Support Analyst (Tier 2)
Creatio
- Location
- Poland
- Posted
Support Analyst (Tier 2) job in Warsaw, Poland - Remote/ Hybrid
Remote Jobs
Channel Sales Manager
ExtraHop
- Location
- United States of America
- Posted
- Salary Range
- 120k - 130k USD
Security Channel Sales Professional - Join ExtraHop's growing sales team and drive revenue growth through direct sales or partnerships with resellers.
Channel Partnership Manager
Makersite GmbH
- Location
- Croatia
- Posted
Channel Partnerships Manager at Makersite: drive revenue growth through channel partnerships, collaborate with talented professionals, and contribute to cutting-edge projects.
Director - Product Management
Measured
- Location
- United States of America
- Posted
- Salary Range
- 150k - 200k USD
Lead product strategy for Measured's Enterprise segment, collaborating with cross-functional teams to develop innovative solutions that meet customer needs and drive business growth.
Product Management Lead
Metalab
- Location
- Brazil
- Posted
Senior Product Manager at MetaLab: Define product vision, manage complex lifecycles, and drive impact for clients.
Enterprise Security Engineer
Twilio
- Location
- United Kingdom
- Posted
Enterprise Security Engineer at Twilio - remote role in Ireland or UK
Product & Channel Marketing Manager
Rain
- Location
- Anywhere in the world
- Posted
Channel Marketing Manager at Rain: Drive revenue growth through strategic partnerships, craft compelling narratives, and build strong brand presence.
Senior Server Database Engineer
MariaDB plc
- Location
- India
- Posted
Senior Server Database Engineer at MariaDB: Contribute to open-source database innovation, optimize performance, scalability & reliability.
Knowledge Management Lead
InDebted
- Location
- Philippines
- Posted
Knowledge Management Lead at InDebted: Manage processes & documentation, conduct audits, and facilitate knowledge-sharing sessions.
Senior Director - Product Management
Dropbox
- Location
- United States of America
- Posted
- Salary Range
- 245k - 414k USD
Lead Dropbox product strategy, drive monetization growth, and deliver high-quality customer experiences.
Infrastructure Engineer (Access & Identity Management)
Nethermind
- Location
- Anywhere in the world
- Posted
Lead Okta implementation for identity management, design CI/CD pipelines, use IaC tools like Terraform and Ansible, manage AWS & GCP services, troubleshoot issues, communicate with stakeholders, document configurations, and mentor junior team members as an Infrastructure Engineer at Nethermind.
Backend Crypto Engineer - EVM
Kraken
- Location
- Croatia
- Posted
Join a mission-focused crypto company as a backend developer, integrating systems with blockchains and protecting client funds.
Sr Software Engineer-Backend/Middleware DICOM Web Developer(Surgical preview clinical app support)
RapidAI
- Location
- India
- Posted
Sr Software Engineer for DICOM web development team
Infrastructure Engineer (Scrum Master)
Nava
- Location
- United States of America
- Posted
- Salary Range
- 121k - 136k USD
Join Nava as an Infrastructure Engineer to build and maintain scalable systems for government services, collaborating with cross-functional teams and leveraging modern tools like Terraform and Jenkins.
National Channel Sales Manager
ExtraHop
- Location
- United States of America
- Posted
- Salary Range
- 120k - 130k USD
Security Channel Sales Professional - Join ExtraHop's growing sales team and drive revenue growth through direct sales or partnerships with resellers.
Manager, Account Management
UpGuard
- Location
- United States of America
- Posted
- Salary Range
- 120k - 135k USD
Manager of Account Management at UpGuard, driving revenue retention and expansion for high-touch customers
Sales Manager - Account Management
Hostaway
- Posted
Lead sales strategies, coach teams, and drive revenue growth at Hostaway, a SaaS startup in the vacation rental industry. Enjoy remote work, equity, and professional development opportunities.
Customer Care -Shift de Nuit
Heetch
- Location
- Algeria
- Posted
Customer Care Agent- Nuit pour Heetch, basé à Alger avec télétravail
Lead Scrum Master
Rootstock Labs
- Location
- Croatia
- Posted
Lead Scrum Master at RootstockLabs, driving Agile practices and mentoring other Scrum Masters in a multicultural environment.
Senior Channel Account Manager
WatchGuard Technologies, Inc.
- Location
- United States of America
- Posted
Channel Account Manager at WatchGuard: Promote & sell network security products in a geographic territory, working with partners to achieve quota attainment & growth goals.
Support Analyst (Tier 2)
Creatio
Job Location
Job Summary
We are seeking a Support Analyst (Tier 2) to interact with clients from Global Markets. The role involves monitoring cases, analyzing and diagnosing issues, resolving cases, and implementing technical tasks. The ideal candidate has excellent customer service skills, experience in technical or customer support, and proficiency in office software and databases. We offer a remote-first hybrid model, competitive pay, and benefits like medical insurance and paid leave options. As part of our award-winning product team, you will have the opportunity to work with a talented team and contribute to groundbreaking projects.
We are looking for a Support Analyst (Tier 2) to interact with our clients from Global Markets. Working on our team as a Support Analyst position involves: monitoring the team's pool of cases and taking them into work; analyzing and diagnosing incoming cases; resolving cases regarding the functionality of the Creatio product line and implementing technical tasks (such as building business processes, configuring integrations, etc.); providing algorithms for implementing additional business logic; identifying product errors and creating bug reports to be submitted to the development Scrum teams; handling escalations and critical use cases; handling the knowledge base; working on the Problem Management process. Candidate Expectations: excellent customer service and interpersonal skills; experience in technical or customer support; exceptional proficiency in both verbal and written communication; knowledge of office software, email clients, and web browsers; understanding of PC architecture and networks — required; knowledge of databases (MS SQL/Oracle/PostgreSQL) — required; basic programming knowledge and understanding of OOP principles — preferred; strong teamwork and collaboration skills; the ability to handle multiple activities simultaneously and prioritize tasks effectively; English level — Upper-intermediate or higher. What you should expect from us: the award-winning product (a Leader in Gartner Quadrants) to be proud of; a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide; culture of genuine care, ownership, dedication, and high standards (learn more here); a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties; caring for your health: Creatio offers several options for medical insurance together with our medical partner Creatio offers all team members competitive pay; paid leave options for life-qualifying events, sicknesses, etc; nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
Working on our team as a Support Analyst position involves:
- monitoring the team's pool of cases and taking them into work;
- analyzing and diagnosing incoming cases;
- resolving cases regarding the functionality of the Creatio product line and implementing technical tasks (such as building business processes, configuring integrations, etc.);
- providing algorithms for implementing additional business logic;
- identifying product errors and creating bug reports to be submitted to the development Scrum teams;
- handling escalations and critical use cases;
- handling the knowledge base;
- working on the Problem Management process.
Candidate Expectations:
- excellent customer service and interpersonal skills;
- experience in technical or customer support;
- exceptional proficiency in both verbal and written communication;
- knowledge of office software, email clients, and web browsers;
- understanding of PC architecture and networks — required;
- knowledge of databases (MS SQL/Oracle/PostgreSQL) — required;
- basic programming knowledge and understanding of OOP principles — preferred;
- strong teamwork and collaboration skills;
- the ability to handle multiple activities simultaneously and prioritize tasks effectively;
- English level — Upper-intermediate or higher.
What you should expect from us:
- the award-winning product (a Leader in Gartner Quadrants) to be proud of;
- a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
- culture of genuine care, ownership, dedication, and high standards;
- a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
- caring for your health: Creatio offers several options for medical insurance together with our medical partner
- Creatio offers all team members competitive pay;
- paid leave options for life-qualifying events, sicknesses, etc;
- nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
