Remote Jobs

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Technical Account Manager (Remote)

Mattermost

Location
United States of America
Posted
Salary Range
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Technical Account Manager (Remote) at Mattermost: Deliver onboarding journey process, provide technical expertise to customers, and lead change across multiple IT levels.

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Mattermost logo

Technical Account Manager (Remote)

Mattermost

Job Location

United States of America

Salary Range

113k - 150k USD / YEAR

Job Summary

Mattermost is seeking a Technical Account Manager (Remote) to lead the delivery of its Onboarding Journey process and provide technical expertise to customers. The role involves guiding key customers through implementation, integration, and expansion of Mattermost as their central communication platform. Responsibilities include delivering best practices, consulting on successful customer deployments, and presenting detailed technical information to various stakeholders. The ideal candidate has 5+ years of experience in Technical Account Management, Customer Support, or Solution Engineering, with a strong understanding of Linux, containerization technologies, DevOps, IT operations, security, cloud, microservices, and container platforms. Excellent written and verbal communications skills are required, along with the ability to lead and motivate change across multiple levels of IT executives and organizations. The role offers a competitive salary range ($113,000 - $150,000/year), flexible remote work options, and a comprehensive total compensation package.

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.

We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.

To learn more, visit www.mattermost.com

In this role, you will serve as the primary technical lead to guide key customers through implementation, integration, and expansion of their use of Mattermost as the central communication platform for their DevOps and technical teams. A key part of your job will be to identify and architect the key points of integration for the Mattermost platform within the customer's environment and work with the customer to implement these integrations utilizing customer, or partner-led development expertise. Delivering our predefined Onboarding Journey process, and helping to evolve this process through continuous improvement will be key.

This is a highly technical role for people who also enjoy interacting with and enabling customers to unblock the power of Mattermost’s product. You have a growth mindset and you constantly seek to understand blindspots and challenges - whether it’s a customer’s unique need or interacting with new technologies. You feel comfortable tackling issues, enjoy digging into technical details with customers, and are energized by solving challenges across a diverse range of technologies from databases to Docker, and cross-platform mobile development to RESTful web services. This role is U.S. based.

Responsibilities:

    • Lead the delivery of a purposeful Onboarding Journey process from initial internal sales hand-off, through technical discovery, system configuration, testing, and end-user roll-out.
    • Make architectural recommendations for the Mattermost software deployment and other adjacent technologies (e.g. MySQL/PostgreSQL, mobile, SSO, ElasticSearch, to ensure high availability, redundancy and scalability).
    • Deliver best practices and consulting based on experiences with other successful Mattermost customer deployments.
    • Work with our Product Management, Engineering and Support teams to resolve issues that occur during the Onboarding Journey.
    • Capture detailed documentation of customer design and deployment decisions, and onboarding challenges,  for sharing with the broader customer and Mattermost teams.
    • Identify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teams.
    • Present detailed technical information and benefits of the Mattermost platform to a wide array of customers, including: line of business managers, developers, technical architects, and executives.
    • Serve as the technical lead for all things related to the Mattermost deployment.

Requirements:

    • 5+ years Technical Account Management, Customer Support, hands-on Solution Engineering or equivalent experience - developers interested in working directly with customers are highly encouraged to apply.
    • Ability to read and understand code in one or more modern programming languages and SQL is essential.
    • Proficiency in Linux is required, with the ability to navigate and troubleshoot Linux-based services. This includes: network troubleshooting, log analysis, and service management.
    • Practical experience with containerization technologies such as Docker and Kubernetes is required.
    • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms.
    • Experience using Git/Github and Bash.
    • Outstanding written and verbal communications skills, with the ability to go deep with technical customer resources or to describe the value proposition of Mattermost to IT executives.
    • Excellent presentation skills for communicating advanced technical concepts.
    • Experience leading and crafting technical solutions, engaging with, and motivating change across multiple levels of IT executives and organizations.
    • Experience with AWS or Azure is a plus.
    • Past success in critical infrastructure industries including defense, cybersecurity, communications, manufacturing, or other vital functions.
    • Ability to travel up to 15%.
$113,000 - $150,000 a year
The pay range for this position at commencement of employment is expected to be between $113,000 and $150,000/year; however, pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Please refer to the Mattermost employee handbook and our careers page for more information on our total compensation package.  Colorado Only: The total compensation package for this position may also include other elements, including a sign-on bonus, stock options, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Washington Only: The total compensation package for this position also includes other elements, including stock options. Employees and eligible dependents are covered by medical, dental, vision, and basic life insurance. Employees are also eligible to enroll in a 401(k) plan. Employees are eligible for unlimited vacation.  
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) or benefits at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Mattermost is an EEO Employer, We are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.