Remote Jobs

Testlio logo

Sr. Software Architect

Testlio

Location
Cameroon
Posted

Senior Software Architect at Testlio: drive practical improvements in engineering practices, pioneer AI-augmented engineering, and champion quality excellence.

Roadie logo

Customer Support Specialist

Roadie

Location
United States of America
Posted

Provide customer support for Roadie's logistics platform; handle inquiries via phone, email, and text. Use tools like Salesforce to ensure seamless delivery experiences. Enjoy benefits including health insurance, 401k match, and generous PTO.

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Customer Support Specialist

TeamSnap

Location
United States of America
Posted

Customer Experience Agent at TeamSnap delivering high-quality support through email & chat, solving customer issues & providing feedback to improve products.

Mercury logo

Customer Support Specialist

Mercury

Posted
Salary Range
65k - 91k USD

Join Mercury's Customer Support team to help startups navigate their financial needs. Use your problem-solving skills to resolve issues and improve user experience with our finance stack.

Mercury logo

Customer Support Specialist

Mercury

Location
Canada
Posted
Salary Range
54k - 82k USD

Customer Support Specialist at Mercury: Ensure users are charmed by warmth and competence, answer user questions, and identify systemic flaws.

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Customer Support Specialist

Bitfinex

Location
United Kingdom
Posted

Customer Support Specialist for a globally distributed team handling inquiries from corporate traders

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Customer Support Engineer

Makersite GmbH

Location
Croatia
Posted

Join Makersite as a Customer Support Engineer to provide technical support in a sustainable product development platform. Collaborate with teams, manage customer issues, and contribute to meaningful projects while enjoying flexible work options and professional growth opportunities.

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Customer Support Engineer

Snowplow Analytics

Location
Greece
Posted

Customer Support Engineer needed for remote role in Greece, providing 24x7 technical support for global customers, troubleshooting complex issues, and collaborating with cross-functional teams.

Contentsquare logo

Customer Support Engineer

Contentsquare

Location
United States of America
Posted
Salary Range
85k - 95k USD

Customer Support Engineer at Contentsquare: build strong relationships with customers, become an expert in analytics infrastructure, and communicate technical concepts clearly.

Snowplow Analytics logo

Customer Support Engineer

Snowplow Analytics

Location
Australia
Posted

Customer Support Engineer - Remote Western Australia

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Customer Support Advocate

Taskrabbit

Location
United States of America
Posted

Customer Service Advocate at Taskrabbit - Remote-First Company

Rackspace logo

Sales Executive DE, Level IV.

Rackspace

Location
Germany
Posted

Join Rackspace's Enterprise New Business sales team and drive complex solution opportunities for corporations with server configurations. Meet monthly sales quota and contribute to team events.

Contentsquare logo

Senior Enterprise Account Executive

Contentsquare

Location
United States of America
Posted
Salary Range
140k - 150k USD

Drive revenue growth as a Sr. Enterprise Account Executive at Contentsquare by managing complex sales cycles, developing senior-level relationships, and promoting our experience analytics platform to enhance digital journeys.

Emburse logo

Senior Account Executive - Enterprise

Emburse

Location
United States of America
Posted
Salary Range
750k - 1M USD

Drive sales growth by closing deals with large companies using Emburse's expense management solutions. Develop strategies, build pipelines, and exceed sales quotas through effective communication and relationship building.

Contentsquare logo

Senior Enterprise Account Executive

Contentsquare

Location
United States of America
Posted
Salary Range
140k - 150k USD

Drive revenue growth in North America as a Sr. Enterprise Account Executive at Contentsquare. Manage the full sales cycle, build relationships with senior executives, and promote our value proposition while enjoying competitive benefits including remote work flexibility and stock options.

Emburse logo

Senior Account Executive - Enterprise

Emburse

Posted
Salary Range
125k - 125k USD

Join Emburse as an Account Executive to lead the sale of our innovative expense management solutions, focusing on large corporations. Develop strategies to exceed sales targets by leveraging your expertise in financial SaaS and building influential relationships with key clients.

SQUIRE logo

Director, Customer Support

SQUIRE

Location
United States of America
Posted
Salary Range
135k - 145k USD

Lead a high-performing customer support team delivering exceptional 24/7 service to the global customer base, with up to 25% travel

brightwheel logo

Manager - Customer Accounts

brightwheel

Location
United States of America
Posted
Salary Range
59k - 63k USD

Lead a team of Account Managers at Brightwheel to enhance customer service and drive business growth through strategic account management and team development.

Testlio logo

Sr. Software Architect

Testlio

Job Summary

Testlio, a leading quality management company, is hiring a Senior Software Architect to drive practical improvements in engineering practices while designing scalable solutions. The role involves creating and implementing architectural solutions that improve engineering metrics, pioneering AI-augmented engineering, and championing quality excellence. As a remote position in EMEA or APAC regions, the successful candidate will have 5+ years of hands-on development experience, strong technical skills, and excellent communication skills. Testlio offers a world-class software platform, flexible work arrangements, and opportunities for growth and innovation.

Location: This is a 100% remote role and open to applicants in EMEA or APAC regions, including Central and Eastern Europe, Asia, Middle East, and Africa. Due to our compensation strategy, we are not considering applicants from high-cost-of-living locations such as Benelux, DACH, France, Nordics, and the UK.

About the job

Testlio is a leading quality management company. Its unique, AI-powered approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+ real devices. In 100+ languages. With 800+ payment methods. The company is 100% remote, with people in 150+ countries. It is female-founded; approximately 46% of full-time people are women. Clients include Amazon, athenahealth, Match Group, Microsoft, the NBA, Netflix, PayPal, Uber, Wayfair, and many more.

We are hiring a Senior Software Architect to drive practical, measurable improvements in our engineering practices while designing scalable solutions that help us maintain our leadership in quality software testing services.

Why you will love this job?

  • Drive measurable impact: Create and implement practical architectural solutions that demonstrably improve our engineering metrics - from reduced bugs to faster delivery times.
  • Pioneer AI-augmented engineering: Lead the way in implementing smart, automated approaches that help engineering teams work more efficiently and maintain higher standards while scaling your influence across the organization.
  • Champion quality excellence: Shape how 150+ engineers deliver and maintain high-quality code, leveraging modern tools and practices to ensure consistent excellence across our global platform.

Why would you love to be a part of Testlio?

  • World-class quality engineering software platform: one of the market's broadest, most highly integrated, and most flexible software assets—built to leverage AI throughout.
  • A true sense of belonging: the TestLion Pride is a global community of like-minded people living Testlio’s six values daily.
  • Freedom to roam: Testlio is a global company that embraces flexibility. You’ll have room to work wherever within your region’s main time zones. We also want to make sure you can take time off from work to rest. We honor national holidays in your home nation and provide a generous number of days off, including personal wellness days.
  • Winning business: Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based, with 85%+ of our revenue recurring. Several of our largest clients have been with us for 7+ years, and many spend $500K+/year with Testlio.
  • Proven client results: Testlio’s people + software solutions expand testing coverage, improve release velocity, and contain quality assurance costs. Our unique approach (“fused software testing”) merges automated + manual testing, on-demand + dedicated resources, and quality + operations systems to unlock new levels of quality engineering value.   
  • Great culture: Testlio’s is female-founded, and 46% of the population is women. Our purpose, vision, and values help drive positive mindsets and behaviors. People like working with each other and love the global scale of the company. We move fast and empower people on the frontlines to make decisions and own initiatives.
  • Investment in you: Testlio is a global company, and we’ve created a few benefits that are available regardless of your location. In addition to paid time off, you can reimburse up to $300/yr for learning, you will receive stock options, and we offer an equipment policy with Testlio contributing to the bulk of the cost with regular equipment update intervals.

What would your day look like?

  • Lead the design of solution blueprints and architectural decision documents, solving immediate engineering challenges while scaling for future growth.
  • Define & advocate for quality standards in designing, coding, testing & documenting. Deploy AI-assisted quality gate processes that ensure best practices are followed consistently.
  • Guide teams on practical architectural decisions that improve our key engineering metrics. 
  • Refine frameworks for translating technical impacts into business metrics. Curate the tech debt backlog and apply prioritization based on these frameworks.
  • Lead root cause analyses of complex technical issues and propose solutions for permanent fixes.
  • Identify & prioritize knowledge gaps and use AI tools to find the right answers in the codebase and address them.
  • Proactively disseminate knowledge & mentor other engineers in architectural best practices.

What do you need to succeed?

  • Technical Skills
    • Bachelor's degree in Computer Science, Software Engineering, or equivalent experience
    • 5+ years of hands-on development experience, and another 5+ years of leading successful architectural decisions, solution blueprinting & technical design.
    • Strong affinity with our tech stack of React, TypeScript, NodeJS, GraphQL, PHP, MySQL, AWS, and Kafka.
    • Practical knowledge of architectural patterns and coding practices, particularly those pertaining to microservices and event-driven design
    • Experience with automated code analysis, quality gates, and development tooling. Track record of implementing practical solutions that improved key engineering metrics
    • Understanding AI-powered development tools and their practical applications in the SDLC is a strong plus!
  • Human Skills
    • Fluency in English, with excellent written and verbal communication skills.
    • Organized and thorough with a commitment to quality.
    • Results-oriented, with data-driven decision-making and a focus on delivering impactful outcomes.
    • Strong preference for a remote working environment.
    • A passion for staying current with the latest industry trends and technologies and a drive to improve and innovate continuously.

What is the application process?

We seek to hire individuals who will be excited about their role and have the potential to grow with Testlio. Since we are 100% distributed, we need to provide you the opportunity to meet with multiple stakeholders throughout the organization. This gives you insight into the role and a chance to interact with future peers.  Our interview process can take 4+ weeks to complete as we want to ensure an excellent fit for everyone. 

  • Application
  • Multipart TestGorilla assessment
  • Recruiter interview
  • Hiring manager interview
  • Reference checks 
  • Live, hands-on technical system design exercise + discussion
  • 2-4 stakeholder interviews
  • Additional Hiring Manager connections throughout
  • Offer & background check

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded and 46% of our team identifies as women. See the DEI section of our website for more information.