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Senior Project Manager at Welocalize: Manage global teams, deliver high-quality localization services, and build strong customer relationships.
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Senior Project Manager
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Job Location
Job Summary
Welocalize is seeking a Senior Project Manager to oversee global teams, manage project plans, and ensure delivery of high-quality localization services. The ideal candidate will have a proven track record of project management, experience working with international clients, and excellent communication skills. As a Senior Project Manager, you will be responsible for managing accounts, building relationships with customers, and optimizing delivery, client satisfaction, quality, and profitability. You will work closely with Welocalize account directors and production teams to ensure successful project outcomes. With a strong organizational and problem-solving skillset, you will thrive in a dynamic environment and contribute to the growth of Welocalize's global business journey. The company offers flexible remote work options, travel stipends, and equity in a fast-growing company. If you are a driven individual with excellent interpersonal skills, we encourage you to apply for this exciting opportunity.
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Senior Project Manager (SPM) will manage accounts directly assigned to them (project planning, execution, tracking, delivery and closure using Welocalize standard processes and tools).
A SPM will own relationships with the customer at the project level and work closely with Welocalize account directors and production teams to optimize delivery, client satisfaction, quality and profitability.
The ideal candidate is a driven but steady individual who is capable of building relationships across the entire project team and has the flexibility and energy to thrive in a dynamic environment.
Main Duties
- The following is a non-exhaustive list of responsibilities and areas of ownership of the Senior Project Manager:
- Oversight and guidance of global teams (including both internal and external, direct and indirect reports)
- Preparation, analysis, and implementation of project plans in accordance with Welocalize standards for:
- Project management, including project start standards, workflow, and completion; updating project status, approving invoices, updating client information, and so on.
- Creation and Management of project schedules.
- Creating project estimates and proposals for customer approval.
- Risk assessment and strategic planning of activities to minimize potential issues.
- Management of QA projects, incl. resource management, defect management, reporting, etc.
- Working collaboratively on project and client objectives with other involved stakeholders.
- Development and preparation of process documents where required.
- Operating with a medium level of support, incl. recognition and escalation in a timely manner of any issues beyond their control.
- Working with the production team in the continuous improvement of project delivery and profitability.
- Establishing strong relationships with both internal and external stakeholders, incl. colleagues in other departments, vendors, etc.
- Building and maintaining strong relationships with customer contacts at the project level, with measurable success in customer ratings.
- Effective and timely communication with all stakeholders involved in the project(s), incl. clients, production business units, etc.
- Ensuring all finance systems data is accurate and kept up to date.
- Reporting, incl. Weekly Project Status reports, Budget to Actual, Time Management, and Client/Vendor related issues to other involved stakeholders.
- Ensuring profit of project is maintained through the management of margin.
- Planning, preparing & running quarterly business reviews with clients face-to-face.
Experience
- Proven track record of Project Management.
- Experience working internationally or directly with international product development.
- Experience in technology related company.
- Proven Experience dealing with large clients.
- Proven track record of success at managing large accounts/projects.
- Experience in authoring client documents such as SOW’s, proposals, processes and ‘post mortems’.
- Proven track record of active participation in development of processes and ideas.
- Proven track record of active participation in new client sales cycles, incl. presentations, analysis, recommendations and relationship development.
- Experience in managing financial budgets, budget reconciliation and budget reporting.
- Experience with Translation Management Systems, i.e. GlobalSight, Idiom World Server, SDL TMS, etc.
Other Relevant Skills
- Energy and a positive attitude with excellent interpersonal skills.
- The ability to lead large, diverse, virtual teams.
- Excellent Written and verbal communication skills.
- Strong organizational and problem-solving skills.
- Effective presentation skills.
- Ability to build and maintain strong client relationships
- Ability to manage multiple priorities in a fast-paced and deadline-oriented work environment.
- Must be available to travel for work related commitments.
Education Level
- Master’s Degree OR Bachelor’s Degree and experience in the industry in lieu of Master’s Degree acceptable.
