Senior Manager - Talent Research and Intelligence

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Talent Research and Intelligence

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

As the Senior Manager of Talent Research and Intelligence, you will play a pivotal role in shaping Twilio’s global talent strategy.  The Talent Acquisition Team is a critical partner to the business and our Talent Research and Intelligence team provides crucial insights on labor market trends, talent pools and competitive intelligence that impacts our current and future workforce plans. You will manage a global team and be a trusted advisor to business Executives and key stakeholders across the People organization. 

Responsibilities

In this role, you’ll:

• Lead, develop and mentor a team of talent researchers, as well as foster a collaborative and high-performance culture within the team.

• Provide competitive talent insights to senior TA, HR and business leaders critical to our talent strategies and workforce planning.

• Collaborate with Global Talent Leaders and HR leaders to integrate market intelligence into strategic talent decisions.

• Proactively partner to deliver insights in anticipation of business needs and priorities that will help Twilio respond to changing market trends.

• Use a variety of research tools and approaches to drive and deliver research across multiple markets and functions.

• Develop a strategic framework for the Talent Intelligence team to effectively narrate our story, identify market challenges and trends, and adapt Twilio’s approach accordingly.

• Establish proactive pipeline system and strategy that enables our recruiting team to have an open channel for passive or warm leads, for our critical, highly repeatable roles globally. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

• Bachelor’s degree, or equivalent experience, with 10+ years of experience in talent acquisition, analytics or talent management.

• Strong analytical, problem solving and project management skills

• Expertise in talent market analysis and intelligence gathering and methodologies

• Strategic thinker with a track record of of developing and implementing innovative recruitment strategies that impact a companies overall talent strategy and workforce planning

• Experience scaling and growing teams and programs around the globe and into new markets

• 3+ years of direct people management experience 

Desired:

• Experience using complex data insights to tell the story in relatable terms and deliver a strong point of view

• Knowledge of predictive modeling techniques and machine learning algorithms. 

• Experience partnering to build and execute on talent strategies and workforce plans

• Experience operating in companies that have gone through significant change cycles

Location

This role will be remote, and based in Ireland or the UK

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. 

 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

 

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.