Remote Jobs

1Password logo

Senior Revenue Operations Analyst, Customer Success

1Password

Location
Canada
Posted
Salary Range
87k - 117k USD

Senior Revenue Operations Analyst, Customer Success at 1Password: Optimize post-sales team performance with data-driven insights and strategic initiatives.

AlphaSense logo

Senior Analyst, Revenue Operations

AlphaSense

Location
Singapore
Posted

Senior Analyst, Revenue Operations at AlphaSense: drive productivity & efficiency for international Sales & CS teams

Branch logo

Revenue Operations (RevOps) Analyst

Branch

Location
United States of America
Posted

Revenue Operations Analyst at Branch: drive revenue growth with a dynamic team in a remote-first fintech company.

Vercel logo

Senior Customer Success Operations Manager

Vercel

Location
United States of America
Posted
Salary Range
140k - 190k USD

Manage customer success operations at Vercel, collaborate with leadership, improve processes, and support GTM strategies to enhance customer retention and expansion.

AlphaSense logo

Senior Manager, Customer Success Operations

AlphaSense

Location
United States of America
Posted
Salary Range
120k - 150k USD

Senior Manager, Customer Success Operations at AlphaSense, optimizing customer success processes and driving productivity for revenue teams.

brightwheel logo

Senior Program Manager - Customer Success Operations

brightwheel

Location
United States of America
Posted
Salary Range
112k - 179k USD

Lead the Customer Success Operations team at Brightwheel, focusing on process optimization, cross-functional collaboration, and driving impactful initiatives to enhance customer outcomes.

Customer Success Systems Analyst

Coursera

Location
India
Posted

Gainsight CS Admin - lead configuration and administration, design business processes, collaborate with stakeholders

Bitrise logo

Customer Success Operations Manager

Bitrise

Location
Hungary
Posted

Customer Success Operations Manager at Bitrise: drive customer satisfaction & retention through process optimization & automation.

Bitrise logo

Customer Success Operations Manager

Bitrise

Location
United Kingdom
Posted

Customer Success Operations Manager at Bitrise: drive customer satisfaction & retention through process optimization & automation.

StackAdapt logo

Lead - Revenue Operations

StackAdapt

Location
United States of America
Posted
Salary Range
960k - 1M CAD

Lead revenue operations at StackAdapt, driving strategic insights and process improvements across our advertising platform with a focus on media and consumption-based models.

StackAdapt logo

Lead - Revenue Operations

StackAdapt

Location
Canada
Posted

Drive revenue strategy and operations at StackAdapt, optimizing performance across customer business through data-driven solutions and process optimization. Enjoy competitive benefits including RRSP/401K matching and comprehensive mental health care.

brightwheel logo

Program Manager - Customer Success Operations

brightwheel

Location
United States of America
Posted
Salary Range
90k - 149k USD

Join Brightwheel as a Program Manager to drive operational excellence in customer success, leveraging data and automation to enhance processes and deliver exceptional customer experiences.

Inworld AI logo

Revenue Operations Manager

Inworld AI

Location
United States of America
Posted
Salary Range
152k - 204k USD

Manage and optimize marketing and sales automation platforms, drive alignment across GTM teams, analyze performance data, and enhance the tech stack to support growth initiatives.

OfferFit logo

Revenue Operations Manager

OfferFit

Location
Brazil
Posted

Revenue Operations Manager at OfferFit: drive growth, improve processes, and lead change management efforts.

Mercury logo

Revenue Operations Associate

Mercury

Location
Canada
Posted
Salary Range
118k - 148k USD

As the Revenue Operations Manager at Mercury, you will optimize revenue operations by managing CRM platforms, analyzing sales metrics, and driving process improvements across cross-functional teams. This role is crucial for supporting Mercury's growth in the finance stack for startups.

OfferFit logo

Revenue Operations Associate

OfferFit

Location
Brazil
Posted

Revenue Operations Associate at OfferFit: drive scalable processes, support revenue growth, and optimize GTM operations in a fast-paced, supportive environment.

VP, Revenue Operations

Coursera

Location
United States of America
Posted

VP of Revenue Operations at Coursera: Develop revenue operations strategy, lead sales forecasting & growth planning, and optimize cross-functional collaboration.

1Password logo

Senior Revenue Operations Analyst, Customer Success

1Password

Job Location

Canada

Salary Range

87k - 117k USD / YEAR

Job Summary

1Password is seeking a Senior Revenue Operations Analyst, Customer Success to optimize operational performance of post-sales teams. The ideal candidate will have extensive experience in customer success operations, data-driven decision-making, and strategic initiatives. They will work closely with cross-functional teams to ensure alignment of customer success initiatives with organizational goals. This role offers flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company. The annual base salary for this role is between $87,000 USD and $117,000 USD, plus immediate participation in 1Password's benefits program.

About 1Password:
We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

The Customer Success Operations Analyst is a key role focused on optimizing the operational performance of the post-sales teams. This individual will leverage data analysis, business insights, and process improvement methodologies to drive scalable and efficient customer success strategies. The Analyst will work closely with cross-functional teams to ensure alignment of customer success initiatives with organizational goals, and to enhance the overall customer experience from onboarding through retention.

The ideal candidate will have extensive experience in customer success operations, a passion for data-driven decision-making, and the ability to influence and execute strategic initiatives.

This is a remote opportunity within Canada and the US.

What we're looking for:

    • 3+ years of revenue/sales operations experience in an individual contributor capacity
    • A strong understanding of customer success principles, including customer lifecycle management, retention strategies, and upselling/cross-selling techniques
    • Familiarity with customer success platforms (e.g., Gainsight)
    • Capable knowledge in Marketing and Sales funnel KPIs and management
    • Required: CRM (Salesforce/Hubspot) related experience 
    • Highly organized and able to prioritize tasks for the team
    • Self-starter who thrives in a fast-paced, evolving environment

What you can expect:

    • Identify opportunities for improvement, initiate projects based on those opportunities, and oversee the entire project lifecycle—from gathering requirements and securing stakeholder approval to handing off clear specifications to the systems team. Following this, take ownership of managing both pre-release and post-release performance to drive successful outcomes.
    • Serve as a liaison between the Customer Success, Revenue Operations, Marketing, and Sales teams to align processes, data, and strategies for maximum impact.
    • Work with Marketing to ensure seamless collaboration between teams, including lead generation, customer feedback loops, and retention campaigns.
    • Collaborate closely with key CS RevOps partners from the analytics and systems teams to identify performance gaps, translate business needs into system requirements, and track the effectiveness of new processes through data-driven insights.
    • Identify system and process changes that will need enablement support for successful rollout.
    • Stay up to date on industry tools and technologies that can improve the efficiency and effectiveness of customer-facing teams, recommending new tools or optimizations where necessary.
    • Manage and optimize the tools and systems used across Onboarding, Customer Advocacy, and Customer Success teams.
    • Continuously evaluate the effectiveness of revenue operations processes across onboarding, sales, and customer success, identifying opportunities for improvement.
    • Map out and analyze the customer journey, identifying areas for improvement and implementing data-driven strategies to enhance customer experience and satisfaction.
    • Work with Customer Success Managers (CSMs) to design proactive customer engagement strategies and automate routine tasks to improve operational efficiency.
    • Work closely with Gainsight Admin and Customer Success Stakeholders to strategize overall outreach initiatives (e.g., Gainsight, Salesforce, Zendesk, HubSpot, etc.).
    • Manage integrations between customer success platforms and other systems (e.g., CRM, billing, marketing automation) to ensure data accuracy and smooth workflows.
    • Stay up to date with industry best practices and emerging technologies to recommend new tools or system upgrades that can improve operational efficiency.
USA-based roles only: The annual base salary for this role is between $87,000 USD and $117,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $87,000 CAD and $117,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing
> 👶 Maternity and parental leave top-up programs
> 👟 Wellness spending allowance
> 🏝 Generous PTO policy 
> 💖 Company-wide wellness days off scheduled throughout the year 
> 🧠 Wellness Coach membership
> 🩺 Comprehensive health coverage

 Growth and future 
> 📈 Company equity for all full-time employees
> 💸 Retirement matching program
> 💡 Training budget, 1Password University access, and learning sessions
> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community
> 🤝 Paid volunteer days 
> 🌎 Employee-led DEIB programs and ERGs and ECGs
> 🏠 Fully remote environment
> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information. A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing [email protected] with subject "AI accommodation request". For additional information see our Candidate Privacy Notice.