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Solutions Architect at Twilio - Deliver technical on-boarding for Segment CDP, improve customer success, and guide code base functionality.
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Solutions Architect
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Job Location
Job Summary
Twilio is seeking a Solutions Architect to join their SEGMENT Professional Services team. As a Solutions Architect, you will lead technical on-boarding with clients to help them deploy Segment Customer Data Platform (CDP) and launch use cases delivering value to customers and organizations. You will work closely with the product team to improve customer success across the platform and become a guide on the code base and functionality of the Segment platform. The role requires experience delivering technical engagements, strong time management skills, and expertise in cloud and data warehouse technologies. Twilio offers competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and more. This is a remote position based in Colombia with approximately 15% travel anticipated.
See yourself at Twilio
Join the team as our next Solutions Architect on Twilio’s SEGMENT Professional Services team.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
This position is needed to help our customers achieve value from their investment in Segment Customer Data Platform (CDP).
As a Solutions Architect, you’ll lead technical on-boarding with our clients to help them deploy Segment CDP and launch use cases delivering value to their customers and organization. You are the technical Subject Matter Expert, guiding our clients through their initial deployment and ongoing evolution with deep product knowledge, industry knowledge, and best practices. As a part of Segment’s Global Professional Services team, you’ll work to deliver quick time-to-value, helping increase client adoption and value over time, all on the foundation of a high-quality Segment CDP implementation.
Responsibilities
In this role, you’ll:
Help customers instrument Segment APIs across their stack (web, mobile, server) and enhance the value generated from the many end tool and warehouse integrations Segment supports
Complete on-boarding engagements within budget and scope
Design a data structure that will gracefully flow downstream into integrations or SQL warehouses
Guide customers on syncing event and profile data to cloud data warehouses, and skills in audience segmentation with warehouses using relational database structures
Develop and iterate on internal processes to ensure consistency across our on-boarding engagements
Work closely with the product team to improve customer success across our entire platform
Become a guide on the code base and functionality of the Segment platform, libraries, and integrations. And help improve it!
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Have experience delivering technical engagements as projects in a consultation environment
Are able to deal with variety of customers ranging from timeline-driven project managers, sophisticated marketers, technical engineers, and strategic business partners
Have strong time management skills and are organized and detail obsessed
Love for explaining technical concepts and the moment where you see things “click”
Can write SQL queries and have experience with data architecture
Experience with cloud and data warehouse technologies (i.e. Snowflake, Databricks, AWS, Google Cloud)
Have solid client-side Javascript skills and experience working with APIs and server-side language
5+ years of relevant experience
Desired:
Experience working closely with or implementing any of our Destination partners
Experience working as a services consultant at any point in your career
Expertise in multiple areas of the MarTech ecosystem and concepts including attribution, analytics, adtech, CRM, web, mobile, NPS and more
Location
This role will be remote, and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
