Support Specialist - Alignerr
Labelbox
- Location
- India
- Posted
Alignerr Support Specialist: Provide exceptional customer experience through Intercom, escalate complex issues, and assist with onboarding.
Remote Jobs
Support Specialist
Coefficient
- Location
- Philippines
- Posted
Remote Support Specialist for no-code solution provider
Support Specialist
Horizons
- Location
- Cameroon
- Posted
Support Specialist EMEA - Provide exceptional customer service, manage client inquiries & issues, collaborate with internal teams, and ensure comprehensive support in a dynamic environment.
Client Support Specialist
Grow Therapy
- Posted
- Salary Range
- 47k - 52k USD
Troubleshoot issues, assist customers, advocate for clients and therapists, improve platform with product teams at Grow Therapy. Requires problem-solving, empathy, adaptability, and meeting metrics.
Support Specialist I
User Interviews
- Location
- United States of America
- Posted
- Salary Range
- 22 - 22 USD
Support Specialist at User Interviews: Manage support tickets, collaborate with Project Coordinators, and own processes for customer satisfaction.
IT Support Specialist
Coursera
- Location
- India
- Posted
IT Support Specialist for Coursera's growing team, providing exceptional customer service & technical support for Mac OS, Windows 10, SaaS applications, and more.
Customer Support Specialist
Roadie
- Location
- United States of America
- Posted
Provide customer support for Roadie's logistics platform; handle inquiries via phone, email, and text. Use tools like Salesforce to ensure seamless delivery experiences. Enjoy benefits including health insurance, 401k match, and generous PTO.
Customer Support Specialist
TeamSnap
- Location
- United States of America
- Posted
Customer Experience Agent at TeamSnap delivering high-quality support through email & chat, solving customer issues & providing feedback to improve products.
Customer Support Specialist
Bitfinex
- Location
- Spain
- Posted
Customer Support Specialist for global cryptocurrency exchange
Customer Support Specialist
WP Engine
- Location
- Bulgaria
- Posted
Customer Support Specialist for NitroPack, a WP Engine Company
Customer Support Specialist
Mercury
- Posted
- Salary Range
- 65k - 91k USD
Join Mercury's Customer Support team to help startups navigate their financial needs. Use your problem-solving skills to resolve issues and improve user experience with our finance stack.
Customer Support Specialist
Mercury
- Location
- Canada
- Posted
- Salary Range
- 54k - 82k USD
Customer Support Specialist at Mercury: Ensure users are charmed by warmth and competence, answer user questions, and identify systemic flaws.
Customer Support Specialist
Bitfinex
- Location
- United Kingdom
- Posted
Customer Support Specialist for a globally distributed team handling inquiries from corporate traders
Enterprise Support Specialist
SoundStack
- Location
- United States of America
- Posted
Enterprise Support Specialist for VIP customers, providing top-tier technical support and ensuring customer satisfaction.
Support Specialist EMEA
Remofirst
- Location
- Egypt
- Posted
Support Specialist at RemoFirst: Handle global inquiries, resolve complex queries, and collaborate with internal teams to deliver exceptional client experiences.
CX Support Specialist (Families)
ClassDojo
- Location
- Honduras
- Posted
CX Support Specialist (Families) at ClassDojo - Provide advanced support to tutors and families, optimize AI Bot performance, and manage daily operations.
Technical Support Specialist
Megaport
- Location
- Mexico
- Posted
Bilingual Technical Support Specialist needed for Megaport's Customer Support Service team. Collaborate with global teams, troubleshoot complex technical problems, and deliver exceptional customer service.
Support Engineer
Pricefx
- Location
- Australia
- Posted
Provide technical support for the Pricefx pricing platform, manage incidents, analyze logs, and communicate with customers and teams. Requires programming skills in Groovy/Java, UNIX knowledge, SQL experience, and excellent communication.
Customer Support Specialist - Italian
Binance
- Location
- Italy
- Posted
Customer Support Specialist at Binance, handling live chat & emails, providing solutions & managing complaints in a fast-paced blockchain ecosystem.
Client Billing Support Specialist
Grow Therapy
- Location
- United States of America
- Posted
- Salary Range
- 47k - 52k USD
Provide billing support and customer service to clients and therapists at Grow Therapy, ensuring their needs are met through effective troubleshooting and advocacy.
Support Specialist - Alignerr
Labelbox
Job Location
Job Summary
We are seeking an Alignerr Support Specialist to provide exceptional customer experience. As the frontline of communication, you will handle inquiries through Intercom, escalate complex issues, and assist in onboarding new users. Your day-to-day involves monitoring support queries, providing timely responses, and collaborating with cross-functional teams to enhance the support workflow. We value excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service. If you have experience in customer support or a similar role, we encourage you to apply.
About the Role
As an Alignerr Support Specialist, you will be the frontline of communication for our Alignerrs, ensuring their experience is optimal. You will handle inquiries through Intercom, escalate complex issues to the appropriate teams, and provide essential support to facilitate onboarding and daily operations.
Your Day to Day
Monitor and manage inbound support queries through the Intercom platform.
Provide timely and accurate responses to Alignerrs' questions and issues.
Escalate complex problems to the relevant teams, ensuring detailed documentation of issues and steps taken.
Assist in the onboarding process of new Alignerrs by providing necessary information and support.
Maintain a high level of service, adhering to response time and quality standards.
Collaborate with cross-functional teams to enhance the support workflow and Alignerr satisfaction.
Continuously update and utilize knowledge base and support documentation.
About You
Experience in customer support or a similar role, preferably in a tech or service environment.
Excellent communication skills, both written and verbal.
Strong problem-solving skills and attention to detail.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Familiarity with Intercom or similar customer support software is highly preferred.
Passion for delivering outstanding customer service.
