Senior Manager - Global Scaled AM
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Senior Manager of Account Management - Scaled role leading NAMER and LATAM teams, managing customer engagement and outcomes, and developing go-to-market strategy.
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Senior Manager - Global Scaled AM
Coursera
Job Location
Job Summary
We are seeking a Senior Manager of Account Management - Scaled to lead our 'Scaled' segment in NAMER and LATAM. The role involves managing a team of Account Managers and Customer Success Managers, setting quarterly goals for customer engagement and outcomes, and developing strategy for go-to-market execution. As a senior leader, you will work with various teams, including Sales, Marketing, Implementation, Product, Finance, Support Operations, and Legal. You will also be responsible for hiring, development, and retention of team members. The ideal candidate has proven sales and management experience at an Enterprise SaaS company, with a track record of over-achieving quarterly and annual sales targets.
Job Overview:
We are looking for a Senior Manager of Account Management - Scaled to help lead our “Scaled” segment in NAMER and LATAM. Coursera is making a significant investment in this segment and we are looking for a ‘builder’ and executor who is excited to refine and execute our vision for this group of customers. You will manage a team of Account Managers and Customer Success Managers located in Canada and Colombia. You will report to the Global Head of Customer Success Management.
You will be a key member of the global leadership team with significant responsibility over renewal, expansion, and customer outcomes. Through your team, you will be responsible for ensuring your customers are renewing and growing while also using Coursera effectively to achieve their business outcomes. The person fulfilling this role is expected to be a senior sales and customer success leader, and play a significant contributing role in developing strategy and go-to-market execution in the North America, LATAM, and MEA regions as well as input into global growth plans.
In this cross-functional role, you can expect to work with members within Sales, Marketing, Implementation, Product, Finance, Support Operations, and Legal. You will also be expected to be an exceptional people manager and drive hiring, development, and retention for your team of high performing individuals.
Responsibilities:
Meet and exceed all team quarterly and annual sales quotas.
Set and meet quarterly goals for customer engagement and customer outcomes
Take responsibility for all aspects of team management including hiring, coaching, development, goal setting, and performance management. Recruit, onboard, and retain new team members. Improve time to productivity for new team members while maintaining performance in the existing team. Develop experienced team members for promotion and internal mobility opportunities
Act as a senior leader for the business and play an active role in go-to-market strategy for Scaled Account Management and Customer Success.
Collect product feedback and influence the product roadmap and go-to-market strategy.
Represent Coursera as an executive sponsor and build relationships with key customers
Basic Qualifications:
Proven sales and management experience at an Enterprise SaaS company. Proven track record managing enterprise Sales teams and over-achieving quarterly and annual sales targets
3+ years experience leading a sales team
Experience managing a high volume of accounts using a mix of technological and manual interventions
Entrepreneurial drive and comfort working in ambiguous, quickly-changing environment
Ability to coach, lead and inspire teams to drive performance
Preferred Qualifications:
5+ years of experience managing sales and customer success
Experience managing a portfolio of “scaled” or “tech touch” customers
Experience with Gainsight, SFDC, Marketo and other customer management tools
Entrepreneurial drive and comfort working as part of a team in ambiguous, quickly-changing environments
Ability to build and analyze reports in Salesforce and provide accurate reporting metrics
Strong cross functional collaboration experience - able to work with different functions effectively and for overall benefit to Coursera
Superior written and verbal communication skills, strong analytical and creative-problem solving abilities, excellent interpersonal skills, organizational, and operational skills
If this opportunity interests you, you might like these courses on Coursera:
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