Senior Instructional Designer

Description

We are growing! We are currently looking to hire a Senior Instructional Designer to work with us remotely to support the launch of our new digital Learning platform CXG LEARN.

Who we are:

Founded in 2006, CXG began as the vision of two entrepreneurs, and today, we are proud to be a global business. From Shanghai to Paris, we operate in 12 offices across four continents, serving over 200 luxury clients in 70 countries. Our team of 230+ professionals from around the world is united in the mission of transforming and elevating customer experiences for some of the world’s most iconic premium and luxury brands

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

As a Senior Instructional Designer, you will play a vital role in working with our Academy Team to deliver innovative and immersive training content on CXG Learn—our first all-in-one digital learning platform. This platform is designed specifically for our luxury retail clients, empowering their front-line teams—sales advisors, store managers, and trainers—with engaging, interactive learning experiences that elevate the retail experience. It’s a pioneering project and a high-priority initiative for 2025, marking CXG’s first major step into digital learning.

In this role, you’ll work closely with our Content Creation Manager, contributing to a comprehensive library of training content tailored to the needs of luxury retail. The modules will cover essential themes such as retail experience, the art of selling, luxury retail management, and retail performance.

Responsibilities:

Content Development: You’ll be at the core of creating engaging digital modules, from designing training sheets and storyboarding to developing interactive modules using our Authoring Tool. Content Development here includes:

• Interactive Media: Design and integrate engaging digital content formats, including videos, podcasts, and interactive sales scenarios, to create immersive learning experience.
• Resource Transformation: Consolidate and synthesize existing resources (PPTs, Excel, PDFs, etc) into well-structured, visually impactful digital learning modules.
• Graphic Identity: Shape CXG’s online visual identity by creating a strong and impactful visual library.
• Content Curation: Help build and curate a diverse, high-quality training library that aligns with the unique needs of luxury retail clients.

• Benchmarking: Research and benchmark new trends in digital learning.

Requirements

What you will bring along:

This role is ideal if you have a strong experience in digital learning content creation, with interest in the luxury industry. To thrive in this position, you should have:

• Bachelor or Master degree in digital learning or educational engineering at a renowned university or specialized school.
• 5-7 years of experience in digital learning.
• Previous experience in luxury retail, or working on courses designated for the retail industry is highly favorable.

• A strong project management profile with a creative eye.
• Experience in digital learning content creation
• Previous experience with video editing, figma, canva, and authoring tools.
• Ability to create visual and impactful presentations in PowerPoint.
• Ability to interact with a wide variety of functions.
• Skills in consolidating and summarizing information from varied sources.
• Languages: Excellent English written and oral communication skills.
• An open-minded, curious, proactive mindset.
• Genuine interest in the worlds of digital, training, luxury, and retail.