Vercel
Design and maintain tooling for the Customer Success Engineering team at Vercel. Collaborate with peers, integrate new technologies, and ensure data integrity while supporting customer success through engineering solutions.
Coursera
Gainsight CS Admin - lead configuration and administration, design business processes, collaborate with stakeholders
Vercel
Resolve customer issues, improve internal tools, and enhance the customer experience at Vercel. Requires frontend development background and excellent communication skills.
Quantum Metric
Support clients' success by managing their implementation and growth using Quantum Metric's platform. Utilize web technologies and analytics to create innovative solutions for client challenges.
Quantum Metric
Support client success with Quantum Metric's platform by managing implementations, onboarding, and providing technical guidance. Utilize JavaScript and web technologies to ensure clients achieve their objectives.
Hightouch
Customer Success Engineering role at Hightouch, empowering users to take action on their data without coding, with a focus on impact and potential for growth.
Hightouch
Provide technical support to customers using the Hightouch platform, collaborate with cross-functional teams, and ensure customer success through effective communication and problem-solving.
Vercel
Resolve customer issues, improve internal tools, and provide engineering solutions to enhance the customer experience at Vercel. Work remotely with a global team using your expertise in frontend development and cloud technologies.
Twilio
Provide technical support to Segment customers, help them utilize the API across web, mobile, and server platforms, improve documentation, and work with product teams to enhance customer satisfaction.
Vercel
Senior Customer Success Engineer at Vercel: resolve customer concerns, create internal tooling, and engineer solutions for personalized web experiences.
Restaurant365
Lead customer success at Restaurant365 by managing relationships, ensuring product adoption, and driving customer satisfaction. Collaborate with cross-functional teams and provide strategic guidance to achieve customer goals.
Monarch Money
Join Monarch as a customer support specialist and help users take control of their finances with our financial management platform.
Vercel
Customer Success Manager for Enterprise customers at Vercel, driving business value through innovation and capabilities.
OfferFit
Senior Customer Success Manager at OfferFit: drive customer success with AI decisioning engine, build meaningful relationships, and contribute to product development.
DevRev
Customer Success at DevRev: Engage customers, onboard them, and enable integration with existing tools to drive growth and success.
Rackspace
Lead technical support for large and complex customer solutions, manage customer relationships, lead teams in delivering projects, ensure high Net Promoter Scores, and maintain world-class service through proactive architecture reviews and consultancy work at Rackspace Technology.
Quantum Metric
Support clients in implementing digital strategies using Quantum Metric's platform, develop custom solutions with JavaScript, and ensure client success through technical expertise and strong communication skills.
Smartcar
Lead Customer Success at Smartcar, driving customer retention and growth by managing Account Management and Solutions Architecture teams. Utilize customer success metrics to inform decisions and foster a culture of excellence.
Vercel
Lead the Customer Success Engineering team at Vercel to deliver exceptional customer experiences. Drive team performance, implement solutions, mentor staff, and ensure efficient processes for scaling support without linear growth.
Vercel
Manage customer success operations at Vercel, collaborate with leadership, improve processes, and support GTM strategies to enhance customer retention and expansion.
Vercel
At Vercel, we empower developers to build faster, more personalized web experiences. As a Senior Customer Success Systems Engineer, you'll design and maintain tooling for the Customer Success Engineering team, collaborate with peers, ensure data integrity, integrate new technologies, and develop documentation. You must have 3+ years of experience in supporting systems for technical customer-facing teams, hands-on experience with Next.js and Vercel, and exceptional communication skills. Join us to help customers meet their goals and enhance their journey.
Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.
At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.
Reporting to the Senior Manager, Customer Success Engineering, the Senior Customer Success Systems Engineer’s responsibilities include owning internal tooling and engineering solutions to ensure that our customer support team have the information and tools they need to effectively prevent, deflect or address customer issues.
To succeed in this role, you must be an excellent communicator who can understand technical workflows and adapt alongside an evolving support landscape. You must be able to build different web-based applications, work alongside customer-facing teams, and have a passion for digging deep to find and resolve root causes.
Ultimately, you will help preserve our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey by engineering solutions to constantly improve the experience for stakeholders.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.
