Senior Customer Success Strategy & Operations Analyst
HubSpotJob Summary
The HubSpot CSSO team seeks a Strategy and Operations Analyst to support Customer Success through data-driven insights. Responsibilities include forecasting retention metrics, performance analysis, operational excellence, and cross-functional collaboration. Ideal candidates have strong communication skills, advanced Excel, SQL, Python, and visualization tools experience. They should thrive in fast-paced environments and be passionate about customer success.
Senior Customer Success Strategy & Operations Analyst
Revenue Operations
The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Strategy and Operations Analyst to join our team. In this role, you will be responsible for Forecasting and Insight generation for Customer Success to drive accurate forecasts of retention metrics.
In this role you will:
Provide data-driven, operational and decision-making support to the Customer Success organization and management team
Support weekly, monthly and quarterly performance analysis, forecasting and business reviews
Develop operational excellence metrics and performance management processes
Respond to business requests, compile root cause analyses and solve common issues
Support cross-functional programs, processes, and systems to drive performance and productivity improvements
We are looking for people who have:
A Customer-First mindset and passion for supporting customer-facing teams
Have strong communication skills and are excited by the prospect of collaborating across HubSpot and translating data into insights
Have advanced Excel knowledge, SQL, Python, and data visualization software experience (Looker, Tableau, etc.); Experience with, R (or similar statistical tools) a plus
Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations
Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture
Prior experience in management consulting, finance, strategy & ops a plus
Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
