WatchGuard Technologies, Inc.
Oversee WatchGuard's SOC operations, enhance MDR Service capabilities, and ensure customer data protection against emerging threats while leading a skilled team in threat detection and response.
Superside
Senior Product Manager for AI-powered workflow automation in creative operations at Superside
Strive Health
Coordinate care for CKD/ESRD patients, manage diverse caseloads, and collaborate with healthcare professionals to enhance patient care delivery through a hybrid work model.
Jane App
Senior Product Manager - Demo & Sign Ups at Jane: Redesign sign-up process through data-driven experimentation and collaboration with Support, Marketing, and other functions.
HiveMQ
Lead global sales development efforts for HiveMQ, driving pipeline growth through repeatable processes and outbound lead acquisition strategies.
Stripe
Lead the development of scalable marketing systems at Stripe, leveraging AI/ML and GTM platforms to enhance customer engagement and streamline workflows.
Twilio
Technical Account Manager - Japanese Speaking
Consensys
MetaMask Portfolio product manager: drive crypto-first features, shape consumer products standards, and lead user research teams.
Loka, Inc
Senior Technical Project Manager for Silicon Valley startups & Life Science disruptors
The Athletic Media Company
Lead the NHL editorial team at The Athletic, managing reporters and optimizing content for sports fans. Enjoy comprehensive benefits and remote work flexibility.
Creatio
Enterprise Customer Success Manager: Maintain long-term relationships with global Enterprise customers, control delivery processes, and drive growth through zero churn and cross/up sales.
Orum
Enterprise Customer Success Manager at Orum: drive customer growth, deliver value through platform adoption, and collaborate with cross-functional teams.
Orum
Enterprise Customer Success Manager at Orum: drive customer success, design plans, and deliver value through Orum's platform.
Creatio
Enterprise Customer Success Manager - Remote, B2B account management & project management experience required
NavVis
NavVis seeks Customer Success professional to drive success for top enterprise clients, increasing product adoption through awareness and enablement, and creating value through use-case adoption and consultation.
Semperis
Customer Success Manager - French Speaking Required
Horizons
Customer Success Manager EMEAR at Horizons: drive revenue growth, ensure customer satisfaction, and build strong relationships with customers in the HR tech space.
Semperis
Customer Success Manager - French speaking required for a leading Cybersecurity company
Remofirst
Customer Success Manager at RemoFirst: advise customers on global employment, manage onboarding, and build long-lasting relationships.
Presto
Business Operations Manager - Lead strategic partnerships & influencer engagement, identify HNWIs as clients for Flipster's cryptocurrency exchange platform.
WatchGuard Technologies, Inc.
At WatchGuard's MDR Service, the SOC Manager oversees daily operations and ensures readiness against evolving threats. They drive initiatives to improve service quality, manage security threats, integrate tools, and lead incident responses. The role involves designing KPIs, ensuring compliance with SLAs, fostering team development, and promoting automation for customer satisfaction.
Role and responsibilities
WatchGuard’s MDR Service protects the IT infrastructures across WatchGuard’s global client base. At the heart of this service is MDR Service’s SOC, responsible for the detection and immediate response of any threats WatchGuard’s MDR Service customers face.
The SOC Manager for WatchGuard’s MDR Service is responsible for the readiness of SOC operations to stay ahead of the constantly evolving threat landscape. The SOC Manager drives the processes and integration of tools that enable the SOC to scale to its expanding global coverage. As a key innovator within the MDR Service team, the SOC Manager will offer strategic insight on emerging SOC tools, processes, and automation.
Responsibilities
Oversee daily operations of the SOC team.
Ensure the readiness of the MDR SOC to meet any threats, current or emerging, in the threat landscape.
Propose and champion SOC-driven initiatives to improve upon WatchGuard’s MDR Service.
Identify and manage security threats, attack vectors and data source integration, as well as the creation and monitoring of use cases.
Ensure the integrity of customer data sources and their integration with SOC tools.
Define processes and procedures to achieve operational objectives and ensure compliance.
Lead security incident response processes, as well as possible forensic analysis.
Design and inform senior management on key performance indicators of SOC operations.
Ensure the SOC always meets or exceeds the service level agreements for MDR Service customers.
Manage the MDR SOC’s relationship and integration with all teams supporting the MDR Service
Continuously improve MDR SOC process to ensure customer satisfaction.
Promote and assist in orchestration and automation of the MDR SOC’s capabilities and integration with MDR Service customers.
Define and promote professional development within the SOC team.
Supervise, provide, and propose training for SOC team members.
Ensure business continuity.
Requirements
Demonstrable experience in SOC management.
Experience working with Security, Orchestration, Automation, and Response (SOAR) platforms
In-depth knowledge and experience of managed detection and response involving cloud services and cloud computing, in particular Microsoft 365.
Knowledge of the latest security threats and the tactics, techniques, and procedures used by threat actors.
Experience with the deployment and management of orchestration and automation solutions.
Demonstrable experience with IBM QRadar SIEM is a plus.
Knowledge of incident response, forensics, malware analysis and related tools.
Professional proficiency of English (C1).
Relevant Certifications
ISC2 Certified Information Systems Security Professional (CISSP)
ISC2 Certified Cloud Security Professional (CCSP)
CompTIA Advanced Security Practitioner (CASP)
ISACA Certified Information Security Manage (CISM)
GIAC Security Leadership (GSLC)
GIAC Certified Incident Handler (GCIH)
