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Senior Software Engineer for AI-driven Customer Service chat analysis at Binance, utilizing Java, Python, and LLMs to drive bot adoption and improve accuracy.
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This Senior Software Engineer role at Binance involves managing data processing pipelines, optimizing large language model (LLM) prompts, and collaborating with cross-functional teams. The specialist will work on scaling AI-driven Customer Service chat analysis, ensuring timely and high-quality data inputs to AI models, and driving bot adoption. Responsibilities include designing LLM prompts, conducting A/B testing, developing back-end services, and troubleshooting performance bottlenecks. The ideal candidate has 5+ years of experience in Java data processing and pipeline development, proficiency in Java/Python, and hands-on experience with AWS/GCP/Azure. Binance offers a competitive salary, company benefits, and work-from-home arrangement.
