Sr System Administrator
Rackspace
- Location
- United States of America
- Posted
Sr System Administrator at Rackspace Technology - Design, build, and launch healthcare customers into the cloud
Remote Jobs
Customer Marketing Manager
G-P
- Location
- United States of America
- Posted
- Salary Range
- 78k - 96k USD
Customer Marketing Manager at G-P: Develop and execute customer engagement programs, build and manage initiatives like Customer Advisory Board, and shape customer communications and content strategy.
Customer Support Specialist
Roadie
- Location
- United States of America
- Posted
Provide customer support for Roadie's logistics platform; handle inquiries via phone, email, and text. Use tools like Salesforce to ensure seamless delivery experiences. Enjoy benefits including health insurance, 401k match, and generous PTO.
Customer Support Specialist
TeamSnap
- Location
- United States of America
- Posted
Customer Experience Agent at TeamSnap delivering high-quality support through email & chat, solving customer issues & providing feedback to improve products.
Customer Support Specialist
Bitfinex
- Location
- Spain
- Posted
Customer Support Specialist for global cryptocurrency exchange
Customer Support Specialist
WP Engine
- Location
- Bulgaria
- Posted
Customer Support Specialist for NitroPack, a WP Engine Company
Customer Support Specialist
Mercury
- Posted
- Salary Range
- 65k - 91k USD
Join Mercury's Customer Support team to help startups navigate their financial needs. Use your problem-solving skills to resolve issues and improve user experience with our finance stack.
Customer Support Specialist
Mercury
- Location
- Canada
- Posted
- Salary Range
- 54k - 82k USD
Customer Support Specialist at Mercury: Ensure users are charmed by warmth and competence, answer user questions, and identify systemic flaws.
Customer Support Specialist
Bitfinex
- Location
- United Kingdom
- Posted
Customer Support Specialist for a globally distributed team handling inquiries from corporate traders
Customer Support Engineer
Makersite GmbH
- Location
- Croatia
- Posted
Join Makersite as a Customer Support Engineer to provide technical support in a sustainable product development platform. Collaborate with teams, manage customer issues, and contribute to meaningful projects while enjoying flexible work options and professional growth opportunities.
Customer Support Engineer
Snowplow Analytics
- Location
- Greece
- Posted
Customer Support Engineer needed for remote role in Greece, providing 24x7 technical support for global customers, troubleshooting complex issues, and collaborating with cross-functional teams.
Customer Support Engineer
Contentsquare
- Location
- United States of America
- Posted
- Salary Range
- 85k - 95k USD
Customer Support Engineer at Contentsquare: build strong relationships with customers, become an expert in analytics infrastructure, and communicate technical concepts clearly.
Customer Support Engineer
Snowplow Analytics
- Location
- Australia
- Posted
Customer Support Engineer - Remote Western Australia
Customer Support Advocate
Taskrabbit
- Location
- United States of America
- Posted
Customer Service Advocate at Taskrabbit - Remote-First Company
Director, Customer Support
SQUIRE
- Location
- United States of America
- Posted
- Salary Range
- 135k - 145k USD
Lead a high-performing customer support team delivering exceptional 24/7 service to the global customer base, with up to 25% travel
Manager - Customer Accounts
brightwheel
- Location
- United States of America
- Posted
- Salary Range
- 59k - 63k USD
Lead a team of Account Managers at Brightwheel to enhance customer service and drive business growth through strategic account management and team development.
Customer Support Specialist - Italian
Binance
- Location
- Italy
- Posted
Customer Support Specialist at Binance, handling live chat & emails, providing solutions & managing complaints in a fast-paced blockchain ecosystem.
Enterprise Customer Success Manager
Creatio
- Location
- Portugal
- Posted
Enterprise Customer Success Manager: Maintain long-term relationships with global Enterprise customers, control delivery processes, and drive growth through zero churn and cross/up sales.
Enterprise Customer Success Manager
Orum
- Location
- United States of America
- Posted
Enterprise Customer Success Manager at Orum: drive customer growth, deliver value through platform adoption, and collaborate with cross-functional teams.
Enterprise Customer Success Manager
Orum
- Location
- Canada
- Posted
Enterprise Customer Success Manager at Orum: drive customer success, design plans, and deliver value through Orum's platform.
Sr System Administrator
Rackspace
Job Location
Job Summary
We are seeking a Sr System Administrator to join our team at Rackspace Technology. As a key element within the support infrastructure team, you will be responsible for designing, building, and launching healthcare customers into the cloud. You will own complex customer issues, assist in engineering, design, and development of hardware, software, and networking systems, and implement standards and guidelines for OS support. You will also analyze systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. We offer flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company. If you have experience administering server technologies and are passionate about delivering end-to-end solutions, we encourage you to apply.
Job Summary: As our SR System Administrator, you’ll be a key element within the Rackspace support infrastructure team. This team is responsible for designing, building, and launching our healthcare customers up into the cloud!
Work Location: 100% Remotely wihting the USA.
Responsibilities:
- Own complex customer issues which may take several days or weeks to resolve and keep our customers updated through every step of the process.
- Assist in the engineering, design, and development of hardware, software, and networking systems.
- Provide a framework for system development, maintenance, and enhancement efforts.
- Implement standards and guidelines of OS support.
- Analyze systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements.
- Install and configure server hardware and software consistent with established standards; develop new and modify existing standards where necessary.
- Research and develop parameters for Server capacity planning, performance tuning and optimization
- Help select and deploy third-party server tools to meet evolving business requirements.
- Develop and maintain enterprise-wide server architecture and standards. System administration, maintenance and support:
- Perform server hardware and software upgrades.
- Handle multiple assigned tasks concurrently, ensuring customer commitments are met
- Work with project and production support teams to develop, implement and maintain administration processes and procedures
- Provide after-hours and weekend on-call support for service-related issues.
- Apply expertise and independent judgment in order to rapidly restore service when applicable
- Work with peers to design and implement departmental projects and operational initiatives. System monitoring and diagnostics:
- Proactively monitor infrastructure hardware, operating systems and applications; identify and recommend appropriate changes to server systems and application standards based on performance and availability needs.
- Design, develop, test, debug and implement Windows operating system components, software tools, and utilities
- Determine systems software design requirements
- Train staff on the operation of server hardware and software.
- Ensure that system improvements are successfully implemented and monitored to increase efficiency
- Generate Systems Engineering policies, standards and procedures.
- Analyze, acquire, install, modify & support operating systems, utilities and Internet/intranet-related tools.
- Prepare feasibility studies and design tests to determine operating characteristics of software
Qualifications:
- Bachelor’s degree in computer science or related field OR equivalent combination of technical IT training, college coursework and experience.
- Minimum of five (5) years’ experience administering Server technologies
- Prefer one or more of the following certifications: MTA, MCP, MCSA, MCSE, VCP.
- Experience with Windows Server Operating systems, Windows Clustering, Active Directory architecture and administration, Group Policy, Microsoft Exchange Server, IIS, System Center, VMware Virtualization administration, HP and Cisco server hardware management, Cisco UCS and HP iLO server management tools.
- Ability to administer VMWare technologies.
- Familiarity with network connectivity, PKI management, DHCP/DNS/WINS management, SMTP routing and messaging, TCP/IP networking and OSI protocol stacks.
Discover your inner Racker: Racker Life
Information on benefits
The following information is required by pay transparency legislation in the following states: CA, HI, NY, and WA. This information applies only to individuals working in these states.
· The anticipated starting pay range for the Colorado is $89,300 - $130,900.
· The anticipated starting pay range for Hawaii and New York (not including NYC) is: $95,000 - $139-260.
· The anticipated starting pay range for California, New York City and Washington is: $104,000 - $152,570.
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. .#LI-MF1 #LI-Remote #LI-JR1
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
"Remote postings are limited to candidates residing within the country specified in the posting location"
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
