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Solution Architect Team Lead
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Job Location
Job Summary
SpryPoint is seeking an experienced Solution Architect Team Lead to manage and mentor team members, work with utility customers to implement cutting-edge enterprise applications, and contribute to best practice documentation. The successful candidate will have 3+ years of experience implementing enterprise utility software, a proven ability to mentor and coach direct reports, and strong written and verbal communication skills. SpryPoint offers a remote-first and autonomous working environment, competitive compensation package, and professional development opportunities. As part of the Solution Architect Team Lead role, you will split your time between managing team members, working with clients, and contributing to best practice documentation. You will also be responsible for defining goals and objectives for direct reports, enforcing quality control processes, and assisting in the implementation of SpryPoint applications.
The Company
Simply put, SpryPoint provides Smart Solutions for Smart Utilities.
Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.
In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.
We are looking for an experienced Solution Architect Team to exceed our customers' expectations. The successful candidate will split their time between managing and mentoring team members, and working directly with our utility customers to implement cutting-edge enterprise applications.
The Solution Architect Team Lead will play a crucial role in working with clients, managing people and contributing to best practice, and working with the other Team Leads to define implementation best practices.
Responsibilities
- Define goals and objectives for direct reports that align with the overall strategic direction Sprypoint and perform regular 1:1 meetings with direct reports to monitor performance and goals and provide timely feedback.
- Enforce quality control processes and perform regular audits to ensure following best practices and quality of work.
- Work with the Implementation Manager and other Team Leads to develop, update and maintain best practices documentation.
- Ensure people are delivering as required to meet utilization targets; Work with Project Managers, Service Delivery Management to ensure resources and tasks are assigned to the appropriate resources to ensure project milestones are met.
- Assist in the implementation of SpryPoint applications. This involves owning the practice of designing, describing, and managing the SpryPoint solution to match the specific client’s business problems.
- Support the creation and maintenance of best practices documents for system configuration, testing, and overall system design
- Assist in the creation of customer-specific training documents
- Maintain project-related documentation including issues logs, configuration guides and test cases; And document issues encountered during the testing and acceptance phases
Qualifications and Competencies
- 3+ years of experience implementing enterprise utility software, specifically with utility Customer Information Systems (CIS)
- Proven ability to mentor, coach and provide feedback to direct reports.
- Experience with Mobile Field and Workforce Management (MFM & MWM), Work Order & Asset Management (WAMS) and Customer Engagement Portal experience
- Strong written and verbal communication skills, and a proven ability to present information clearly and concisely.
- Ability to map processes and have worked in a large process mapping project.
- Strong understanding of relational databases & SQL in particular
- Experience working with Reporting & Business Intelligence Platforms
- Deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others is a plus
- Ability to travel up to 30% of the time
Why SpryPoint?
🚀 Remote-first and autonomous working environment with flexible working hours
💰Competitive compensation package
💻 Macbook + $500 towards your home office setup
🏥 Health, dental, vision, and life insurance
🏝️ Generous PTO, ½ day Summer Fridays, and flexible sick days
📈 RRSP (Canada) and 401k (US) matching program
🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program
🧳 Annual company events (SpryPalooza!) and team offsites
SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.
If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.
Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.
