Sr. Manager of Customer Success
Cobalt
- Location
- United States of America
- Posted
Lead customer success team at Cobalt, driving health scores, adoption & playbooks with sales, marketing & ops teams.
Remote Jobs
Sr. Manager of Customer Success
Cobalt
- Location
- United States of America
- Posted
Senior Manager of Customer Success role at Cobalt, driving customer health scores and product adoption with a global mindset and competitive compensation.
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Sr. Manager of Customer Success
Cobalt
Job Location
Job Summary
Cobalt is seeking a Senior Manager of Customer Success to lead their team in driving customer health scores, product adoption, and playbooks. The ideal candidate has 5 years of experience managing a team of Customer Success Managers, a global mindset, and the ability to deliver quality at speed. They will work closely with sales, marketing, product, and operations teams to drive cross-functional strategic initiatives. Cobalt offers competitive compensation, an attractive equity plan, and benefits such as medical insurance, paid time off, and flexible work arrangements. As a member of the team, you will have opportunities for growth, mentorship, and learning in a rapidly expanding industry.
Sr. Manager Customer Success
Who We Are
Cobalt was founded on the belief of a fundamental human aspiration: the desire to live better and safer. It all started in 2013, when our founders realized that pentesting can be better. Today our diverse, fully remote team is committed to helping organizations of all sizes with seamless, effective and collaborative Offensive Security Testing that empower organizations to OPERATE FEARLESSLY and INNOVATE SECURELY.
Our customers can start a pentest in as little as 24 hours and integrate with advanced development cycles thanks to the powerful combination of our SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Cobalt Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year and are at the forefront of identifying and helping remediate risk across a dynamically changing attack surface.
Cobalt is an Equal Opportunity Employer and we strive to build a diverse and inclusive workforce at our company. At Cobalt we aspire to engage with diverse individuals, communities, and organizations in order to continue to nurture our unique rich diverse culture. Join our team, and be your true self to do your best work.
Description
We are looking for a Senior Manager of Customer Success to help us scale, mentor, and manage our Customer Success Team.
What You'll Do
Effectively manage a team of Customer Success Managers. This includes providing training, development, and professional growth opportunities for your reports
Enable the team to drive customer health scores, product adoption, and playbooks for customer touch points and business reviews
Support ongoing team growth and development, including recruiting, hiring, training, and mentoring
Partner with Sales, Marketing, Product, and Operations to drive cross-functional strategic initiatives
Exceed all performance targets, including NPS, net dollar retention, maintaining high retention and growth rates
Collaborate closely with go-to-market team and support renewals and expansion opportunities
Participate with the extended CSM Management team to develop and refine standard methodologies
Ensure communication, reporting and operational activities are handled in a consistent, timely, accurate manner internally and externally
Serve as an escalation point for customer issues ensuring issues are resolved quickly
Develop and execute an automation and programs driven strategy for our tech-touch customer base
You Have
5 years of previous experience directly managing a team of Customer Success Managers
A global mindset and welcome working with teams across geographies. You can make your team look good and help them overcome challenges
The ability to deliver quality at speed and thrive in a high velocity environment. You like that we have hundreds of clients and many more feature requests. You handle uncertainty well and are excited about the enormous influence you will have on your team. You present complex technical challenges so that everybody can understand
Grit and a hunger to constantly learn. You don’t give up. You might not have any security experience - but you learn super fast
You are energized by Cobalt’s opportunity and growth and want to have an equity stake in Cobalt.io
Why You Should Join Us
Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry
Work directly with experienced senior leaders with ongoing mentorship opportunities
Earn competitive compensation and an attractive equity plan
Save for the future with a 401(k) program (US) or pension (EU)
Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU)
Leverage stipends for:
Wellness
Work-from-home equipment & wifi
Learning & development
Make the most of our flexible, generous paid time off and paid parental leave
