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As a Senior Product Data Analyst at Contentsquare, you'll drive data-driven decisions to improve our product and customer experience, leveraging tools like Heap and Metabase. Join us in shaping the future of digital experiences with competitive benefits and a supportive environment.
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Contentsquare
At Contentsquare, we're a global leader in experience analytics with a focus on creating an inclusive workplace. As a Senior Product Data Analyst, you'll lead strategic initiatives by leveraging data to drive product improvements and customer satisfaction. You'll collaborate with Product Management and Engineering leaders to set OKRs, conduct analyses across various departments, and use tools like Heap and Metabase for reporting. We offer competitive benefits including virtual onboarding, flexible work policies, generous PTO, parental leave, home office allowances, stock options, and Employee Resource Groups.
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.
About the job
As a Senior Product Data Analyst, you will own one or more of Contentsquare’s strategic annual initiatives and make it successful by leveraging a wide range of data to uncover actionable insights.
Success in this role means developing strong partnerships with Product Management and Engineering leaders (Managers and Directors) to identify data-driven ways to improve Contentsquare’s product, user experience and retention.
You’ll join the Product Insights team, within the Engineering, Product and Design department. The Product Insights team is composed of Product Data Analysts and Product Researchers and is responsible for deriving 360 degree views of Contentsquare’s customers, product, market, and business performance to guide product strategy, roadmap and investment areas. This role will report to Sr. Product Data Analytics Manager.
What you’ll do
Define product KPIs that are leading indicators of customer satisfaction and company financial performance (eg gross retention, expansion, etc). Use these metrics to help set OKRs and monitor customer and product health
Conduct complex analyses pulling together data from across the company (product, finance, sales, customer success, etc) to quantify the size and impact of various potential product investment areas to prioritize product roadmap
Partner with Product Managers to conduct after-action analyses to understand if product changes had the desired effect, and uncover learnings for further iteration.
Leverage tools like Heap and Metabase to create reporting and analysis capabilities stakeholders can use independently
Work with software and data engineers to gain access to new sources of data to make available for your own analysis and stakeholders’ self-serve capabilities
What you’ll need to succeed
Experience analyzing clickstream/user behavior data
Ability to take a challenging problem or question, identify the most important aspects, find the data needed, and recommend data-driven solutions. You thrive in taking a problem from ambiguity to actionability
Experience with data modeling and conducting complex data analysis in SQL/R/Python
Ability to convey complex data insights clearly and effectively to non-technical stakeholders.
Strong written, verbal and data visualization communication skills
Comfortable working in an agile environment and building relationships with Product Managers, Engineers and Designers
Nice-to-have
Experience using Heap and/or Contentsquare platform.
Familiarity with B2B SaaS business models.
Experience building predictive models to forecast customer and business health, including in low data volume environments.
Why you should join Contentsquare
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.
Here are a few we want to highlight:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing and Home Office allowances
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.
Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
