Remote Jobs

Grafana Labs logo

Support Engineer (Remote, Australia)

Grafana Labs

Location
Australia
Posted
Salary Range
110k - 132k aud

Support Engineer for Grafana Labs in Australia - Troubleshoot observability stack issues, collaborate with developers, and contribute to internal knowledge base.

Welocalize logo

Remote Jobs for Students (Italian speakers)

Welocalize

Location
Argentina
Posted

Flexible remote work opportunities for students in Argentina, contributing to innovative projects and gaining valuable experience.

Hostaway logo

Senior Data Engineer – 100% Remote EMEA

Hostaway

Location
Cameroon
Posted

Senior Data Engineer role at Hostaway, leading data engineering practice for analytics across the company, with experience in dbt, Airflow, Fivetran, Google Cloud data ecosystem, and BigQuery services.

The Athletic Media Company logo

Commercial Designer (Remote)

The Athletic Media Company

Location
United States of America
Posted
Salary Range
70k - 80k USD

Commercial Designer (Remote) at The Athletic: Create visually compelling designs for brands and users, work with cross-functional teams, and mentor junior designers.

Marketing Operations Specialist logo

Sales Executive (Remote)

Marketing Operations Specialist

Location
Thailand
Posted

Join Cloudbeds as Sales Executive and expand our presence in the hospitality industry through business development and sales strategies.

Aircall logo

Full-stack engineer - Remote from Portugal

Aircall

Location
Portugal
Posted

Join Aircall's Conversation AI team as a full-stack engineer and contribute to designing, developing, and deploying business-critical features that add customer value on top of Voice.

ClassDojo logo

Product Support Agent

ClassDojo

Location
United States of America
Posted
Salary Range
25 - 25 USD

Remote Product Support Agent for ClassDojo's Customer Experience Team

OpenTable logo

Director of Global Support

OpenTable

Location
Mexico
Posted

Global Director of Support at OpenTable, leading a global support organization to deliver exceptional customer service.

ClassDojo logo

CX Support Specialist (Families)

ClassDojo

Location
Honduras
Posted

CX Support Specialist (Families) at ClassDojo - Provide advanced support to tutors and families, optimize AI Bot performance, and manage daily operations.

Broadvoice logo

Technical Support I

Broadvoice

Location
Portugal
Posted

Join Broadvoice as a Level I Technical Support specialist and provide exceptional customer service while troubleshooting technical issues with GoContact's software and hardware.

Megaport logo

Technical Support Specialist

Megaport

Location
Mexico
Posted

Bilingual Technical Support Specialist needed for Megaport's Customer Support Service team. Collaborate with global teams, troubleshoot complex technical problems, and deliver exceptional customer service.

Rackspace logo

Director Technical Support

Rackspace

Location
United States of America
Posted
Salary Range
171k - 275k USD

Lead technical support team for Rackspace Data Centers, manage customer retention and infrastructure environments.

Binance logo

Security Operation Engineer (SOC)

Binance

Location
Estonia
Posted

Security Operation Engineer (SOC) at Binance: Handle 7x24 hour security incidents, lead team to enhance security perception, and collaborate with world-class talent.

Mattermost logo

ABM Campaign Manager (Remote)

Mattermost

Location
United States of America
Posted

ABM Campaign Manager at Mattermost: Develop & execute personalized campaigns targeting key accounts, oversee email marketing program, and collaborate with cross-functional teams.

Welocalize logo

Remote Jobs for Students

Welocalize

Location
Iceland
Posted

Flexible remote work opportunities for students in data validation / AI services

Welocalize logo

Remote Jobs for Students

Welocalize

Location
Germany
Posted

Flexible remote gig opportunities for students in data validation, annotation, and rating with global team

Welocalize logo

Remote Jobs for Students

Welocalize

Location
Mexico
Posted

Flexible remote data validation & annotation gigs for students

Grafana Labs logo

Support Engineer (Remote, Australia)

Grafana Labs

Job Location

Salary Range

110k - 132k aud / YEAR

Job Summary

Grafana Labs is seeking a Support Engineer to join their Customer Experience team in Australia. The role involves providing specialized support for Grafana Labs customers, troubleshooting issues with the observability stack, and collaborating with software developers to solve problems. As a Support Engineer, you will work with a talented team, gain hands-on experience with unique open-source projects, and contribute to internal knowledge base and customer feedback. You must have 3+ years of experience in a Support Engineer role, proficiency in troubleshooting processes, and strong researching skills. The compensation range is AUD 110,000 to AUD 132,000 per year, with benefits including equity, bonus, and other perks.

Candidates must be located in Australia.
 
As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers.  You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings.

Responsibilities:

  • Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources) 
  • Utilizing SSO/SAML experience to help customers in securing their Grafana instances
  • Evaluating errors or discrepancies within customer dashboard panels and determining root cause
  • Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML)
  • Troubleshooting connectivity to various data sources and plugins
  • Opening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities
  • Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL)
  • Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat
  • Contribute to internal knowledge base and share information about technical issues within your team
  • Gather and share customer feedback with Product, Sales, and Customer Success teams
  • Provide training to new and existing team members and help with the onboarding process for new customers

Requirements:

  • 3+ Years of experience in a Support Engineer role 
  • A background knowledge of any of the following fields is desired: Observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes and general enterprise open source technology
  • You must be proficient in the troubleshooting process and have strong researching skills
  • We’re looking for people who can go all the way to root-cause analysis as they become more familiar with the products/technologies
  • Solid experience with CRM software, help desk software and remote support tools
  • Experience delivering client-focussed solutions to customer needs

In India, the Base compensation range for this role is AUD 110,000 to AUD 132,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

 
 

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
 
Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.
 
Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
 
We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
 
For information about how your personal data is used once you’ve applied to a job, check out our privacy policy