Talent Analytics Specialist

See yourself at Twilio

Join the team as Twilio’s next Talent Analytics Specialist

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are seeking a Talent Analytics Specialist to support data-driven decision-making across our Talent Management, Talent Development, Organizational Effectiveness, and DEI teams. This role will be responsible for aggregating and analyzing data from multiple systems, including Eightfold and Workday, to generate insights that improve our talent programs. The ideal candidate has experience working with SQL or Python, strong analytical skills, and the ability to translate data into actionable recommendations.

This role will partner closely with the People Analytics team, which maintains our data lake in Snowflake, ensuring seamless integration of talent data into broader workforce analytics. Additionally, this individual will contribute to quarterly business reviews (QBRs), helping to assess the effectiveness of our programs and identify opportunities for improvement.

Responsibilities

In this role, you’ll:

• Data Analysis & Insights: Aggregate and analyze talent data to measure the effectiveness of talent programs, providing actionable insights for decision-making.

• Workforce Planning Support: Prepare data, generate insights, and identify trends to support workforce planning efforts.

• Skills Gap Analysis: Conduct skill gap assessments to inform learning and development strategies.

• Reporting & Visualization: Develop and present reports on talent metrics, program outcomes, and business impact to key stakeholders.

• Stakeholder Collaboration: Partner with HR leaders and business stakeholders to translate data insights into recommendations.

• Process Improvement: Work with internal teams to identify opportunities for improved data processes, reporting automation, and better program outcomes.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

• 3+ years of experience in data analysis, preferably within HR, talent management, or people analytics.

• Proficiency in SQL and/or Python for querying and analyzing data.

• Experience working with HR systems (Workday, Eightfold, or similar) to extract and analyze data.

• Strong ability to synthesize data into clear, compelling insights for non-technical stakeholders.

• Familiarity with workforce analytics concepts, including talent trends, retention, and skills analysis.

• Strong collaboration skills, with experience working across multiple stakeholders.

Desired:

• Experience building reports and dashboards using visualization tools (e.g., Tableau, Power BI, or similar).

• Experience working with data in Snowflake or a similar data lake environment.

• Knowledge of statistical analysis, forecasting, or predictive modeling techniques.

• Background in HR analytics, workforce planning, or organizational effectiveness.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions

*Please note this role is open to candidates outside of California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $104,300.00 - $130,300.00 

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $110,400.00 - $ 137,900.00

• Based in the San Francisco Bay area, California:$122,600.00 - $153,200.00 

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 03/25/2025 but may change based on business needs.