Senior Success Strategy Operations Analyst

POS-16120

The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Senior Strategy and Operations Analyst to join our team. In this role, you will be aligned to a business unit within Customer Success working closely to drive operational excellence and process change through analysis, process design and program management.

In this role you will:

• Provide data-driven, operational and decision-making support to the Customer Success organization and management team

• Support our operating cadence of weekly, monthly and quarterly performance analysis, forecasting and business reviews

• Maintain your business units headcount and capacity forecast and liaise with leadership and finance on any risk/opportunity

• Understand global demands and nuances, and partner with leaders on regional projects

• Respond to business requests, compile root cause analyses and solve common issues 

• Support cross-functional programs, processes, and systems to drive performance and productivity improvements

We are looking for people who have:

• A Customer-First mindset and passion for supporting customer-facing teams

• Have strong communication skills and are excited by the prospect of talking to customers and teams across HubSpot and translating data into insights

• Have advanced Excel knowledge, SQL and data visualization software experience (Looker, Tableau, etc.); Experience with SQL, Python, R (or similar statistical tools) a plus

• Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations

• Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture

• Prior experience in management consulting, finance, strategy & ops a plus

• Typically requires a Bachelor’s degree and a minimum of 4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Cash compensation range: 118500-189600 USD Annually This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Senior Strategy and Operations Analyst to join our team. In this role, you will be aligned to a business unit within Customer Success working closely to drive operational excellence and process change through analysis, process design and program management.

In this role you will:

• Provide data-driven, operational and decision-making support to the Customer Success organization and management team

• Support our operating cadence of weekly, monthly and quarterly performance analysis, forecasting and business reviews

• Maintain your business units headcount and capacity forecast and liaise with leadership and finance on any risk/opportunity

• Understand global demands and nuances, and partner with leaders on regional projects

• Respond to business requests, compile root cause analyses and solve common issues 

• Support cross-functional programs, processes, and systems to drive performance and productivity improvements

We are looking for people who have:

• A Customer-First mindset and passion for supporting customer-facing teams

• Have strong communication skills and are excited by the prospect of talking to customers and teams across HubSpot and translating data into insights

• Have advanced Excel knowledge, SQL and data visualization software experience (Looker, Tableau, etc.); Experience with SQL, Python, R (or similar statistical tools) a plus

• Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations

• Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture

• Prior experience in management consulting, finance, strategy & ops a plus

• Typically requires a Bachelor’s degree and a minimum of 4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Cash compensation range: 118500-189600 USD Annually This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.