Solutions Architect (Remote, USA)
Grafana Labs
- Location
- United States of America
- Posted
- Salary Range
- 140k - 167k USD
Solutions Architect ProServ at Grafana Labs: Provide specialized business and technical consultation to customers using Grafana
Remote Jobs
Senior Solutions Architect (Remote, USA)
Grafana Labs
- Location
- United States of America
- Posted
- Salary Range
- 165k - 200k USD
Senior Solutions Architect (Remote) at Grafana Labs, providing specialized business and technical consultation to customers using Grafana.
Solutions Architect (Remote, CST)
Grafana Labs
- Location
- United States of America
- Posted
- Salary Range
- 140k - 168k USD
Solutions Architect (Remote) at Grafana Labs: Provide specialized business and technical consultation to customers using Grafana
Solutions Architect
Degreed
- Location
- Cameroon
- Posted
As a Solutions Architect (EMEA), you will lead the design and implementation of technical solutions for Degreed's clients, ensuring seamless integrations with third-party systems and optimizing the Degreed platform. You'll collaborate with cross-functional teams to drive client success and contribute to product improvements.
Solutions Architect
SpryPoint
- Location
- Canada
- Posted
Join SpryPoint as a Solution Architect and deliver smarter solutions for utilities
Solutions Architect
Twilio
- Location
- Colombia
- Posted
Solutions Architect at Twilio - Deliver technical on-boarding for Segment CDP, improve customer success, and guide code base functionality.
Director, Observability Architect (Remote, USA)
Grafana Labs
- Location
- United States of America
- Posted
- Salary Range
- 280k - 337k USD
Lead Observability Architecture team at Grafana Labs, driving customer growth through technical partnership and creating impactful experiences.
AWS Solutions Architect
TTEC Digital
- Location
- Australia
- Posted
AWS Solutions Architect - Remote - TTEC Digital
Onboarding Solutions Architect
Grafana Labs
- Location
- United Kingdom
- Posted
- Salary Range
- 73k - 88k GBP
Join Grafana Labs as an Onboarding Solutions Architect to ensure customers achieve full value within 90 days. Implement Grafana functionality, provide training, collaborate with teams, and maintain professionalism while managing multiple accounts.
Senior Solutions Architect
Grafana Labs
- Location
- Brazil
- Posted
Join our Customer Experience team as a Solutions Architect at Grafana Labs
Senior Solutions Architect
Apollo
- Location
- Canada
- Posted
Senior Solutions Architect at Apollo, leading federated graph efforts for major product teams, providing technical expertise & industry best practices.
Senior Solutions Architect
Apollo
- Location
- United States of America
- Posted
- Salary Range
- 158k - 186k USD
Lead the design and implementation of GraphQL-based architectures at Apollo, advising enterprise customers on adopting federated graphs and contributing to platform improvements.
Senior Solutions Architect
Grafana Labs
- Location
- Canada
- Posted
- Salary Range
- 165k - 200k CAD
Provide specialized consultation and guidance to customers using Grafana products. Work with complex business and technical requirements to design solutions, manage customer onboarding, and ensure ongoing success through support and advocacy for product improvements.
Senior Solutions Architect
Cyderes
- Location
- Canada
- Posted
Senior Solution Architect for cybersecurity services provider Cyderes, driving revenue growth and expanding market share through professional services and managed security solutions.
Sr. Solutions Architect
Databricks
- Location
- United States of America
- Posted
Senior SA role leading technical strategy for large enterprise accounts, leveraging big data expertise and ML & AI knowledge.
Observability Architect - Spanish Speaking (Remote, USA CST/EST)
Grafana Labs
- Location
- United States of America
- Posted
- Salary Range
- 198k - 238k USD
Observability Architect at Grafana Labs: drive customer results, shape the future of observability solutions, and collaborate with internal teams to ensure client success.
Senior AI Solutions Architect
OfferFit
- Location
- Brazil
- Posted
- Salary Range
- 84k - 209k USD
Senior AI Solutions Architect at OfferFit: drive growth, partner with leading brands, and develop consultative relationships with stakeholders.
Solutions Architect, Post-Sales
Lumos
- Location
- United States of America
- Posted
- Salary Range
- 170k - 210k USD
Solutions Architect at Lumos: Drive customer onboarding, technical support & solution optimization for B2B SaaS customers.
Senior Solutions Architect - Identity
Cyderes
- Location
- United States of America
- Posted
Senior Solutions Architect - Identity, drive revenue growth through technical expertise and sales support, collaborate with internal teams to improve solutions.
Google Presales Solutions Architect
TTEC Digital
- Location
- United States of America
- Posted
Presales Solutions Architect / Sales Engineer with expertise in Google Customer Engagement Suite (CES), Google CCAI, Dialogflow, and leading Contact Center as a Service (CCaaS) platforms
Solutions Architect (Remote, USA)
Grafana Labs
Job Location
Salary Range
140k - 167k USD / YEAR
Job Summary
Grafana Labs is seeking a Solutions Architect (ProServ) to join their Customer Experience team. The role involves providing specialized business and technical consultation to customers, guiding them to achieve their objectives using Grafana. The ideal candidate will have hands-on experience with Kubernetes, Prometheus, and other related technologies, as well as excellent communication skills and the ability to work with complex business and technological requirements. The Solutions Architect will be responsible for managing the life-cycle of customer onboarding and adoption, delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, and specialized consulting. The role requires a strong advocate for adherence to standards and best practices, as well as the ability to stay current on Grafana Labs, observability, and related technologies. The base compensation range for this role is $140,000 - $167,000, with benefits including equity, bonus (if applicable), and other perks.
We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana.
What’s that actually mean? It means our customers:
Have a professional services partner at Grafana that understands their challenges and guides them to solutions through training, roadmapping, and specialized consulting. Have a partner that is not quota/sales-based, and can authentically have their best interest at heart. Have a partner that can share relevant stories and best practices across customers, helping them better achieve their own goals, while delivering a white-glove service engagement for offerings, features, and overall experience.
Our SAs need to be hands-on-keyboard. You need to understand the ecosystem of services that our customers use and work with the customer to ensure success with Grafana at the center. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus, the difference between logs and metrics, the difference between pets and cattle, and more...
Our SAs manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features, with a commitment to deliver world-class experiences and time to value. You will be responsible for delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints. This will include being an extra set of hands, hearts, and brains for customers (virtually or on-site).
Our SA is responsible for managing the ongoing support to customers to ensure they’re continuing to get value from our commercial products and OSS projects. They will monitor support requests to identify any recurring issues, acting as the voice of the customer, and work with our product teams to recommend changes and improvements to our products. You will be successful in this role if you still love to be hands-on on the keyboard, can play in the command line, but also enjoy customer engagement, project management, and technical delivery.
In addition to the required technical expertise, they’ll also require base project management skills to monitor the progress of the customer initiative.
What you'll be doing:
- Effective in working with customers, including business executives, project managers, and IT development staff.
- Effective in understanding business needs and distilling the information into business and technical requirements.
- Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.
- Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions.
- Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
- Be a strong advocate for adherence to standards and best practices.
- Stay current on Grafana Labs, observability, and related technologies.
- You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.
- If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.
What you'll bring along:
- 3+ years of experience working on deployment teams, using project management techniques.
- Direct experience with o11y.
- Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
- A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
- Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
- Excellent communication skills to communicate with customers, partners, and internal members.
- Vision to help us take our company to the next level.
- Executive Presence.*nix and Windows Server Administration.
- Kubernetes (kubectl, Helm, Tanka preferred).
- Experience with Cloud Platforms - AWS, GCP, Azure.
- Systems Architecture design.
- Software Engineering experience and or ability to read code (GoLang/JS/TypeScript).
In the United States, the base compensation range for this role is $140,000 - $167,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.
About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.
We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.
