Remote Jobs

Rackspace logo

Sr Cloud Architect (R-20406)

Rackspace

Location
India
Posted

Cloud Architect at Rackspace, leveraging expertise in cloud platforms, OS-specific technologies, and vendor partnerships to deliver innovative solutions.

Vercel logo

Senior Customer Success Manager

Vercel

Location
United States of America
Posted

Customer Success Manager for Enterprise customers at Vercel, driving business value through innovation and capabilities.

OfferFit logo

Senior Customer Success Manager

OfferFit

Location
Canada
Posted
Salary Range
40k - 233k USD

Senior Customer Success Manager at OfferFit: drive customer success with AI decisioning engine, build meaningful relationships, and contribute to product development.

Twilio logo

Junior Telecom Regulatory Compliance Counsel

Twilio

Location
United Kingdom
Posted

Join Twilio's team as a Junior Telecom Regulatory Compliance Counsel and work on expanding the company's Telco Regulatory Compliance team. Develop regulatory strategies, provide legal advice, and ensure compliance with telecom regulations.

Reka logo

Member of Technical Staff (Applied AI)

Reka

Location
United Kingdom
Posted

Productionize AI models, collaborate with researchers and customers, solve real-world problems using cutting-edge AI technology at Reka.

Figma logo

Technical Operations & Insights Analyst

Figma

Location
United States of America
Posted
Salary Range
112k - 238k USD

Analyze product support data, build pipelines, and deliver insights at Figma to enhance customer experience and operational efficiency.

reserv logo

Risk & Compliance Analyst

reserv

Location
Georgia
Posted

Risk & Compliance Analyst at Reserv: Develop and implement compliance programs to mitigate risks and safeguard operations.

OfferFit logo

Customer Success Director (Individual Contributor)

OfferFit

Location
Canada
Posted
Salary Range
54k - 262k USD

Customer Success Director at OfferFit: lead AI transformation in marketing technology, drive business impact, and collaborate with teams.

StackAdapt logo

Programmatic Account Manager, Texas

StackAdapt

Location
United States of America
Posted

Remote Programmatic Account Manager role at StackAdapt, utilizing Real Time Bidding expertise for campaign optimization and client success.

Sanity io logo

Technical Lead - Growth

Sanity io

Location
British Virgin Islands
Posted
Salary Range
150k - 200k USD

Lead technical initiatives in a fast-paced growth environment at Sanity.io, utilizing modern technologies such as React, Node.js, and Go to drive product innovation and user engagement.

Acquia logo

Technical Account Manager (Drupal)

Acquia

Location
Costa Rica
Posted

Technical Account Manager at Acquia: Partner with customers to drive technical success, leveraging Drupal expertise and collaboration skills.

ElevenLabs logo

Technical SEO Lead

ElevenLabs

Location
Germany
Posted

Technical SEO lead for voice AI company, combining technical excellence with ethical awareness to make content universally accessible.

Degreed logo

Technical Support Engineer | Brazil | Remote

Degreed

Location
Brazil
Posted

Technical Support Engineer Tier II at Degreed, providing Level 1 & 2 support via phone, email, chat, tracking issues, refining processes, and staying updated on products.

Grafana Labs logo

Technical Support Specialist (Remote, Sweden)

Grafana Labs

Location
Sweden
Posted

Technical Support Specialist at Grafana Labs: Provide timely responses, triage issues, and build trusted advisor relationships with customers.

Welocalize logo

Technical SEO Manager

Welocalize

Location
Greece
Posted

Technical SEO Manager at Adapt: Develop strong client relationships, conduct technical audits, and support website migrations in a remote-first company with a unique culture and opportunities for growth.

Rackspace logo

Sr Cloud Architect (R-20406)

Rackspace

Job Location

India

Job Summary

The Cloud Architect role at Rackspace involves providing departmental, company-wide, and industry management into solutions. They will take initiative on large-scale multi-platform infrastructure across customers, addressing specific needs through leveraging new features and technologies. The architect will evaluate, document, and train staff to ensure supportability of customer environments. They will also serve as a technical escalation point for complex problems and partner with vendors to analyze escalated requests. The ideal candidate is an expert in cloud platforms, OS-specific webhosts and database technologies, and has hands-on experience with AWS, Azure, GCP, or OpenStack. They should possess excellent problem-solving skills, customer-driven approach, and agility to adapt to dynamic customer needs.


Job Profile Summary
The Cloud Architect is a key element within the Rackspace support infrastructure and is expected to provide department, company and industry management and implementation into solutions. The Architect is expected to take initiative and advise on potential pitfalls that may encounter on large scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments. Serves as the last stop in the Rackspace support group for technical escalation and issue resolution of the most complex problems. Architects own escalations to ensure resolution and are leveraged as a Subject Matter Expert for input on new product selection and implementation into the support structure. The Architect will also partner with vendors to analyze escalated requests for assistance, using this data to identify training opportunities that elevate the level of technical expertise and drive positive customer outcomes. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Career Level Summary
·         Recognized as an expert within the company and requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function
·         Solves unique problems that have a broad impact on the business
·         Contributes to the development of organizational sub-function strategy
·         Progression to this level is typically restricted on the basis of business requirements

• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
·         Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
·         Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
·         Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
·         Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
 
Key Responsibilities
·         Other Incidental tasks related to the job, as necessary.
·         Technical point of escalation to the Cloud Support and Engineering teams; resolving customer
issues, working in collaboration with partners across the business, as required
·         Create and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot
infrastructure solutions
·Participate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilities
·Work closely with customers in the pre-implementation process to design and architect desired customer solutions which require products which may not currently be in the supported product portfolio.
·Research, plan and coordinate complex maintenance activities
·Lead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products.
·Review vendor support escalations to identify training opportunities
·Collaborate and share knowledge with other administrators and engineers via wiki articles and
training presentations
·         Contribute to the development of technical best practices for administrative responsibilities
·         Prepare and review defined policy and process standards
·Own assigned account specific complex projects and act as an informal project lead to work with stakeholders
·Actively engage partners and vendors to understand vendor products, proof of concept implementations, and guide successful onboarding and integration of new Cloud technologies
·Coach, mentor and assists Rackers across the business
·Collaborate with Account Managers and Business Development Consultants to build strong
customer relationships
·         Collaborate and share knowledge with the OS support floor
·         AWS Well Architect Framework Reviews & Operations review, Discover & Enhancement
·                workshops, White boarding sessions.
·         Delivery & Deployment Approach, Infrastructure & Cost Optimization.
·         RFP/RFI, Scoping, Solution Sizing, Technical Proposal, Cloud Assessment & Readiness, Platform Evaluation, TCO analysis, Bill of Material, Resource effort price, modelling.
·                Building and proposing Solution Architecture, High and Low-Level Design.
·          
 
Knowledge
·         Expert-level knowledge of any 2 Cloud Platform Products such as AWS, Azure, GCP, or  Openstack.
·Expert-level understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/APACHE for Linux.
·                AWS hands on experience, IAC, and Devops experience.
· 

• Agile/Lean Development Skills
·         Artifact Manager/Repository Tools
·         CI/CD Tools
·         Cloud Automation Tools
·         Cloud Computing
·         Computer Networking
·         Container Platform Tools
·         Data Analysis
·         Data Management
·         Identity and Access Management (IAM)
·         Linux/Unix OS
·         Network Compliance/Security
·         Process Improvement
·         Product/Technical Project Management
·         Software Development Tools
·         Stakeholder Management (external/internal)
·         Technical Troubleshooting
·         Virtual Machine Tools
 
Education
·         High School Diploma or regional equivalent required
·         Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
 
Certifications
·         Requires 3 Azure/AWS/GCP specialty Certifications
·         Requires AWS Master Status and AWS Certified Solutions Architect Professional level certification OR AWS DevOps certification for AWS Specialists
·         Requires 3 Microsoft Certifications for Hyper-V Specialists: Azure Fundamentals, Software Defined Storage, Software Defined Networking
·         Requires VCP-DCV Certification for VMware Specialists
·         Prefer relevant technical certifications around Red Hat, MySQL, CCIA, CCEE, CCEA, CCA, MCSE/MCITP, MCSA, VCP-DCV, vRealize Operations, NXS and/or vSAN badge certifications
 
Experience
·         12 - 14 years of experience in the field of role required
 
Physical Demands
General office environment: no special physical demands required. May require long periods of sitting and viewing a computer monitor.


Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.
 
Travel
Occasional domestic/international travel, less than 50%
Disclaimer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.