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hims & hers
We are seeking a Sr Systems Manager, NetSuite Administrator to implement, customize, and optimize NetSuite ERP solutions for Hims & Hers. The role involves working closely with stakeholders to understand business processes, translate them into technical specifications, and ensure successful deployment and maintenance of the NetSuite platform. As a liaison between business units and technical teams, you will configure and customize NetSuite modules, manage integrations, and proactively support Company’s SOX Program. You will also provide training and support to end users, maintain system documentation, and stay updated on NetSuite product updates. With flexible remote work options and competitive benefits, this is a great opportunity for a seasoned professional with 7+ years of experience in implementing or supporting NetSuite ERP systems.
The Sr Systems Manager, NetSuite Administrator is responsible for implementing, customizing, and optimizing NetSuite ERP solutions to meet business requirements within Hims & Hers. The role involves working closely with stakeholders within Accounting, Operations, Supply Chain and Data Analytics to understand business processes, translating them into technical specifications, and ensuring the successful deployment and maintenance of the NetSuite platform. The role will manage integrations with both internal platforms and third-party software systems.
Act as NetSuite system owner to understand & maintain business processes and integrations
Act as a liaison between business units and technical teams to gather, analyze, and document business requirements
Configure and customize NetSuite ERP modules (e.g., Financials, Inventory Management, Order to Cash, Procure to Pay, Supply Chain Mgmt) to align with business needs
Participate in process mapping, workflow analysis, and system design to improve efficiency
Proactively manage tickets & projects relating to NetSuite functionality, ensuring timely & effective resolution either through personal efforts or coordination with third-party NetSuite support team
Develop functional specifications and collaborate as needed with third-party developers for customizations or integrations
Proactively support Company’s SOX Program and act as a primary owner of key SOX controls for NetSuite ERP, requiring participation in walkthroughs, test of operating effectiveness procedures and gathering requested documents ensuring highest level of compliance.
Provide training and support to end users to maximize the platform's potential
Perform testing, troubleshoot issues, and support user acceptance testing (UAT) activities
Maintain strict change management controls
Maintain system roles, permissions, workflows, and configurations
Support internal and external audits, as required
Create NetSuite system documentation including policies, procedures, workflows, and user guides
Stay updated on NetSuite product updates and recommend best practices for implementation and new functionality
Fulfill other NetSuite ERP system requests, as assigned
Bachelor’s degree in Business Administration, Finance, Accounting, Computer Science, or a related field
At least 7+ years of experience in implementing or supporting NetSuite ERP systems
Strong preference for NetSuite professional certifications, including NetSuite SuiteFoundation Certification, ERP Consultant or Administrator Certification, or similar equivalents
Strong preference for Experience with EDI, working with major retailers
Strong understanding of point to point or integrations via a middleware
Strong understanding of accounting principles and financial processes
Strong understanding of purchasing and supply chain management
Proficiency in NetSuite modules such as Financials, CRM, Supply Chain Management, or Manufacturing
Experience with SuiteScript, SuiteFlow, or SuiteAnalytics is a plus
Analytical problem-solving skills with an ability to troubleshoot complex issues
Excellent communication and interpersonal skills for collaborating with diverse stakeholders
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
Employee discounts on hims & hers & Apostrophe online products
401k benefits with employer matching contribution
Offsite team retreats
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