Senior Site Reliability Engineer

Kontakt.io is building the platform that care operations run on.

We reduce waste, cut costs, and improve revenue by improving throughput, asset utilization and staff productivity. Our platform uses AI, RTLS, and EHR data to enable self-learning agents to automate workflows, adapt in real-time, and orchestrate all of care delivery operations.

Easy to deploy and scale, it gives a clear picture of spaces, equipment, and people, eliminating inefficiencies and enhancing the patient experience. With measurable 10X ROI and over 20+ use cases, Kontakt.io is the go-to platform for better and faster care delivery operations.

Our growth trajectory over the past 24 months has been exceptional:  

• Team expansion from 70 to 130 professionals  

• Quadrupled Annual Recurring Revenue (ARR) 

• Maintained strong capital efficiency

Now, backed by a $47.5 investment from Goldman Sachs, we're poised for our next phase of growth, targeting $100M+ ARR.

You will be expected to:

• Set monitoring and alerting of multiple environments

• participate in 24/7 on-call rotation

• oversee production platform deployments

• establish cooperation rules for SRE, Development and DevOps teams

• build highly available infrastructure for the SaaS platform

• identify new tools and processes to improve the cloud platform and automate processes (e.g. create automation for log file management)

• program applications to be optimized to work within constructs of an AWS environment

• set up or manage backups and patching across the environments

• serve as a technical point of contact on customer engagements

• collaborate with the engineering team to define and implement solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage

Our requirements:

• microservice and web environment debugging and problem-solving skills

• hands-on experience in the installation, configuration, automation, and monitoring of various Cloud Services

• hands-on experience with DevOps/Automation tools e.g. AWS Cloud Formation, Ansible, Jenkins, Git

• experience with Amazon Web Services (Azure and/or Google Cloud are nice to have)

• experience in application virtualization – Kubernetes, Docker

• experience with IP networking, VPNs, DNS, load balancing and firewalling concepts – (focus on AWS Networking)

We offer:

• fast-paced and dynamic startup environment, flat structure

• B2B contract or a permanent agreement

• competitive salary and stock option plan

• work with cutting- edge technologies

• 100% remote or hybrid work (office in Krakow and New York City)

• collaborative and self-organized environment

• flexible working hours

• private medical care, cafeteria system

We Make Things Easy

Easy to Use. Simplicity is harder than complexity. Each of our apps focuses on a single user and a specific problem. We create solutions for everyone to help them get things done.

Easy to Buy. We simplify pricing with a single, per-bed or per-room model that encompasses all the necessary products and services to achieve your desired outcomes.

Easy to Deploy. Using AI, cloud, and mobile technologies, our equipment autonomously communicates and validates itself without the need for human intervention, cutting deployment time from months to weeks or even days.

We Deliver Fast Outcomes.

Industry’s #1 Time To Value. We accelerate your ROI and deliver positive outcomes to users faster than anyone else, thanks to how easy things work with our AI- and cloud-based platform.

Delivered As A Service. Delivering everything from devices to apps to support, our as-a-service model allows you to add new use cases with a simple click. Gain agility and speed like never before.

Outcome Driven. We deliver outcomes, not boxed equipment. From on-site installation to monitoring, all the way to service-level agreements, our approach is uniquely designed to ensure the outcomes you need.

We Ensure Unmatched Scalability

Priced for Scaling. We offer scalable pricing, regardless of your project size. Enabling our customers to create value cost-effectively is a key element of our success.

A Platform for Scaling. Lower TCO, quicker adoption of new use cases, extensive cloud scalability, and future-proofing your IT investments are among the many reasons why Kontakt.io is right for you.

Managed for Scaling. SOC-2 and HIPAA compliant, our platform integrates with your wireless and security infrastructure, allowing you to use your current IT network with confidence and uninterrupted functional