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Vonage
At Vonage, we are seeking a Salesforce Dedicated Product Manager to lead our SCV, BYOC-CCaaS, dialler/connect, external routing, and Log a Call products. This role involves market research, product lifecycle management, go-to-market strategies, and collaboration with cross-functional teams. You will work closely with customers and partners to understand their needs and drive innovative solutions within the Salesforce ecosystem. We offer a dynamic working environment, flexible hours, and comprehensive benefits including unlimited leave, pension plans, life insurance, and more.
Travel Requirements: Light Organization: Vonage Location: International, remote
Role: Salesforce Dedicated Product Manager responsible for SCV, BYOC-CCaaS, dialler/connect, external routing and Log a Call. Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game. Why this role matters
Reporting to the Director, AI and Contact Center, Product Management, you will be a critical member of the product management team, who together encompass our core CCaaS product, including but not limited to; Service Cloud Voice, Bring your own CCaaS, IVR, Omnichannel, Sales Dialer, AI Virtual Assistant, Call Logging, Dashboards, Statistics and Reports, WFM integrations and our key integrations with Salesforce. You will own the Salesforce part of our portfolio and will have the opportunity to influence our overall product strategy.
What you will do
Market Research and Customer Interface
Work closely with our existing customer base to present our vision, understand their needs and use cases, and partner with them throughout the feature delivery process.
Work closely with key user groups to drive shared learning and collaboration through our community.
Work with prospective customers and sales teams on opportunity analysis, proposal development and bids to address specific customer needs.
Competitive analysis specifically around the Salesforce ecosystem and verticals to articulate where our solution is positioned to win
Be the voice of Salesforce within Vonage and vice versa
Product Life Cycle Management
Help develop the strategic direction of your business area, aligning with our business goals.
Articulate business value propositions
Eliciting requirements from internal and external stakeholders, documenting requirements for development teams and prioritisation
Reviewing developed product
Collaborate with key internal stakeholders to deliver the roadmap.
Analyze pricing scenarios, competitive differentiators, and innovative technology solutions to enhance existing products and identify new market opportunities.
Instills the voice of the customer throughout the organization
Assist with sales enablement. Help develop or contribute to the product collateral – FAQ documentation, white papers and customer success stories.
Go-to-Market & Revenue Generation
Collaborate with Alliances, Marketing, Sales, Account Management and Business Operations to develop and drive product-specific go-to-market strategies.
Determine the most effective packaging, pricing and positioning for products; work with product marketing to create and develop product messaging.
Present and support customer webinars
Understand and nurture the relationship with Salesforce
Keep up to date with new Salesforce products and enhancements and monetize them for Vonage.
What you will bring
Very strong knowledge of Salesforce service and sales clouds
Strong understanding of, but not limited to, omnflows, apex, APIs, packaging and appexchange
Ideally implementation experience of Service Cloud Voice
Knowledge of contact center business challenges
Strong experience in delivering and growing successful products, ideally in the cloud communications space.
Strong experience in Agile Development practices.
Excellent written and verbal communication skills
Understanding of the competitive and upcoming technology landscape.
What is required for application Required
Fluency in English
5+ years’ experience in product management, professional services or sales engineering in a Salesforce setting.
3+ years’ contact center experience
Desirable
Agile product management (SAFe)
SaaS knowledge
Additional contact center software experience e.g. knowledge management, WFM
Understanding of LLMs and Generative AI
Salesforce Admin Certified
What is in it for you
Example benefits (variable by location)
Thriving and dynamic working environment - a collaborative team who support each other and celebrate each others’ victories
Unlimited paid annual leave
Flexible working hours
Company pension/401k
Life insurance
Cycle to work scheme
Payroll Giving for Charities
Private Medical
Dental & Eye Cover
Enhanced Maternity and Paternity Leave
Career progression
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