Senior Technical Account Manager
DeputyJob Summary
At Deputy, we empower businesses to create thriving workplaces by providing innovative workforce management solutions. As a Senior Technical Account Manager, you will work closely with customers to understand their technical needs and provide creative solutions to drive growth and satisfaction. With a focus on customer success, you will collaborate with cross-functional teams to resolve technical issues and implement long-term solutions. Deputy offers a collaborative working environment, flexible remote work options, and competitive employee perks. Join our team and make an impact where it matters most! Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries, backed by top global investors and recently achieved Unicorn status. We value diversity, inclusiveness, and equal opportunity, promoting innovation through different perspectives and skills. As a Senior Technical Account Manager, you will be part of our Customer Success team, passionate about creating solutions that put people first and helping businesses thrive. With flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company, Deputy is where you will thrive. Apply now and help us shape the future of AI!
Key Responsibilities
- Drive ongoing proactive technical consultation with key customers to support growth, satisfaction, utilization, and retention.
- Be a technical advisor with your customers by understanding their business/operational needs and technical challenges, and help them achieve the greatest value from the Deputy platform.
- Proactively conceptualize creative solutions to meet customers’ demands and partner collaboratively with our Success, Support, Delivery services, Product, and Engineering teams, plus Partners to facilitate the creation of the customer’s needs within the product globally
- Facilitate the resolution of technical issues and translate these issues for support or engineering to help resolve quickly (diagnosis, document, etc.)
- Institutionalize customer accounts by automating manual workflows, simplifying planning frameworks, and driving long-term solutions for customers.
- Be the voice of the customer and act as a technical liaison by documenting and providing ongoing feedback to educate internal technical teams on customer needs and challenges.
Qualifications
- 5+ years of experience in a TAM role or similar role responsibilities
- Software development and architecture experience is desirable
- Project management experience and skills is highly desirable
- Ability to analyse & interpret business requirements and customer interactions to anticipate and guide client needs
- Confident with technical workflows around APIs, SFTP files and endpoints, and sync solutions
- Confident in designing visual solutions and project documentation and presenting to all stakeholders both technical and non technical
- Comfortable working cross-functionally with implementation, support, and engineering teams
