WatchGuard Technologies, Inc.
Oversee WatchGuard's SOC operations, enhance MDR Service capabilities, and ensure customer data protection against emerging threats while leading a skilled team in threat detection and response.
Finom
Payment Infrastructure Manager at Finom: Define payment infrastructure for new products, develop strategic relationships, and optimize performance.
Lead the Search & Recommendation Relevance team at Reddit to enhance search relevance using ML/AI. Manage engineering teams, drive innovation in AI-driven search products, and ensure alignment with company objectives while providing exceptional benefits to employees.
Black & White Zebra
Enhance organic traffic growth by developing SEO strategies, optimizing content creation, and collaborating with editorial teams at Black & White Zebra. Leverage AI tools to drive success in multiple digital publications.
Black & White Zebra
Enhance online presence by managing SEO strategies across multiple publications at Black & White Zebra. Collaborate with editorial teams to create impactful content, optimize keyword plans, and leverage AI tools for improved performance.
Binance
Accountant/Accounting Manager at Binance: Manage financial processes, drive process improvements, and collaborate with internal stakeholders.
Red Canary
Customer Security Operations (CSO) team leader to manage Detection Engineers, define operational metrics, and build relationships with customers and internal teams.
Yuno
Implementation Manager at Yuno: Lead technical discussions, collaborate with customers and developers, and drive application health.
Creatio
Lead complex projects as an Enterprise Project Manager at Creatio, utilizing your expertise in project management methodologies and tools to deliver high-quality results while fostering collaboration and customer satisfaction.
Creatio
Enterprise Project Manager - Lead complex CRM & BPM projects, collaborate with global teams, and deliver high-quality results.
Check
Serve as a technical expert for Check's partners, driving their success through strategic guidance and fostering deep relationships. Utilize your expertise in APIs and technical infrastructure to support partner growth and innovation.
Check
Serve as the technical expert for Check's partners, driving their success through strategic guidance and fostering deep relationships with key stakeholders.
Level AI
As a Client Success Engineer at Level AI, you will manage client relationships, onboard clients, understand their needs, collaborate with internal teams, identify upselling opportunities, and track account metrics using advanced AI solutions.
RevenueCat
Technical Account Manager: Support largest customers with technical needs, build long-lasting relationships, and drive customer success.
Binance
Technical Accounting Manager for IFRS-compliant accounting policies and audit-readiness activities at Binance, a leading blockchain ecosystem.
Creatio
Knowledge Hub Manager - Remote-first hybrid model, competitive pay, medical insurance, and vibrant corporate life. Shape the future of AI with our award-winning product.
Creatio
Knowledge Hub Manager - Oversee platform maintenance, development, and improvement, with focus on process optimization, content management, and collaboration.
Signifyd
Enterprise Engagement Manager at Signifyd: drive sales pipeline through prospect engagement and relationship-building.
Rackspace
Lead technical infrastructure services for clients and customers, manage customer retention and operational processes.
RapidAI
Regulatory Affairs Project Manager needed for full-time or hybrid role, working on medical device projects and ensuring compliance with FDA and EU regulations.
WatchGuard Technologies, Inc.
At WatchGuard's MDR Service, the SOC Manager oversees daily operations and ensures readiness against evolving threats. They drive initiatives to improve service quality, manage security threats, integrate tools, and lead incident responses. The role involves designing KPIs, ensuring compliance with SLAs, fostering team development, and promoting automation for customer satisfaction.
Role and responsibilities
WatchGuard’s MDR Service protects the IT infrastructures across WatchGuard’s global client base. At the heart of this service is MDR Service’s SOC, responsible for the detection and immediate response of any threats WatchGuard’s MDR Service customers face.
The SOC Manager for WatchGuard’s MDR Service is responsible for the readiness of SOC operations to stay ahead of the constantly evolving threat landscape. The SOC Manager drives the processes and integration of tools that enable the SOC to scale to its expanding global coverage. As a key innovator within the MDR Service team, the SOC Manager will offer strategic insight on emerging SOC tools, processes, and automation.
Responsibilities
Oversee daily operations of the SOC team.
Ensure the readiness of the MDR SOC to meet any threats, current or emerging, in the threat landscape.
Propose and champion SOC-driven initiatives to improve upon WatchGuard’s MDR Service.
Identify and manage security threats, attack vectors and data source integration, as well as the creation and monitoring of use cases.
Ensure the integrity of customer data sources and their integration with SOC tools.
Define processes and procedures to achieve operational objectives and ensure compliance.
Lead security incident response processes, as well as possible forensic analysis.
Design and inform senior management on key performance indicators of SOC operations.
Ensure the SOC always meets or exceeds the service level agreements for MDR Service customers.
Manage the MDR SOC’s relationship and integration with all teams supporting the MDR Service
Continuously improve MDR SOC process to ensure customer satisfaction.
Promote and assist in orchestration and automation of the MDR SOC’s capabilities and integration with MDR Service customers.
Define and promote professional development within the SOC team.
Supervise, provide, and propose training for SOC team members.
Ensure business continuity.
Requirements
Demonstrable experience in SOC management.
Experience working with Security, Orchestration, Automation, and Response (SOAR) platforms
In-depth knowledge and experience of managed detection and response involving cloud services and cloud computing, in particular Microsoft 365.
Knowledge of the latest security threats and the tactics, techniques, and procedures used by threat actors.
Experience with the deployment and management of orchestration and automation solutions.
Demonstrable experience with IBM QRadar SIEM is a plus.
Knowledge of incident response, forensics, malware analysis and related tools.
Professional proficiency of English (C1).
Relevant Certifications
ISC2 Certified Information Systems Security Professional (CISSP)
ISC2 Certified Cloud Security Professional (CCSP)
CompTIA Advanced Security Practitioner (CASP)
ISACA Certified Information Security Manage (CISM)
GIAC Security Leadership (GSLC)
GIAC Certified Incident Handler (GCIH)
