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Senior Project Manager
RackspaceUnited States of AmericaFull Time4 hour
Job Summary
As a Senior Project Manager at Rackspace Technology, you will support multiple projects for healthcare customers, leading and executing projects using SCRUM methodology to achieve customer success criteria. You will manage project profitability, revenue, margins, and utilization, while building relationships with customers to identify new opportunities. Your responsibilities include managing project risks, identifying and mitigating changes, and communicating effectively with stakeholders. With 7+ years of project management experience and a certification in project management (e.g., PMP, PRINCE2), you will contribute to the refinement of Rackspace's Professional Services methodology. You will work remotely for 3 days and have a hybrid schedule, with 2 days in office. This role offers flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company.
Job Summary: As our Project Manager IV, you’ll support multiple projects for our healthcare customers. You’ll be engaging both Rackspace and client stakeholders. Effectively lead, drive, and execute projects using SCRUM methodology to achieve outcomes that meet the customer’s success criteria. You’ll have the unique opportunity to support both pre and post sales teams. Overall you’ll be responsible for the scope, planning, monitoring, and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost, and quality tolerances.
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Work Location: San Antonio, TX with a hybrid work schedule: 2 days in office and 3 days remotely.
Key Responsibilities:
- Manage project profitability, revenue, margins, and utilization by proactive forecasting and escalating any potential scope change or new revenue opportunities.
- Maintain commercial responsibility for the project while building relationships with the customer to identify new opportunities to help them with their business problems.
- Escalate any conflicting resource requirements that may affect delivery in a timely manner.
- Build and maintain a network of cross-functional technical resources within Rackspace.
- Contribute to the refinement of the Rackspace Professional Services methodology.
- Effectively communicate upwards to senior management and stakeholders as well as downwards to project team resources.
- Complete and adhere to RACI and hold people accountable for their responsibilities.
- Accountable for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables throughout the life of the project.
- Proactively identify and manage project risks and issues, ensuring appropriate response plans are developed and executed.
- Effectively manage changes to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.
- Monitor the delivery of project deliverables from third parties, both inside and external to Rackspace, tracking progress through communication with project members.
- Prepare and present accurate reports on project progress and problems to Rackspace and client stakeholders.
- Provide guidance for and assist with the creation of proposals, RFP/RFI responses, and Statements of Work (SoW).
- Participate in negotiating with customers or partners during contractual discussions.
Qualifications:
- 7+ years of project management experience preferably in managed services or hosting.
- 5+ years of experience working on technology projects including one or more of the following: virtualization technologies, cloud platforms, application, platform migration, data, storage, network migration and/or management.
- Must have a project management related certification for example PMP, PRINCE2, SCRUM, Agile, and/or SAFe.
- Excellent all-round knowledge of cloud technologies, IT operations, and project management operations.
- Enterprise-level proficiency in MS Office Suite and knowledge of other project management tools (JIRA, Confluence, Trello, etc.).
- (Desired) Previous experience of directly managing other PMs / Technical resources.
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Information on benefits
"Remote postings are limited to candidates residing within the country specified in the posting location"
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
