Grafana Labs
Join Grafana Labs as a Support Engineer and provide specialized support for customers, collaborating with software developers to solve problems and deliver first-class customer service.
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Grafana Labs
Grafana Labs is seeking an experienced Support Engineer to join their Customer Experience team. As a Support Engineer, you will provide specialized support for Grafana Labs customers, troubleshooting issues with the observability stack and collaborating with software developers to solve problems. You will work with a range of customers from small businesses to Fortune 500 clients, providing timely and accurate information via phone, video meetings, email, ticketing, and chat. The ideal candidate has a background in observability, cloud systems administration, or related fields, and is proficient in troubleshooting processes and remote support tools. Grafana Labs offers a competitive compensation range of $105,639 - $130,000, plus equity, bonus (if applicable), and other benefits.
Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a leading observability company in a high-growth phase. We’re looking for an experienced, versatile, and highly motivated Support Engineer to join the team.
As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings. This position will be focused on our US Customer coverage, with a preference for candidates in eastern and central time zones.In the US, the Base compensation range for this role is USD 105,639 - USD 130,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
