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At Vercel, we empower developers to build faster, more personalized web experiences. As a Senior Customer Success Systems Engineer, you'll design and maintain tooling for the Customer Success Engineering team, collaborate with peers, ensure data integrity, integrate new technologies, and develop documentation. You must have 3+ years of experience in supporting systems for technical customer-facing teams, hands-on experience with Next.js and Vercel, and exceptional communication skills. Join us to help customers meet their goals and enhance their journey.
Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.
At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.
Reporting to the Senior Manager, Customer Success Engineering, the Senior Customer Success Systems Engineer’s responsibilities include owning internal tooling and engineering solutions to ensure that our customer support team have the information and tools they need to effectively prevent, deflect or address customer issues.
To succeed in this role, you must be an excellent communicator who can understand technical workflows and adapt alongside an evolving support landscape. You must be able to build different web-based applications, work alongside customer-facing teams, and have a passion for digging deep to find and resolve root causes.
Ultimately, you will help preserve our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey by engineering solutions to constantly improve the experience for stakeholders.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.
