage, health, CSAT, and net promoter scores.
Responsible for reaching assigned targets for customer KPI’s and customer retention.
Track product enhancements and provided timelines specific to customers in your portfolio and ensure transparent communication with stakeholders.
Maintain healthy Salesforce and Gainsight records.
Subject matter expert in the R365 platform.
Participate and lead sessions at user groups and client facing webinars.
Other duties as assigned.
What you'll need to be successful in this role:
2+ plus years of experience as a Customer Success Manager or equivalent in SaaS based company.
2-3 years of experience in accounting and or restaurant hospitality or equivalent.
Previous experience implementing and or supporting Restaurant 365 software.
Ability to travel 15%.
Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint.
Clear communicator with a professional presence.
The ability to manage multiple complex projects at the same time.
Proficient in Salesforce or other CRM.
Efficient and timely with deadlines and deliverables.
Strong organization and time-management skills. The ability to work independently without supervision.
Strong technical aptitude with experience communicating across multiple platforms.
PREFERRED QUALIFICATIONS
Previous Gainsight experience or other customer success management platform
Previous Monday.com experience or other project management software
Previous Freshdesk experience or other ticket management software
R365 Team Member Benefits & Compensation
This position has a salary range of $75K-$80K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
#BI-Remote
$75,000 - $80,000 a year
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
