Senior Solution Architect
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- Location
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- Posted
Customer Solutions Specialist at Sanity.io: drive customer success with modern content operating system
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Senior Solution Architect
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Job Location
Job Summary
Sanity.io is a modern content operating system that replaces rigid legacy systems for companies like PUMA, Spotify, and Riot Games. The Customer Solutions team ensures enterprise customers are successful with Sanity by working closely with technical leaders, facilitating brainstorming sessions, and helping developers make decisions. This role involves leading onboarding workshops, developing customer relationships, and driving internal and external conversations. With a focus on the people side of technology, you'll have opportunities to learn and develop expertise. The team is highly skilled, inspiring, and supportive, with a positive work environment that encourages growth. As a Customer Solutions Specialist, you'll work with customers to create tailored content authoring experiences, customized workflows, and content models. You'll also represent clients' requests and requirements to the internal product team and support marketing and product research teams.
Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems so companies like PUMA, Spotify, Figma, Riot Games, and Skims can create amazing digital experiences for their customers.
Your team ensures that enterprise customers are successful and happy using Sanity. This means working closely with technical leaders at our customers to align their strategic goals with implementation details; facilitating brainstorming sessions between editors, designers, and developers; and helping developers make decisions for their unique business needs.
In this role you will take ownership of your customer relationships and drive both internal and external conversations. You'll also have the opportunity to learn more and develop expertise on the people side of technology.
What you would do:
Lead onboarding workshops that are customized to each customer’s needs and background.
Proactively develop relationships with technical and product stakeholders at our customers.
Meet regularly with technical customers to demonstrate how new features work for the customer’s specific needs, answer their questions, and help them plan their Sanity implementation.
Work with account managers to develop expansion opportunities at existing customers
Support the new account sales cycle through technical workshops and proof of concept development
Create and share examples to help customers understand concepts and implement more quickly
Develop and maintain guides and learning modules to address common topics
Develop and maintain plugins for common integrations and implementation patterns
Represent clients’ requests and requirements to the internal product team
Work with Support Engineering to work through customer challenges and unblock specific scenarios
Support marketing and product research teams to connect with relevant customers and planning events and webinars
About you:
Based in: Remote in Europe
3-5 years of experience in a software development role
Advanced experience with at least one of the following frameworks: React, Vue, Angular, Astro
Familiar with backend architecture and SaaS platform integrations
Outstanding communication skills, both verbally and in writing
Proven experience developing solutions with customers
Problem solving skills with a result oriented mindset
Exceptional organizational and time management skills
Structured with a strong attention to details
Bonus: experience in a B2B customer-facing role, such as consulting or account management
Bonus: you have used Sanity in production
Not sure you’re exactly what we’re looking for in this role? Apply anyway!
Apply to the position here!
What we can offer:
A highly-skilled, inspiring, and supportive team
Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
A global, multi-culturally diverse group of colleagues and customers
Comprehensive health plans and perks
A healthy work-life balance that accommodates individual and family needs
Competitive salary and stock options program
Who we are:
Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.
Backed by Netlify, Vercel, the founders of Twitter and Medium, Heroku’s ex-CEO, and leading VCs like ICONIQ Growth, Threshold Ventures, and Lead Edge Capital, Sanity is at the epicenter of the modern digital product development stack.
You can only build a great company with a great culture. Read about our values and join us in building a diverse and inclusive team.
Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
