WatchGuard Technologies, Inc.
Oversee WatchGuard's SOC operations, enhance MDR Service capabilities, and ensure customer data protection against emerging threats while leading a skilled team in threat detection and response.
Binance
Compliance Project Manager at Binance: Oversee global compliance projects, coordinate vendors, and drive project outcomes.
Gitlab
Oversee Professional Services delivery in APJ, manage partner relationships, ensure project success, and maintain consistent delivery standards at GitLab. Enjoy remote work, flexible benefits, and growth opportunities.
Figma
Lead the Design Systems Foundations team at Figma, simplify complex codebases, collaborate with Engineering and other teams, gather user feedback, and drive product initiatives for a multi-product company.
Sporty Group
Compliance Manager for South African entities, ensuring adherence to regulatory frameworks and internal policies.
Binance
Loan Product Manager/ Specialist: drive business growth & develop innovative loan models
Apollo.io
Conversion Rate Optimization Manager at Apollo.io: drive user journey optimization, A/B testing, and data-driven decision making to scale organic and paid conversion efforts.
Signifyd
Engineering Manager at Signifyd - lead cloud platform development, champion developer self-service, and establish robust monitoring strategy.
Signifyd
Cloud Platform Engineering Manager at Signifyd
Vercel
Lead the Edge Content team at Vercel to build fast web infrastructure with framework partners like Next.js and SvelteKit. Manage technical excellence, team growth, and roadmap collaboration while enjoying great benefits including remote flexibility and competitive compensation.
ClassDojo
Engineering Manager & Growth Engineering Manager roles at ClassDojo: drive user growth, engagement, and retention with a focus on psychological safety and continuous improvement.
Kraken
Lead cross-functional engineering team on premium crypto products, oversee onboarding experience, and drive growth objectives.
Eventbrite, Inc.
As a Sr. Marketing Data Analytics Manager at Eventbrite, you'll leverage data to optimize marketing strategies, collaborate with senior leaders, and drive impactful insights using tools like SQL, Tableau, and Snowflake.
CoinsPaid
Product Manager for Core Cryptogate product at CoinsPaid, leading development of blockchain-gate interface, prioritizing requests, balancing competing needs, and making data-driven decisions.
Coursera
Associate Implementation Manager at Coursera - launch new degrees and industry certificates, manage KPIs, align cross-functional teams
Coursera
Program Implementation Manager for Coursera's Partner Enablement team, launching new content from university & industry partners, managing KPIs, cross-functional teams, and stakeholder relationships.
Checkr
Strategic Account Director at Roboflow: drive growth, partnership & customer success.
hims & hers
Lead machine learning product initiatives for Hims & Hers, driving innovation and leveraging data to enhance customer experiences in healthcare delivery.
hims & hers
NetSuite Administrator & System Manager for Hims & Hers, configuring modules, managing integrations, and ensuring SOX compliance.
OpenX
Lead engineering team at OpenX, develop high-quality ad-serving platforms and cloud ad tech solutions
WatchGuard Technologies, Inc.
At WatchGuard's MDR Service, the SOC Manager oversees daily operations and ensures readiness against evolving threats. They drive initiatives to improve service quality, manage security threats, integrate tools, and lead incident responses. The role involves designing KPIs, ensuring compliance with SLAs, fostering team development, and promoting automation for customer satisfaction.
Role and responsibilities
WatchGuard’s MDR Service protects the IT infrastructures across WatchGuard’s global client base. At the heart of this service is MDR Service’s SOC, responsible for the detection and immediate response of any threats WatchGuard’s MDR Service customers face.
The SOC Manager for WatchGuard’s MDR Service is responsible for the readiness of SOC operations to stay ahead of the constantly evolving threat landscape. The SOC Manager drives the processes and integration of tools that enable the SOC to scale to its expanding global coverage. As a key innovator within the MDR Service team, the SOC Manager will offer strategic insight on emerging SOC tools, processes, and automation.
Responsibilities
Oversee daily operations of the SOC team.
Ensure the readiness of the MDR SOC to meet any threats, current or emerging, in the threat landscape.
Propose and champion SOC-driven initiatives to improve upon WatchGuard’s MDR Service.
Identify and manage security threats, attack vectors and data source integration, as well as the creation and monitoring of use cases.
Ensure the integrity of customer data sources and their integration with SOC tools.
Define processes and procedures to achieve operational objectives and ensure compliance.
Lead security incident response processes, as well as possible forensic analysis.
Design and inform senior management on key performance indicators of SOC operations.
Ensure the SOC always meets or exceeds the service level agreements for MDR Service customers.
Manage the MDR SOC’s relationship and integration with all teams supporting the MDR Service
Continuously improve MDR SOC process to ensure customer satisfaction.
Promote and assist in orchestration and automation of the MDR SOC’s capabilities and integration with MDR Service customers.
Define and promote professional development within the SOC team.
Supervise, provide, and propose training for SOC team members.
Ensure business continuity.
Requirements
Demonstrable experience in SOC management.
Experience working with Security, Orchestration, Automation, and Response (SOAR) platforms
In-depth knowledge and experience of managed detection and response involving cloud services and cloud computing, in particular Microsoft 365.
Knowledge of the latest security threats and the tactics, techniques, and procedures used by threat actors.
Experience with the deployment and management of orchestration and automation solutions.
Demonstrable experience with IBM QRadar SIEM is a plus.
Knowledge of incident response, forensics, malware analysis and related tools.
Professional proficiency of English (C1).
Relevant Certifications
ISC2 Certified Information Systems Security Professional (CISSP)
ISC2 Certified Cloud Security Professional (CCSP)
CompTIA Advanced Security Practitioner (CASP)
ISACA Certified Information Security Manage (CISM)
GIAC Security Leadership (GSLC)
GIAC Certified Incident Handler (GCIH)
