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Gusto, Inc.
At Gusto Pro, we're seeking a Staff Product Designer to lead the experience direction for our product area. You'll work with cross-functional teams to define UX vision and create high-quality experiences that solve customer problems. We value strategic thinking, empathy, and a passion for design excellence. Join us in empowering accountants to support small businesses effectively.
About the Role:
As a Staff Product Designer for the Gusto Pro team, you’ll lead the experience direction for a product area within Gusto Pro. You’ll be involved in the entire product development process from research to creating a vision to iterating on experiences for launch. As a leader on the cross-functional team, you’ll have a lot of opportunity to influence strategy at the team and project level.
Gusto is first and foremost customer-driven. We take pride in making informed decisions based on customer research and data while balancing short and long term technical decisions. If you are a strategic customer advocate who enjoys complex problems and crafting high quality experiences, we’d love to hear from you!
About the Team:
Our Gusto Pro team is dedicated to serving our accountant customers who rely on Gusto to support their small business clients with payroll, taxes, hiring, and more. Our mission is to help accountants be incredible partners to their clients through the support and strategic guidance they provide. By creating a platform that empowers accountants, we enable the success and growth of their firms.
Here’s what you’ll do day-to-day:
Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems, key opportunities in your domain, and define both the long term UX vision and also short term releases that unlock customer value
Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs, and make sure they’re shared with your teams to inform their thinking, build empathy, and inform prioritization decisions
Advocate for great UX, inspiring your teams with a strong point of view about what’s possible and aspirational for your product area
Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive
Design for how your experience fits into our system and advocate for cohesive experiences through the use of Workbench, our Design System, and other platform capabilities
Speak clearly to tradeoffs and the “Why” behind design decisions in terms non-designers can understand and participate in
Provide and seek feedback from other designers to always push the bar for quality
Collaborate with designers on other teams to develop cohesive solutions for shared problems
You’ll drive team-wide impact through mentorship, fostering a culture of growth and collaboration
Here’s what we're looking for:
8+ years' Product Design experience
A builder who loves being hands on crafting high quality, high impact solutions and getting them in front of customers
Experience designing end-to-end customer journeys from software to service
Strong understanding of common web patterns, foundations, and the ability to discern when to innovate versus adopt existing standards
Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work
Strong UX craft — you can break down complex experiences and design with consideration for all touchpoints
Ability to embrace ambiguous situations as opportunities to create
Passion for Gusto’s mission and the impact we can have on the world
At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.
Our cash compensation range for this role is $139,000/yr to $199,000/yr in Denver & most remote locations, and $179,000/yr to $221,000/yr in Seattle, San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
