Remote Jobs

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Senior Observability Architect (Remote, Germany)

Grafana Labs

Location
Germany
Posted
Salary Range
117k - 140k EUR

Observability Architect at Grafana Labs: drive customer results, manage technical relationships, and ensure successful achievement of value and ROI for customers.

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Senior Full Stack Engineer

Goodnotes

Location
Serbia
Posted

Cross-platform mobile app development with Goodnotes, leveraging React/Redux, TypeScript, Node.js, AWS, and WebAssembly.

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Senior Full Stack Engineer

Goodnotes

Location
Poland
Posted

Expand Goodnotes' iOS app across multiple platforms using cross-platform SDKs and modern web technologies. Improve performance and maintain applications while working with a talented team.

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Senior Full Stack Engineer

Goodnotes

Location
Bosnia and Herzegovina
Posted

Expand Goodnotes' iOS app across multiple platforms using cross-platform SDKs and modern technologies. Build features, improve performance, and maintain existing applications while leveraging AWS and other cloud services.

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Remote Jobs for Students - Australia

Welocalize

Location
Australia
Posted

Flexible remote work opportunities for students in Australia, collaborating on diverse online projects and gaining valuable experience.

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Senior Price Realization Strategy Manager

Twilio

Location
Canada
Posted
Salary Range
107k - 134k cad

Senior Price Realization Strategy Manager at Twilio - drive pricing strategy and operationalize key processes

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Senior Systems Administrator

Nextech

Location
United States of America
Posted

Senior Systems Administrator for Microsoft 365 environment, focusing on security, automation, and system reliability.

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Senior Database Administrator

Kueski

Location
Mexico
Posted

Database Administrator Senior para administrar bases de datos de manera eficiente y segura

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Senior Database Administrator

Kraken

Location
Brazil
Posted
Salary Range
127k - 203k USD

DBA role at Kraken, optimizing MariaDB clusters, enhancing high availability, disaster recovery, and monitoring solutions.

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MIP Development Scholar (Global Remote)

Gurobi Optimization

Location
Croatia
Posted

MIP Development Scholar program at Gurobi Optimization, learning mathematical optimization technology, contributing to user experience, and developing technical resources.

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Remote Data Annotator - German (Romania)

Welocalize

Location
Romania
Posted

Freelance Data Annotator - German (Romania) - Conduct research on e-commerce data, rate products, and contribute to AI advancements.

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Technical Account Manager (USA - Remote)

Gurobi Optimization

Location
United States of America
Posted

Technical Account Manager at Gurobi Optimization: Collaborate with teams, provide technical expertise, and drive customer engagement.

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Technical Accounting Manager (Remote, USA)

Grafana Labs

Location
United States of America
Posted
Salary Range
131k - 157k USD

Technical Accounting Manager at Grafana Labs: Analyze accounting implications, prepare journal entries, and collaborate with engineering teams.

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Customer Marketing Manager (Remote, US)

Grafana Labs

Location
United States of America
Posted
Salary Range
123k - 148k usd

Customer Marketing Manager (AMER) at Grafana Labs: Develop customer advocacy efforts in the Americas region, collaborate with local teams, and create engaging content.

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Senior Python Engineer

Podium

Location
Brazil
Posted

Join Podium as a Senior Backend Python Engineer to build AI-driven solutions using large language models, empowering local businesses with efficient customer interactions and optimizing their operations. Contribute to cutting-edge projects in a remote-friendly environment with comprehensive benefits.

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Senior SRE Engineer

Finalsite

Location
Poland
Posted

Senior SRE position at Finalsite, requiring experience in cloud computing, DevOps, and automation, with a focus on site reliability and stakeholder buy-in.

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Senior Backend Engineer

Kalepa

Location
United States of America
Posted
Salary Range
140k - 190k USD

Join Kalepa as a Core Engineer to work on cutting-edge technologies like NLP and distributed systems with a global team. Enjoy competitive compensation, equity, health benefits, and professional development opportunities.

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Senior Backend Engineer

Apollo.io

Location
India
Posted

Design and implement highly scalable backend endpoints at Apollo. Gather product requirements and write design docs. Drive/Lead full lifecycle of software development: product requirements, architecture, solution design, development, quality assurance, and maintenance. Mentor others on best practices and effectively share knowledge. Communicate development progress to the product lead, engineering manager, and other stakeholders. Introduce new technologies as required. Work effectively as part of a large global team. Attend scrum ceremonies, provide feedback, and respond to technical and behavioral feedback.

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Senior Observability Architect (Remote, Germany)

Grafana Labs

Job Location

Salary Range

117k - 140k EUR / YEAR

Job Summary

Grafana Labs is seeking an Observability Architect to drive customer results and be the voice of the customer within the company. The ideal candidate will have 5+ years of experience in technical sales, TAM or other post-sales technical experience, with a strong understanding of observability solutions such as Grafana, Prometheus, and Loki. They will own customer lifecycle, manage technical relationships, provide strategic consulting, and ensure successful achievement of value and ROI for customers. The role requires excellent problem-solving skills, communication, and interpersonal skills, as well as the ability to travel as needed to meet with clients. Grafana Labs offers a competitive compensation range of €117,000 - €140,000 per year, equity, bonus (if applicable), and other benefits.

Are you passionate about orchestrating an industry-leading customer experience? Grafana is evolving to create an elite team that will redefine post sales technical partnership in the industry: the Observability Architect. In this role, you’ll pioneer this new function. It’s an exciting opportunity to help drive a transformation of our Customer Experience organization. 

Position Overview

Observability Architects will plot the path to observability maturity and walk it with the customer. They will work hand in glove with our Engagement Managers, who manage service engagements and serve as a customer lifecycle Centre of Excellence. As an Observability Architect, you will be at the vanguard of evolving our practice to meet the unique demands of our customers. 

You will own the long term adoption, expansion and overall experience of your portfolio of Grafana's customers . The OA is responsible for managing technical relationships, providing strategic consulting, and ensuring the successful achievement of value and ROI of our products. This role requires a deep understanding of our technology, the ecosystem around it, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. In short, you will drive Grafana Labs’s worldwide growth by becoming a strategic partner of existing customers to ensure they are happy, successful and realizing genuine value. 

The OA will also be our customers’ primary technical contact as well as their voice to the Product Management and Engineering teams. 

You’ll be elite, drive customer results and be the envy of the observability space.

Key Responsibilities:

  • Serve as the primary technical point of contact for a portfolio of Grafana customers.
  • Design the observability maturity journey of customers and assist them on that path. 
  • Provide expert-level troubleshooting and guidance to drive adoption.
  • Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
  • Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
  • Collaborate with clients to develop and execute technical roadmaps.
  • Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
  • Develop and maintain strong, long-term relationships with key stakeholders.
  • With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.
  • Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
  • Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.
  • Conduct training sessions and workshops to educate clients on our technology.
  • Develop and deliver technical documentation, guides, and tutorials.
  • Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.
  • Prepare and present reports on client metrics, achievements, and areas of focus.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
  • Experience deploying and operating Kubernetes.
  • 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry. 
  • Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
  • Proven ability to manage multiple clients and projects simultaneously.
  • Excellent problem-solving and analytical skills.
  • Outstanding communication and interpersonal skills.
  • Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.
  • Ability to travel as needed to meet with clients (up to 25%).

What would make you a good fit for this role?

  • 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.
  • Great at connecting product usage to value (ROI).
  • Great at managing customer lifecycle.
  • You will be creative in solving customer adoption challenges.
  • You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis. 
  • Identify and provide timely workarounds and solutions to meet a customer’s business needs.
  • You have some observability expertise, preferably architect level
  • First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.  Ability to articulate our value proposition and the technical advantages of our products
  • You will love solving technical challenges and thrive on bringing creative solutions to our customers
  • You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!  

In Germany, the OTE compensation range for this role is  €117,000 -  €140,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.

 

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
 
Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.
 
Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
 
We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
 
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