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- Location
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- Posted
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Talent Guide
Twilio
Job Location
Job Summary
At Twilio, we're shaping the future of communications with innovative solutions. As a Talent Guide, you'll ensure seamless global interview experiences through scheduling and personalized communication. You'll collaborate with stakeholders, maintain records in systems like Greenhouse and AirTable, and contribute to team projects. We offer competitive pay, generous time-off, healthcare, and more.
Skills
Excellent verbal and written communication skills in EnglishCustomer service focused approach and solutions orientedHighly organized and detail orientedAbility to prioritize and efficiently identify the level of urgency of competing tasksMeticulous and data-driven, recognizes the importance of data through decision making processesAbility to work cross functionally and across multiple levels to build and deliver world class customer service
See yourself at Twilio
Join the team as Twilio’s next Talent Guide.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
This position is needed to ensure a seamless global interview experience through precise scheduling and personalized candidate journeys. Collaborate with stakeholders and maintain accurate records in systems like Greenhouse and AirTable. You'll also build partnerships with global talent guides and contribute to team projects, audits, and hiring events. If you're dedicated to exceptional service and operational precision, apply now to play a vital role in our talent acquisition efforts.
Responsibilities
In this role, you’ll:
Provide global interview scheduling coverage to ensure a seamless interview process.
Deliver personalized communication to candidates at each point of contact.
Partner with internal stakeholders to build relationships focused on candidate and interviewer experience.
Strive to achieve SLAs for non-urgent and urgent interview requests.
Take an active role in building partnerships with global talent guides.
Strive for minimal errors for all interviews scheduled in a quarter.
Adhere to Standard Operating Procedures.
Update and maintain accurate candidate records in our applicant tracking system, and in our data systems (AirTable).
Contribute to team projects, audits and hiring events.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Excellent verbal and written communication skills in English.
Customer service focused approach and solutions oriented.
Highly organized and detail oriented.
Ability to prioritize and efficiently identify the level of urgency of competing tasks.
Meticulous and data-driven, recognizes the importance of data through decision making processes.
Ability to work cross functionally and across multiple levels to build and deliver world class customer service.
2 plus years of experience
Desired:
Hospitality or recruitment coordination experience.
Experience with Greenhouse, Workday, Eightfold, AirTable.
Experience working in a tech environment.
Location
This role will be remote, and based in India.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
