Eventbrite, Inc.
Lead a team of SQL analysts to uncover actionable insights that drive business decisions and optimize the customer experience at Eventbrite.
ElevenLabs
Join ElevenLabs as a Sales Development Representative and contribute to shaping the future of voice AI. Collaborate with a global team, engage in outbound sales activities, and drive business growth.
ElevenLabs
Join ElevenLabs as a FIRST Sales Development (Outbound) role to drive voice technology sales in Mexico and collaborate with a global team.
Realiste
Customer Relations Specialist for international investors at Realiste AI
Airalo
Senior DevSecOps Engineer - Design and implement security solutions across the entire software development lifecycle
Red Cell Partners
Senior DevSecOps Engineer for DEFCON AI, leveraging AWS, Kubernetes, Terraform, and CI/CD pipelines to ensure system reliability and security.
Upwork
Design clear and intuitive content for Upwork's platform, collaborate with cross-functional teams, and enhance user experience through effective UX writing and IA improvements.
Upwork
Design and build Upwork's Agentic platform using Java, Vue.js, Nuxt.js, AWS, Docker, and microservices. Collaborate with teams to create an outstanding user experience for millions of users.
Upwork
Design and build Upwork's Agentic platform using Java, Vue.js, Nuxt.js, AWS, Docker, and microservices. Collaborate with cross-functional teams to create high-performing user experiences for millions of users worldwide.
Binance
Join Binance's blockchain development team as a Senior Solidity Engineer and collaborate on smart contract design & deployment.
Canonical
Join Canonical as a Site Reliability Engineer to bring Python engineering skills to operations, manage cloud infrastructure, and drive automation using DevSecOps practices. Gain experience in OpenStack, Kubernetes, and more while working remotely with a talented team focused on innovation and excellence.
Rackspace
Lead global SRE team at Rackspace to ensure high reliability for ObjectRocket platform. Design and implement complex architectural designs, drive automation, and improve system performance. Collaborate with engineers to enhance stability and performance.
Kontakt.io
Join Kontakt.io as a technical expert and help streamline care operations with AI-powered platform
ScienceLogic
Enhance SaaS infrastructure security, ensure FedRAMP compliance, and lead secure cloud system design at ScienceLogic as a Senior Site Reliability Engineer. Collaborate across teams to build robust systems and maintain high availability.
Kontakt.io
Senior Site Reliability Engineer at Kontakt.io, ensuring scalability, availability, and security of cloud-based AI-driven healthcare platform.
Stripe
Lead Stripe's design system and web platform evolution as a Product Manager, driving innovation and collaboration across teams to enhance user experiences and performance.
MGID
Program Development & Execution Manager - Design scalable programs, lead AI adoption, and grow publisher revenue with Roboflow
Zepz
Customer Care Representative at Zepz: Manage queries, screen transactions, and advise customers across multiple channels.
brightwheel
Senior SysOps Administrator for Brightwheel's Systems Operations team, driving scalable go-to-market operations with expertise in Salesforce and cross-functional collaboration.
Constructor
Product Manager role at Constructor.io, focusing on API ecosystem development and product discovery in eCommerce and search domains.
Eventbrite, Inc.
Eventbrite is seeking a Senior Manager, Sales & Customer Service Analytics to lead a team of SQL analysts in uncovering actionable insights that drive business decisions and optimize the customer experience. The ideal candidate will have 5+ years of relevant experience in analytics, data science, or consulting in a SaaS environment. They should possess expertise in sales and customer service metrics, analytical skills, and business judgment to help leadership prioritize next steps and deliver operational excellence. The role involves coaching team members, managing stakeholders, communicating effectively, and driving for impact. Eventbrite offers flexible remote work options, competitive salary ($140k-$252k per year), and opportunities for growth and innovation.
THE CHALLENGE
At Eventbrite, we are bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. We believe that innovative technology and a customer-centric mindset are key elements to building a successful business and creating world-class customer experiences. In a fast-paced sales environment, it’s critical for our sales leadership team to have visibility and insights regarding leading and lagging performance indicators to drive decision-making. Concurrently, as Eventbrite’s customer base grows and evolves, we need to thoughtfully leverage data to ensure our customer experience grows and evolves with them.
THE TEAM
Partnering daily with Sales, Customer Success, and Integrity Operations leadership, this role sits in the Customer Strategy & Operations team. We are responsible for supporting the Customer teams by leveraging analytics to uncover actionable insights – both at the strategic and tactical levels – in order to achieve global revenue targets and provide best in class customer experience.
THE ROLE
The Senior Manager, Sales & Customer Service Analytics will lead a team of SQL analysts supporting the sales, customer success, support, self-serve help, and integrity operations teams. The team uncovers actionable insights that drive business decisions, regularly presenting to business leaders and executive management. Their work helps optimize the customer experience by building deliverables that facilitate timely and responsive action, measuring the impact of program changes, and conducting analyses to proactively uncover opportunities for improvement in quality or scale. The ideal candidate is a proactive, experienced technical analyst who is passionate about people leadership and stakeholder management and succeeds at juggling multiple assignments in a fast-paced environment.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
YOU WILL
Coach team members on how to creatively solve problems, manage stakeholders, communicate effectively, and drive for impact
Draw insights from rigorous analyses, develop informed recommendations, and then drive implementation on the most critical opportunities and challenges at Eventbrite.
Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution for growth
Apply thought leadership, analytical skills and business judgment to help leadership prioritize next steps, deliver operational excellence and foster innovation and growth
Manage cross-functional stakeholders across Marketing, Sales, Customer Service, Data Engineering, Product Analytics, and Finance
Surface, diagnose, and resolve data integrity issues
THE SKILLSET
5+ years relevant experience (consulting, analytics, data science) in a SaaS environment
Bachelor's degree in business or a quantitative field (e.g., computer science, economics, statistics, business analytics)
Expertise in sales and customer service metrics, including new business, retention, support, and customer success key performance indicators
Proven analytical and quantitative skills with an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses, connects the dots through integrative thinking to condense complexity into operational clarity
Knows how to balance strategy and execution: Willing to roll up sleeves and get scrappy to get things done - knows how to get wins, build momentum and balance executing on “no regrets” actions with longer-term strategic progress
Learns fast: Relies on their ability to problem solve and drive results. Moves quickly, is adaptable and thrives in ambiguity
Proven people leader: A track record of building strong teams
Strong influencing and communication skills: Demonstrates the ability to collaborate effectively across multiple teams to garner support and achieve outsized impact
Required Skills: SQL, Tableau (or equivalent software)
Preferred Skills: Google Analytics, Heap (or equivalent software)
