Senior Program Manager

See yourself at Twilio

Join the team as Twilio’s next Senior Program Manager for Remote Effectiveness and Culture

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job As a Senior Program Manager for Remote Effectiveness and Culture, this role will drive initiatives that enhance team performance and engagement across Twilio’s global, remote-first workforce. You will oversee our Continuous Listening strategy and develop global programs to unlock change and support teams in taking action based on continuous listening insights. This position is ideal for someone who is passionate about fostering a healthy organizational culture and can effectively adapt to changing needs through data-driven approaches.

Responsibilities In this role, you’ll:

• Design and implement programs aimed at enhancing organizational effectiveness, team collaboration, and employee engagement.

• Manage and analyze data from team effectiveness pulses, experience surveys, and lifecycle assessments; collaborate with HR Business Partners to identify trends and create actionable plans.

• Lead the development of global organizational effectiveness programs that meet the unique needs of our remote workforce across different time zones and regions.

• Design and facilitate team effectiveness workshops to enhance team performance in a remote-first setting.

• Monitor and evaluate the effectiveness of organizational initiatives, providing data-driven recommendations for continuous improvement.

• Partner with cross-functional teams to align organizational goals with team effectiveness strategies, ensuring a unified approach to remote work dynamics.

• Establish key performance indicators (KPIs) to measure the success of organizational effectiveness programs and report on their effectiveness to leadership.

Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences and encourages everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field.

• Minimum of 7 years of experience in culture, employee engagement, or organizational development, with significant experience leading programs in a remote-first global environment.

• Proven experience in program management or organizational development, ideally within a remote or hybrid work setting.

• Strong understanding of team dynamics, effective communication practices, and organizational behavior principles.

• Expertise in implementing continuous feedback mechanisms and utilizing data to drive decision-making.

• Exceptional facilitation skills related to team dynamics or team effectiveness.

• Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.

Desired:

• Consulting experience is a plus.

• Deep understanding of the challenges and opportunities of a remote-first, globally dispersed workforce.

• Strong strategic thinking and program management skills.

• Proven ability to lead and manage complex projects with multiple stakeholders.

• Strong analytical skills, with the ability to use data to drive decisions and measure impact.

• Creative problem-solving abilities and a passion for innovation.

Location

This role will be remote based in Canada. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, occasional travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until 01/03/2025 but may change based on business needs.