Remote Jobs

Mattermost logo

Technical Account Manager (Remote)

Mattermost

Location
United States of America
Posted
Salary Range
113k - 150k USD

Technical Account Manager (Remote) at Mattermost: Deliver onboarding journey process, provide technical expertise to customers, and lead change across multiple IT levels.

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Technical Solutions Specialist

StackAdapt

Location
United Kingdom
Posted

Technical Solutions Specialist at StackAdapt: Troubleshoot complex systems, provide technical support, and solve client issues.

StackAdapt logo

Technical Solutions Specialist

StackAdapt

Location
United States of America
Posted

Join StackAdapt as a Technical Solutions Specialist to provide technical support, troubleshoot complex issues, and collaborate with teams to ensure client success. Utilize your skills in JavaScript, HTML, SQL, and more to address technical challenges and enhance our platform.

Stripe logo

Technical Solutions Engineer

Stripe

Posted
Salary Range
127k - 191k USD

Support developers in integrating Stripe services, resolve technical challenges, create documentation, collaborate with engineering teams to improve products, and act as an advocate for developer experience at Stripe.

Stripe logo

Technical Solutions Engineer

Stripe

Location
United States of America
Posted

Technical Support Engineer at Stripe: Develop and ship impactful integrations, collaborate with engineers, and create innovative solutions for external developers.

Upwork logo

Sr Technical Product Manager - Cloud Platform Services

Upwork

Location
United States of America
Posted
Salary Range
152k - 216k USD

Senior Technical Product Manager for platform infrastructure as a product at Upwork, focusing on scalability, reliability, and developer experience.

UpGuard logo

Technical Support Analyst

UpGuard

Location
India
Posted

Provide technical support and analysis for UpGuard's customers, collaborate with teams to resolve issues, and enhance customer success through education and advocacy for product improvements.

Lime logo

Senior Technical Recruiter

Lime

Location
United States of America
Posted
Salary Range
78k - 143k USD

Join Lime as a Senior Technical Recruiter to lead IT and engineering team expansion. Drive hiring strategies, champion diversity, and leverage data to build top talent pipelines in a fast-paced environment with competitive compensation and benefits.

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Senior Technical Recruiter

Webflow

Location
United States of America
Posted
Salary Range
105k - 112k USD

Join Webflow as a Sr. Technical Recruiter and create equitable hiring processes that prioritize diversity, equity, and inclusion.

hims & hers logo

Sr. Technical Program Manager - Growth Engineering

hims & hers

Location
United States of America
Posted
Salary Range
170k - 185k USD

Senior Technical Program Manager - drive strategic initiatives, deliver high-impact programs, and optimize engineering operations.

Kayzen logo

Technical Solution Specialist (m/f/d)

Kayzen

Location
Cameroon
Posted

Technical Solution Specialist for mobile demand-side platform Kayzen, providing expert guidance on integrating products into existing systems and ensuring customer satisfaction.

Kayzen logo

Technical Solution Specialist (m/f/d)

Kayzen

Location
Cameroon
Posted

Join Kayzen as Technical Solution Specialist and collaborate with cross-functional teams to provide expert guidance on integrating products into existing systems.

Kayzen logo

Technical Solution Specialist (m/f/d)

Kayzen

Location
India
Posted

Join Kayzen as Technical Solution Specialist and collaborate on integrating products into existing systems, debugging issues, and developing technical documentation.

Sanity io logo

Technical Lead - Growth

Sanity io

Location
British Virgin Islands
Posted
Salary Range
150k - 200k USD

Lead technical initiatives in a fast-paced growth environment at Sanity.io, utilizing modern technologies such as React, Node.js, and Go to drive product innovation and user engagement.

ElevenLabs logo

Technical SEO Lead

ElevenLabs

Location
Germany
Posted

Technical SEO lead for voice AI company, combining technical excellence with ethical awareness to make content universally accessible.

Shippo logo

Technical Sourcer (Contract)

Shippo

Location
Brazil
Posted

Technical Sourcer (Contract) at Shippo: Build diverse talent pools for engineering teams & drive global hiring success.

Mattermost logo

Technical Account Manager (Remote)

Mattermost

Job Location

United States of America

Salary Range

113k - 150k USD / YEAR

Job Summary

Mattermost is seeking a Technical Account Manager (Remote) to lead the delivery of its Onboarding Journey process and provide technical expertise to customers. The role involves guiding key customers through implementation, integration, and expansion of Mattermost as their central communication platform. Responsibilities include delivering best practices, consulting on successful customer deployments, and presenting detailed technical information to various stakeholders. The ideal candidate has 5+ years of experience in Technical Account Management, Customer Support, or Solution Engineering, with a strong understanding of Linux, containerization technologies, DevOps, IT operations, security, cloud, microservices, and container platforms. Excellent written and verbal communications skills are required, along with the ability to lead and motivate change across multiple levels of IT executives and organizations. The role offers a competitive salary range ($113,000 - $150,000/year), flexible remote work options, and a comprehensive total compensation package.

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.

We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.

To learn more, visit www.mattermost.com

In this role, you will serve as the primary technical lead to guide key customers through implementation, integration, and expansion of their use of Mattermost as the central communication platform for their DevOps and technical teams. A key part of your job will be to identify and architect the key points of integration for the Mattermost platform within the customer's environment and work with the customer to implement these integrations utilizing customer, or partner-led development expertise. Delivering our predefined Onboarding Journey process, and helping to evolve this process through continuous improvement will be key.

This is a highly technical role for people who also enjoy interacting with and enabling customers to unblock the power of Mattermost’s product. You have a growth mindset and you constantly seek to understand blindspots and challenges - whether it’s a customer’s unique need or interacting with new technologies. You feel comfortable tackling issues, enjoy digging into technical details with customers, and are energized by solving challenges across a diverse range of technologies from databases to Docker, and cross-platform mobile development to RESTful web services. This role is U.S. based.

Responsibilities:

    • Lead the delivery of a purposeful Onboarding Journey process from initial internal sales hand-off, through technical discovery, system configuration, testing, and end-user roll-out.
    • Make architectural recommendations for the Mattermost software deployment and other adjacent technologies (e.g. MySQL/PostgreSQL, mobile, SSO, ElasticSearch, to ensure high availability, redundancy and scalability).
    • Deliver best practices and consulting based on experiences with other successful Mattermost customer deployments.
    • Work with our Product Management, Engineering and Support teams to resolve issues that occur during the Onboarding Journey.
    • Capture detailed documentation of customer design and deployment decisions, and onboarding challenges,  for sharing with the broader customer and Mattermost teams.
    • Identify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teams.
    • Present detailed technical information and benefits of the Mattermost platform to a wide array of customers, including: line of business managers, developers, technical architects, and executives.
    • Serve as the technical lead for all things related to the Mattermost deployment.

Requirements:

    • 5+ years Technical Account Management, Customer Support, hands-on Solution Engineering or equivalent experience - developers interested in working directly with customers are highly encouraged to apply.
    • Ability to read and understand code in one or more modern programming languages and SQL is essential.
    • Proficiency in Linux is required, with the ability to navigate and troubleshoot Linux-based services. This includes: network troubleshooting, log analysis, and service management.
    • Practical experience with containerization technologies such as Docker and Kubernetes is required.
    • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms.
    • Experience using Git/Github and Bash.
    • Outstanding written and verbal communications skills, with the ability to go deep with technical customer resources or to describe the value proposition of Mattermost to IT executives.
    • Excellent presentation skills for communicating advanced technical concepts.
    • Experience leading and crafting technical solutions, engaging with, and motivating change across multiple levels of IT executives and organizations.
    • Experience with AWS or Azure is a plus.
    • Past success in critical infrastructure industries including defense, cybersecurity, communications, manufacturing, or other vital functions.
    • Ability to travel up to 15%.
$113,000 - $150,000 a year
The pay range for this position at commencement of employment is expected to be between $113,000 and $150,000/year; however, pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Please refer to the Mattermost employee handbook and our careers page for more information on our total compensation package.  Colorado Only: The total compensation package for this position may also include other elements, including a sign-on bonus, stock options, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Washington Only: The total compensation package for this position also includes other elements, including stock options. Employees and eligible dependents are covered by medical, dental, vision, and basic life insurance. Employees are also eligible to enroll in a 401(k) plan. Employees are eligible for unlimited vacation.  
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) or benefits at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Mattermost is an EEO Employer, We are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.