Software Engineer, Demo Platform Engineering

See yourself at Twilio

Join the team as Twilio’s next Software Engineer on our Demo Platform Engineering team!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As a Software Engineer on the Demo Platform Engineering team, you will have a direct impact in consolidating the demo platform across both Comms and Segment for the first time in Twilio’s history. You will be responsible for creation, maintenance, and designing of the entire full stack demo environment, including frontend as well as any required backend code base across presales/templatized demos (e.g., Coast) and configurable demo environments for new common use cases across Comms and Segment and the best in class stack reference architecture for each of the use cases. You will partner closely with Enterprise Architects and report into Senior Manager, Demo Platform Engineering to drive innovation in the way we productize and elevate our demo experience across the business, with the goal of driving cross-sell, multi-product adoption across the business by helping customers and the broader GTM org more easily and effectively visualize the vision for One Twilio.

Responsibilities

In this role, you’ll:

• Build comprehensive use case demos for Solutions Engineers to leverage in customer facing calls which may include Comms APIs, customer websites and applications, Segment, Flex, and other new pre-GA capabilities 

• Utilize your software engineering expertise to ensure the technical accuracy and reliability of demo environments and demo tooling, including integrations with other partner technology.

• Develop visually appealing, interactive demo environments using a range of tools, empowering AEs and SEs to provide self-service demos that highlight delightful user experiences.

• Stay abreast of product updates and enhancements, and incorporate them into the demo environments as appropriate to showcase the latest features and improvements.

• Gather feedback from end users and use insights to continuously enhance and refine demo content and delivery.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in software development, with a strong understanding of RESTful APIs, web frameworks and integrating SaaS platforms.

• Experience learning, understanding and communicating complex technical concepts to internal stakeholders.

• Strong knowledge of Javascript including experience using Node and React with the ability to quickly learn and adapt to new technologies as needed.

• Experience developing and deploying full stack, web-based applications with a focus on creating intuitive user interfaces and seamless user experiences.

• Creative thinking and problem-solving skills, with a track record of delivering projects with tight deadlines and incomplete information.

• Ability to work independently and collaboratively with multiple cross-functional stakeholders in a fast-paced environment, with a strong attention to detail.

Desired:

• Familiarity with cloud computing concepts and platforms such as Snowflake, Databricks, GCP, AWS is a plus.

• Familiarity with the CPaaS API space and prior CPaaS coding experience a huge plus

• Experience with NextJS or similar frameworks. 

• Strong knowledge of SQL, relational databases and database management.

• You are passionate about data infrastructure and stay informed about new trends, technologies, and frameworks

Location

• This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10-20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700.00 - $173,400.00

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800.00 - $183,600.00

• Based in the San Francisco Bay area, California: $163,100.00 - $203,900.00

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until March 7, 2025 but may change based on business needs. 

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