Pricefx
Provide technical support for the Pricefx pricing platform, manage incidents, analyze logs, and communicate with customers and teams. Requires programming skills in Groovy/Java, UNIX knowledge, SQL experience, and excellent communication.
Gitlab
Support public sector organizations and US Government agencies by resolving issues in their GitLab environments. Collaborate with cross-functional teams to build features and fix bugs while contributing to documentation and support processes. Enjoy a remote work environment with comprehensive benefits including flexible PTO and equity compensation.
MariaDB plc
Senior Support Engineer at MariaDB plc - Expert-level technical support services to worldwide customers
Canonical
Associate Support Engineer at Canonical: Provide technical support for employees using Ubuntu and open source products.
JustAnswer
Provide high-quality IT support for global offices and remote employees at JustAnswer, managing services like device support, productivity tools, vendor and asset management, and process development. Use your skills in network management, security, and cloud services to enhance IT service delivery and collaborate with teams worldwide.
Makersite GmbH
Join Makersite as a Customer Support Engineer to provide technical support in a sustainable product development platform. Collaborate with teams, manage customer issues, and contribute to meaningful projects while enjoying flexible work options and professional growth opportunities.
Snowplow Analytics
Customer Support Engineer needed for remote role in Greece, providing 24x7 technical support for global customers, troubleshooting complex issues, and collaborating with cross-functional teams.
Contentsquare
Customer Support Engineer at Contentsquare: build strong relationships with customers, become an expert in analytics infrastructure, and communicate technical concepts clearly.
Snowplow Analytics
Customer Support Engineer - Remote Western Australia
RevenueCat
Developer Support Engineer for RevenueCat SDK integration, flexible remote work, $112k salary, competitive equity & 10-year vesting
Workiva
APSE role at Workiva providing technical support to customers through phone, chat, and ticket management
Workiva
Provide expert technical support to Workiva customers via phone, chat, or email; troubleshoot issues, maintain positive customer relationships, and contribute to a positive team culture. Gain experience in database support or network security while advancing your career.
Rackspace
AWS Support Engineer I - Remote - Provide first-level technical support for AWS-based solutions
Anywhere365
Join Anywhere365 as a 2nd Line Technical Support Engineer to troubleshoot software issues, manage incidents, and collaborate with teams to ensure customer satisfaction. Utilize skills in VoIP, Azure, and log analysis to deliver high-quality support.
Gitlab
Support customer GitLab environments, collaborate across teams to improve the product, contribute to documentation and processes, and work in a global, distributed team with flexible benefits.
Gitlab
Support customers by resolving issues in their GitLab environments, collaborate with cross-functional teams, and contribute to improving the product through scripting and documentation.
Rackspace
L4 AWS Support Engineer: Provide expert-level technical support for complex AWS-based solutions, lead critical incident response, and drive strategic initiatives.
Gitlab
Support complex customer issues and collaborate with teams at GitLab
DevRev
Apply for Applied AI Support Engineer-SME at DevRev, leveraging AI to empower customer-centric companies.
Acceldata
Join Acceldata as a Product Support Engineer to provide support services for Gold & Enterprise customers using our flagship products.
Pricefx
Join Pricefx as a Support Engineer to provide technical support for their pricing platform. You'll work with customers and internal teams to resolve issues, manage incidents, and analyze logs. The role requires programming skills in Groovy or Java, UNIX knowledge, SQL experience, and strong communication abilities. Benefits include IT allowance, flexible working arrangements, various leave options, health and fitness allowance, and superannuation guarantee.
Join our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) provider. Experiencing consistent annual growth, Pricefx remains committed to stable employment.
We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Kohler, White Cap, Avery Dennison, and Bosch.
With branches in 7 countries and over 30 nationalities, Pricefx is a genuinely international and diverse company, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.
Your mission?
Do you like multiple challenges? Can you write a piece of code? Do you like testing? Can you query a database? Do you know how to command a remote server?
If you answered at least once: “Yes', then you will be happy to learn the rest as a member of Pricefx Support Team.
We’re Tier 3/4 level Support team, thus you will really touch the Pricefx pricing platform technically, no bureaucratic BS. You will be responsible for providing technical support, mainly via web ticketing system channels, to ensure our customers achieve their desired pricing outcomes. You will work closely with the whole Engineering team, as well as with each Customer Solutions team, Operations team, and other stakeholders. You will be a part of a large cooperative team, but you will organize your work your way based on priorities and your work will be self-managed.
You will be in charge of...
Use problem-solving skills to analyze and solve requests coming from our customers
Managing incidents based on defined ITIL priorities
Performing root cause analysis
Understanding Pricefx pricing platform from the customer and technical side as well
Analyzing logs, code debugging, understanding database queries, monitoring server performance
Active communication with other teams when it comes to investigating or fixing server bugs, addressing configuration change requests and reporting core bugs
Being on evening and weekend duties, be available within one hour to address new critical tickets or system down situations based on received monitoring alerts
Proactively sharing knowledge and how-tos with customers and our teams internally when possible
What should you have to succeed?
Proven basic programming skills (preferably in Groovy, Java)
Basic UNIX knowledge (shell scripts, CRON, grep, cat …), MySQL/Postgres skills, understanding logs
Knowledge and interest in coding, SQL, web technologies (HTML, JSON, REST API), GIT
Experience with ticketing systems or development methodologies - working with priorities, SLA, statuses, workflows, JIRA
Excellent communication and writing skills - reaching out to customers/internal teams, expanding documentation/how-to articles, reporting bugs into JIRA
Other job specifics...
A valid visa for working in Australia
Full-time employment
Ability to work on standby evenings and weekends on a rotating basis with the other support engineers (every 2-5 weeks max)
Location
Brisbane, Australia (Remote Opportunity)
What will you love about us?
Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor scores and reviews.
We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, offer work anniversary, birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges.
We’re proud also to offer some amazing benefits.
We will give you the option of your own devices by providing a monthly $340-IT allowance (laptop, mobile, and internet).
4 weeks of vacation, 2 compassionate leave, 10 personal carer's days, and your birthday off.
Employee Health & Fitness allowance
Superannuation Guarantee Percentage
By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates.
