Grafana Labs
Senior Technical Writer for Grafana Labs, creating high-quality documentation and guides for enterprise software, collaborating remotely, and working independently.
Rackspace
Lead technical infrastructure services for clients and customers, manage customer retention and operational processes.
Clipboard Health
Technical Systems Administrator role at Clipboard Health, managing technical systems with a focus on Zendesk administration
Inworld AI
Manage full-cycle recruitment processes, source top talent, develop efficient hiring strategies, and use data to drive recruitment decisions at Inworld as a Technical Recruiter (Contractor).
Maisa
Product marketer for Agentic AI and Digital Worker platform with 5+ years of B2B software experience
StackAdapt
Lead the development of StackAdapt's GenAI Copilot as a Technical Product Manager, driving innovation in advertising technology with a focus on AI integration and user-centric design.
Vercel
Technical Engagement Manager at Vercel - drive customer outcomes, lead cross-functional teams, and deliver successful professional services engagements.
Broadvoice
Join Broadvoice as a Level I Technical Support specialist and provide exceptional customer service while troubleshooting technical issues with GoContact's software and hardware.
Megaport
Bilingual Technical Support Specialist needed for Megaport's Customer Support Service team. Collaborate with global teams, troubleshoot complex technical problems, and deliver exceptional customer service.
Anywhere365
Join Anywhere365 as a 2nd Line Technical Support Engineer to troubleshoot software issues, manage incidents, and collaborate with teams to ensure customer satisfaction. Utilize skills in VoIP, Azure, and log analysis to deliver high-quality support.
RVO Health Freelance Network
Freelance writer opportunity for chronic condition communities on Bezzy platform
Rackspace
Lead technical support team for Rackspace Data Centers, manage customer retention and infrastructure environments.
Inworld AI
Product Manager (Technical) at Inworld AI, leading AI Engine development with API/SDKs for immersive gaming experiences
Apollo.io
Develop and guide the vision for Apollo's prompt library, design prompts tailored to sales tasks, collaborate with cross-functional teams, optimize prompt generation processes, integrate into NLP models, evaluate designs using data analysis, stay ahead in AI advancements, and maintain KPIs for effectiveness.
OpenX
Lead engineering team at OpenX, develop high-quality ad-serving platforms and cloud ad tech solutions
Creatio
Technical Trainer for AI-powered No-Code platform, delivering training to customers & partners, with remote-first hybrid model and competitive benefits.
Rackspace
Join Rackspace Technology's Private Cloud Engineering team as a Technical Product Manager to lead product strategy, manage project timelines, and collaborate with cross-functional teams to deliver innovative solutions. Utilize your expertise in Agile methodologies and technical documentation to drive successful project outcomes.
Sporty Group
Oversee project scope and timelines as a Tech Project Manager, leveraging Agile and AWS expertise to coordinate teams and ensure efficient delivery in a dynamic environment.
Nethermind
Technical Project Manager for blockchain projects with excellent communication & leadership skills, experience with Ethereum ecosystem, and software development life cycles.
Automattic
Technical Account Manager for Newspack, driving adoption of digital news publishing and monetization best practices with small- and medium-sized news publishers.
Grafana Labs
Grafana Labs is seeking a Senior Technical Writer to produce high-quality documentation and guides for their products. The ideal candidate has experience documenting enterprise and/or cloud software, working with Git and Github, and collaborating remotely. They should be able to write technically accurate content, manage multiple projects, and work independently. Grafana Labs offers a competitive compensation range of $120,927 - $145,113 CAD, equity, bonus (if applicable), and other benefits. The role is remote, but residents of Quebec are not eligible. The successful candidate will collaborate with engineers, product managers, and internal stakeholders to produce tailored content for Grafana customers.
This is a remote position and we're considering candidates in Canada only. Residents of Quebec are not eligible for this role.
About Grafana Labs:
There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics).
Description of Duties
We are looking for a Technical Writer to produce high-quality documentation and guides for Grafana Labs. You will collaborate with the engineers, developer advocates, support engineers, product managers, and the Grafana technical writing team to produce a variety of tailored content to ensure our products are easy to learn and rapidly adopted.
Key Responsibilities
Work closely with other technical writers, product managers, and internal stakeholders to obtain an in-depth understanding of the product and the documentation requirements.
Plan, research, develop, and write high-quality content tailored to Grafana customers.
Interview developers and engineers to gain knowledge and understanding of the software you write about and the larger systems and context in which it is useful.
Write content for beginning users, such as examples and getting started guides.
Work with documentation managers, developer advocates, and other technical writers to continuously improve the existing documentation and docs site; to produce content with a consistent voice, feel, and organization; and to make it as easy as possible for users to quickly find the information they need.
Requirements
What experience would make someone be successful in this role?
Experience using or documenting enterprise and/or cloud software for a developer audience.
Experience working with Git and Github.
Experience working remotely.
Experience with software testing services and tools.
Experience working in a docs-as-code environment
Experience with observability solutions or working with open source communities is a plus.
What you’ll bring to the role
You’re an enthusiast for technically accurate content, you’re unafraid of managing multiple projects, and you enjoy working both collaboratively and independently. You have a well-used copy of “The Elements of Style”.
In Canada, the Base compensation range for this role is $120,927 CAD - $145,113 CAD. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process
