Systems Contract Specialist

See yourself at Twilio

Join the team as our next Systems Contract Specialist  on Twilio’s Global Operations’s Support Systems team.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to manage our systems contracts, renewals and vendor relations for Global Operations at Twilio. 

Responsibilities

In this role, you’ll:

• Work on renewals of our systems contracts by creating and following up on purchase orders

• Cultivate relationships with our vendors and attend regular checkins 

• Partner with business owners, finance, legal, procurement and security teams to ensure contracts are executed on time and invoices are cleared on time

• Maintain a meticulous list of systems with details of spend and renewal timelines

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

• Experience in Systems Contract Management, Procurement

  • Understanding of how to raise purchase requisitions and  manage contracts in relent tools

  • Ability to follow up and work with procurement, legal and finance teams to get contracts approved and clear invoices on time .

  • Ability to work with Security and Privacy teams to initiate infosec reviews by documenting details 

• Vendor Management:

  • Maintain vendor relations, attending regular check-ins and QBRs

  • Keep track of new features and enhancements released and communicate with relevant teams

• Communication and Documentation:

  • good written and verbal communication skills and able to articulate concepts/ideas in a clear, concise manner both to our vendors and partners as well as internal Twilio teams 

  • work on thorough documentation of systems, cost and contract renewal information

  • Ability to influence and build effective working relationships with all levels of the organization across different groups like Procurement, Legal, Finance and Business Stakeholder teams.

• Familiarity with Tools:

  • Hands on experience raising a purchase requisition in systems like Oracle, checking contracts in Agiloft and familiarity with Google docs, Confluence, Airtable and Jira

Desired:

Basic understanding of Cloud based Business Applications and Systems: 

• Familiarity with cloud based solutions like Zendesk, Salesforce and related tools and apps

• Atleast 2 years of experience working in teams using business applications

• Project Management and Scrum:

  • Scrum Certification and ability to run scrum calls and manage sprints in  jira board for the team 

Location

This role will be remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.