Solutions Architect, Post-Sales
Lumos
- Location
- United States of America
- Posted
- Salary Range
- 170k - 210k USD
Solutions Architect at Lumos: Drive customer onboarding, technical support & solution optimization for B2B SaaS customers.
Remote Jobs
AI Solutions Engineer - Post Sales
Weights & Biases
- Location
- United States of America
- Posted
- Salary Range
- 110k - 142k USD
Join Weights & Biases as an AI Solutions Engineer, Post Sales to help customers succeed with our tools in ML/GenAI pipelines. Collaborate with top teams, provide technical expertise, and influence product development based on customer needs.
Solutions Architect
Degreed
- Location
- Cameroon
- Posted
As a Solutions Architect (EMEA), you will lead the design and implementation of technical solutions for Degreed's clients, ensuring seamless integrations with third-party systems and optimizing the Degreed platform. You'll collaborate with cross-functional teams to drive client success and contribute to product improvements.
Solutions Architect
SpryPoint
- Location
- Canada
- Posted
Join SpryPoint as a Solution Architect and deliver smarter solutions for utilities
Solutions Architect
Twilio
- Location
- Colombia
- Posted
Solutions Architect at Twilio - Deliver technical on-boarding for Segment CDP, improve customer success, and guide code base functionality.
AWS Solutions Architect
TTEC Digital
- Location
- Australia
- Posted
AWS Solutions Architect - Remote - TTEC Digital
Onboarding Solutions Architect
Grafana Labs
- Location
- United Kingdom
- Posted
- Salary Range
- 73k - 88k GBP
Join Grafana Labs as an Onboarding Solutions Architect to ensure customers achieve full value within 90 days. Implement Grafana functionality, provide training, collaborate with teams, and maintain professionalism while managing multiple accounts.
Senior Solutions Architect
Grafana Labs
- Location
- Brazil
- Posted
Join our Customer Experience team as a Solutions Architect at Grafana Labs
Senior Solutions Architect
Apollo
- Location
- Canada
- Posted
Senior Solutions Architect at Apollo, leading federated graph efforts for major product teams, providing technical expertise & industry best practices.
Senior Solutions Architect
Apollo
- Location
- United States of America
- Posted
- Salary Range
- 158k - 186k USD
Lead the design and implementation of GraphQL-based architectures at Apollo, advising enterprise customers on adopting federated graphs and contributing to platform improvements.
Senior Solutions Architect
Grafana Labs
- Location
- Canada
- Posted
- Salary Range
- 165k - 200k CAD
Provide specialized consultation and guidance to customers using Grafana products. Work with complex business and technical requirements to design solutions, manage customer onboarding, and ensure ongoing success through support and advocacy for product improvements.
Senior Solutions Architect
Cyderes
- Location
- Canada
- Posted
Senior Solution Architect for cybersecurity services provider Cyderes, driving revenue growth and expanding market share through professional services and managed security solutions.
Sr. Solutions Architect
Databricks
- Location
- United States of America
- Posted
Senior SA role leading technical strategy for large enterprise accounts, leveraging big data expertise and ML & AI knowledge.
Solutions Architect (Remote, CST)
Grafana Labs
- Location
- United States of America
- Posted
- Salary Range
- 140k - 168k USD
Solutions Architect (Remote) at Grafana Labs: Provide specialized business and technical consultation to customers using Grafana
Senior AI Solutions Architect
OfferFit
- Location
- Brazil
- Posted
- Salary Range
- 84k - 209k USD
Senior AI Solutions Architect at OfferFit: drive growth, partner with leading brands, and develop consultative relationships with stakeholders.
Senior Solutions Architect - Identity
Cyderes
- Location
- United States of America
- Posted
Senior Solutions Architect - Identity, drive revenue growth through technical expertise and sales support, collaborate with internal teams to improve solutions.
Solutions Architect (Remote, USA)
Grafana Labs
- Location
- United States of America
- Posted
- Salary Range
- 140k - 167k USD
Solutions Architect ProServ at Grafana Labs: Provide specialized business and technical consultation to customers using Grafana
Google Presales Solutions Architect
TTEC Digital
- Location
- United States of America
- Posted
Presales Solutions Architect / Sales Engineer with expertise in Google Customer Engagement Suite (CES), Google CCAI, Dialogflow, and leading Contact Center as a Service (CCaaS) platforms
Head of Sales & Solutions
Nearform
- Location
- Canada
- Posted
Lead Nearform's sales efforts in the Americas, driving revenue growth through strategic planning and client relationship management while enjoying benefits like remote work flexibility and professional development support.
Solutions Engineer (Pre-Sales)
SpryPoint
- Location
- Canada
- Posted
Solutions Engineer at SpryPoint: Deliver innovative SaaS solutions for utilities, collaborate with customers and teams, and enjoy a remote-first work environment.
Solutions Architect, Post-Sales
Lumos
Job Location
Salary Range
170k - 210k USD / YEAR
Job Summary
As a Solutions Architect at Lumos, you will drive implementation of our platform for customers during onboarding, providing technical support, solution optimization, and strategic guidance. You will partner with cross-functional teams, assist in project planning, communicate regularly with stakeholders, and identify bottlenecks to streamline the onboarding process. With 4+ years of experience in post-sales roles within B2B SaaS companies, you will be expected to manage Enterprise customers, work in a start-up environment, and demonstrate success in managing post-sales processes. Lumos values curiosity, ownership, and drive to improve, offering flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company. You will contribute to creating innovative AI solutions that make the world programmable.
The Role
As a Solutions Architect, you play a crucial role in ensuring our customers achieve their desired outcomes with the Lumos platform. You will drive implementation of Lumos products for our customers during onboarding, providing technical support, solution optimization, and strategic guidance throughout. Furthermore, you'll partner closely with many cross-functional Lumos teams and be a part of scaling our technical go-to-market motion, the product, and the company.
✨ Your Responsibilities
Assist our customers in implementing the products they purchase, confirming solution design, addressing inquiries, troubleshooting issues, and providing expert guidance on product features and best practices.
Create project plans aligned with the onboarding package purchased by the customer. Define the timeline, agenda for working sessions, and responsibilities for both Lumos and the customer to create clarity so these projects run efficiently.
Communicate regularly with internal and external stakeholders, raising project status, potential & confirmed blockers, and mitigation paths to ensure the project continues unhindered.
Work closely with Customer Success Managers to conduct customer training sessions and workshops to ensure they fully understand and can effectively utilize our products. Serve as a trusted advisor who helps navigate blockers to adoption.
Identify critical bottlenecks and help streamline the onboarding process. Build processes and documentation that allow customers to accelerate their time to value. Partner with our product and engineering teams to identify where we have room for automation.
Serve as a subject matter expert on the market Lumos is a part of and use cases it supports. Report internally on market trends, customer success stories, and common issues
🙌 What We’re Looking For
4+ years of experience in a post-sales role within a B2B SaaS company
Experience working in the identity or cybersecurity industry
Demonstrated success managing the post-sales process for Enterprise customers
Desire to work in a start-up environment where resources are still being built out or refined
🫶 What We Value
We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume.
Thank you for considering Lumos, we hope to hear from you! 🎉
💰Pay Range
The base salary range for this role is $170,000 - $210,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.
